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Cannot open RDM free after update

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Hi. Just received a notification telling new versiona available.
Launched the update and now, when trying to open the RDM it freezes (see attached img).
Tried to repair, uninstall and reinstall but nothing changes.
Someone know how ti fix this?
Thanks

Immagine.png
Clock3 mths

Same here.

Clock3 mths

well...mine is'nt evenshowing the script error you have..

Clock3 mths


just downgraded to Setup.RemoteDesktopManagerFree.2019.1.9.0 and it's workin.
hope this helps

Clock3 mths

Hello,
This update uses our new Devolutions Account which support 2FA. Is it possible that your firewall is blocking login.devolutions.com?

Regards

David Hervieux

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Clock3 mths

Almost identical problem. Hanging on connecting to Devolutions Cloud ... I never setup 2FA and our firewall is not blocking login.devolutions.com

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Clock3 mths

Exactly the same issue here. No firewall in place blocking access to anything.

Clock3 mths

Same here upset No firewall blocking, just perpetual 'Connecting to Devolutions Cloud' popup.

Trying an older version as it certainly used to work!

Clock3 mths

Just to be sure, Do you all have Internet Explorer 11 installed?

Regards

David Hervieux

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Clock3 mths

Yes, IE11.

Clock3 mths

Could you retry this morning? We have made few fixes to the login page.

Regards

David Hervieux

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Clock3 mths

Same issue after upgrade. Windows 10 b1803. Launched application at 10:47 ET.

RDM Free Error.jpg
Clock3 mths

@Bruce_harris

Could you post a print screen of Help->Diagnostic?

Regards

David Hervieux

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Clock3 mths

I am able to close the blank authentication screen. However, I cannot click on anything on the main application screen and need to end task to close it. So I am unable to provide that information.

Clock3 mths

As Bruce, same for me.
I jus joined captures!

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help, diagnostic.JPG
Clock3 mths

so ??

Clock3 mths

We are still working on some other possible fixes. We are unable to reproduce it here. I hope to deploy another login screen in RDM. Some people might ask why it's happening with this version and not the other. The reason is simple, we now support 2FA with this release which is not the case with the previous version. This means that the authentication must be done by the web browser (embedded in our case).

@Boubou, just to be sure, are you using RDM Free 2019.1.29?

David Hervieux

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Clock3 mths

@David: I always use the latest version! wink
I cant connect to Devolutions Cloud to restore online backup too...
Same issue happens... Blank screen and I cant click anything.

Capture.JPG
Clock3 mths

Hello,
We have been able to reproduce it with Windows 7. We are still working on this problem and it's our priority #1.

Regards

David Hervieux

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Clock3 mths

Got same problem.
tried to change default Web Browser to IE11 (Chrome is my default).... NOK

Tried to disable antivirus/firewall.... NOK
Tried to bypass our Proxy (i'm network admin and can choose to go directly to Internet) : OK!!!
Hope this can Help


Regards,

Eric

Clock3 mths

Hello,

This will be fixed in the next version of RDM, which should be in Beta in the evening or tomorrow.

The problem with Windows 7 was that RDM used an old version of TLS (1.0) to authenticate. The next build will now gives the correct version of TLS (1.2).

If you don't want to wait for the next version, you can add these registry keys into your Regedit:


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319]
"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319]
"SchUseStrongCrypto"=dword:00000001

Antoine Mauger

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Clock3 mths

I am still having an issue. The screen to log in using the Devolutions Cloud Account does not have any fields to fill in. Windows 10 here.

Launch_Login_Hang.jpg
Clock3 mths

@Bruce_harris,
Could you cancel and use the Register Later? After that try to open a quick connection (web) with https://login.devolutions.com

Regards

David Hervieux

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Clock3 mths

I can get into the application. I created a web connection to that site and have a logon page.

Clock3 mths

Same for me!
Devolutions Account Login is blank!

Clock3 mths

Are you able to right click and click Refresh in the menu?

David Hervieux

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Clock3 mths

@boubou

Do you know if TLS 1.2 is enabled for you Windows 2008?

https://support.quovadisglobal.com/kb/a433/how-to-enable-tls-1_2-on-windows-server-2008-r2.aspx

David Hervieux

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Clock3 mths

Thanks A LOT David.
That link fix my problem!

All work perfectly now (from what I see.).

Big Grin

Clock3 mths

Great news! I still have to find why it does not work for @bruce_harris

David Hervieux

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Clock3 mths

@Bruce_harris

Are you able to post a print screen of Help->Diagnostic, I can't find it on the forum

David Hervieux

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Clock3 mths