Unable to rearrange tabs (drag)

What RDM version do you use?

Currently its the Free version 2.5.2.0
I have a feeling this is an issue with Windows since I can't seem to drag email in outlook now either. Definitely not the mouse as other dragging works.

I just installed the enterprise version of RDM, same issue.

OS Name: Microsoft Windows 10 Enterprise
OS Version: 10.0.14393 N/A Build 14393

I'll have to test this on another system, but from what I can tell, the latest Windows 10 build is what started this problem.

Same issue here. Running RDM Enterprise latest version. The W10 1607 update broke the rearranging tab feature.
HELP! :-)

@Claudio

What version of RDM are you using?

Best regards,

RDM Enterprise, 11.6.2.0

Claudio

Hello,

I don't know if this will help, but could you try the 64bit version of RDM.

To do so, launch RemoteDesktopManager64.exe instead of RemoteDesktopManager.exe from the installation folder of RDM.

Best regards,

64 bit version behaves the same.

Same here.

Strangely enough... this is now working (32 bit version) Siiiggghhh....

Doesn't work either way for me.

If it helps, I closed my 32 bit application then launched the 64 bit. RDM then said that the keepass plugin was not installed, i went to install, it said its already there, cancelled the install and tried the 64 bit version, which still didn't work. I launched the standard shortcut for the 32 bit version, and noticed at some point that it now works. I can try rebooting later to see if it makes any difference.

I should have added in my OP that i'm experiencing a weird issue with Outlook 2016 as well after this Windows 10 build upgrade. Dragging emails has to be done very slowly otherwise it stops dragging mid way if it is even slightly too fast; hence, i'm convinced that the update broke a few things in the OS.
Why this suddenly started working is a mystery to me.

Thank you Paul.
I am not experiencing any of the issues described with other apps (including Outlook 2016).

However, neither the 32 nor the 64 bit versions are working as expected, when it comes to rearranging the tabs.

As said, this started after upgrading Windows 10 Enterprise to v. 1607.

Are there any updates on this issue? I am experiencing this on a brand new installation of W10 1607. Am I the only one?

I have no issues in dragging items in Outlook 2016.

Hi,
We haven't found anything in RDM to resolve this. Perhaps somebody found a workaround.

Problem just came back again :(

@David: there must be something in W10 1607 that broke the feature.


There's a bunch of people having the same issue...

This is really strange because it works fine for me and I have the Anniversary update.

This is definitely an RDM issue.
I intalled a fresh copy of W10 1607 Enterprise and RDM is behaving the same way. Not sure what has broken it, but something is not right.

HELP PLEASE!!!!

I have RDM Enterprise fully licensed.
Claudio

Do you see a difference between the 32bit and 64bit?

Regards

My issue seems intermittent? I'm still not sure. I believe that when i launched the 64 bit version, then switched back to 32 bit, it started working again. I'm hoping i observed this correctly.

Side question: The default installation on a 64 bit machine creates a shortcut to the 32 bit version; is there a preference as to which version we should be using?

No difference. Both 32 and 64 behave the same way.

I just found out that I cannot drag/rearrange anymore the RDP entries in the Navigation Bar. I just created a new Group/Folder and tried to drag one of my entries in there. No success.

Claudio

I'm having the same issue here. I did a *clean install* of Windows 10 Pro 64-bit (build 1607) and after installing Remote Desktop Manager (RDM Enterprise) 11.6.2.0 I cannot rearrange the tabs. I've switched back and forth between the 32 and 64 bit executables with no success. As with Windows 10, this was a "clean" install and not an upgrade of an existing RDM version.

Can you guys (at Devolutions) open a support request with Microsoft to get this figured out? It seems obvious that something in the Anniversary update broke this functionality. If your team is at a loss to figure out exactly what it is, it would make sense to involve Microsoft to get it figured out.

EDIT: As Claudio pointed out, we also cannot move the connection entries in the navigation pane on the left of the main RDM window.

I will try to get in touch with Microsoft. In the meantime could you try to run RDM with Run As Administrator to see if it makes a difference.

Regards

David,

Sorry but I failed to mention that earlier - I have already tried using using "Run as Administrator" with both the 32 and 64 bit versions of RDM. Neither made an appreciable difference.

Jake

No Difference when running as Administrator.

Are there any news. I know it seems silly but the dragging feature is super important. I have hundreds of connections and being able to rearrange them is vital.

Thank you!
Claudio

Are there any updates on this?
Thank you,
Claudio

We have been able to reproduce it on one of our test machine but honestly we don't know what to do. It seems that the drag start and stop. We are still investigating.

Regards

Add me to the list of people experiencing this. The first time I noticed this was after switching to the 64-bit version in order to work-around the issue with Remote Desktop Gateways (fix mentioned in a different thread). I thought it was a bug with x64 and didn't bother trying the x86 version to verify. Now I see that this bug exists across both x86 and x64 versions.

That said, I have been able to fix/reproduce it at will. By fix, I mean get it working very briefly in a somewhat reproducible manner. Here is what I observed.

With RDM in the foreground and in focus, I try to move a tab or a connection by clicking and dragging. It does not work, just as others have observed. Next, I press the Windows key and then very quickly click and drag the tab/connection. Sometimes, this will allow me to drag the tab. It doesn't work every time - maybe 1/10 times. But it might give you guys an idea where to look in the code. When you press the Windows key (or CTRL+ESC), focus changes to the Windows menu ever so briefly and then switches back when you click on the tab to drag it. Hope this helps.

Matt

Quick question. Do you all run Windows in a virtual machine?

It's strange now because we are no longer able to reproduce it after the latest Windows update.

Unfortunately that is not the case for the Enterprise version of Windows.
The update did not fix it.

Hello Claudio,
What data source do you use? Could you verify if you have an auto refresh setting set?

Hi David,

I use a XML datasource.
Where do I find the autorefresh settings?

I don't run Windows in a VM. Since we use Remote Desktop Manager as a management tool for our Hyper-V hosts, that wouldn't make much sense. :)

FYI, we use SQL server to host our RDM database.

@Claudio,
It's in the Advanced tab of you data source configuration but finally I don't think it's related.

Could someone verify if they get the same problem after a Reset Layout or with the Classic UI?

Regards

I applied the latest Windows updates and the issue is still present. Was there a specific update that fixed the issue on your end? Did it fix the issue for the 32-bit or the 64-bit version of RDM?

It's in RDM 32bit but maybe it was not related to the update. We are unable to reproduce it on our test machine.

Regards

Could you open the profiler and verify if a message appear when you drag. Perhaps an external refresh.

Regards

David,

Please clarify who you are addressing with your last post. Please also clarify what you mean by "open the profiler". Frankly, more involved troubleshooting like this probably shouldn't be handled via the forum (unless you provide very specific step-by-step instructions with screenshots).

I feel this should be handled a little more seriously.
The fact that a lot of people are reporting this issue and you can't reproduce it in your test machine does not mean that it should be investigated and fixed by Devolution.

Have you installed W10 Enterprise Edition build 1607? It's very easy to reproduce.

Although this seems a silly issue, in reality affects users badly. Rearranging the connections folders and items is also affected and renders the product seriously flawed.

Just my two cents.

@Jake and Claudio

I'm really disappointed that you think that we don't take it seriously. Unfortunately I don't know what to do.

Could someone check please if this happen with the Classic UI (File->Options User Interface)? I try to isolate the root of the issue.

In the meantime the workaround to organize your session is to use the Context Menu ->Edit -> Move to Another Group.

Sorry guys

I don't really know what to make of this either, and I can understand why you are having a hard time reproducing it. I have tested from two different Windows 10 machines, both updated to the 1607 build. My home machine is Windows 10 Pro, and my work machine is Windows 10 Enterprise. Both are running the latest 64-bit version of RDM. The problem with rearranging tabs and dragging objects in the navigation panel has not happen on my home machine so far. It was giving me serious grief, but I installed the very latest update for Windows 10, rebooted, and now it has gone away, at least temporarily, on my work machine as well. It acts very much like something is interrupting the mouse click and hold operation, which prevents you from dragging anything.

FWIW, I have seen this behavior before in Windows 8 (maybe even 7), but it had nothing to do with RDM. I would occasionally have this problem where I was unable to drag icons on my desktop around. Very similar symptoms. So much so that the first time I experienced this in RDM, I thought it was the same issue. But the workaround for the issue in Windows 7/8 was to use a combination of changing the focus on windows and then hitting the ESC button. I actually found a blog or KB article that described this problem and the fix/workaround. However, this is something different. Hitting ESC doesn't fix it.

I will certainly post more as I can if I find anything useful. Good luck with this.

Could someone verify if those links help?

http://answers.microsoft.com/en-us/windows/forum/windows_10-start/how-to-fix-drag-and-drop-in-windows-10/0ea16377-dfcf-4a28-9e38-c35f4113202b?auth=1

http://www.makeuseof.com/tag/finally-fix-windows-10-mouse-issues/

Regards

@David: First off I would like to apologize. I realize I was too harsh in my reply. We don't know if it is actually a Windows or a RDM issue yet. My apologies again.

As far as the articles go, I can't say they helped me in fixing the issue. So far, the only drag/drop problem is experienced in RDM.

Claudio

Thank you Claudio. I really appreciate. I know that it must be really annoying for you. I will try to to be more transparent with my request to let you see what I try to test.

For example: Could you verify the Classic UI in File->Options? I want to verify if the issue is related to the third party that we use for the UI. You can try to reorder you connection in the tree view and also reorder the tab pages.

If it's fails for both, I will know that it's not related to the third party.

Regards

Hi,

Been watching this thread figured i'd jump in.

I just tested switching to Classic UI and it still happens.
Also while I can't use my mouse to click and drag, I can use my touchscreen to move the tabs.

BTW I am able to move items in the tree with the mouse click and drag.

Running Windows 10 Anniversary and RDM 11.7.2.0.

Sorry for the delay. Very strange. I changed to the classic UI and I am able to rearrange the tabs.

Interesting that William can't.

@Claudio

What about the tree in Classic UI? Do you have touchscreen or a touchpad?

Since the beginning I suspect something with the Mouse driver. This could explains why it's so strange.

Regards

@David

This happens on 2 PCs (One with W10-Pro and the other with W10-EE).

I haven't tried on my surface, but will do soon.

Claudio

@David


I have more news. Classic UI works on Windows10 Pro but NOT on Windows 10 EE (both build 1607 - Anniversary Update).
Modern UI does NOT work on both.


Still need time to install RDM on my Surface and try.

I switched to the Classic UI but that does not make an appreciable difference. I still cannot reposition tabs and I am still unable to move connection entries to different folders (by clicking and dragging).

I do not mean to be a pain, but are there any updates on this?

Thank you.

Have you tested it on your Surface?

Same issues on my Surface. :-(

Hello,

Please send us your Configuration File which is called remotedesktopmanager.cfg . By default, this file is located in %localappdata%\Devolutions\RemoteDesktopManager. You can also retrieve the path of your configuration file by going in File - Options - Advanced and clicking on the blue hyperlink at the bottom in the Information section.

Do a copy of that file and edit the copy in a text editor like Notepad. Remove all the lines between the EncryptedDataSources. This will remove all your data source configuration.


Best regards,

Here it is.

Thank you. We will verify with your configuration if we can reproduce it.

Regards

Here's mine.

Hi David,

3 out of 3 computers have this problem. All of them are running Windows 10 PRO or EE build 1607. I don't think it is a configuration issue, but I might be mistaken.
Is there anyone out there with the same OS that has this working? I can't believe I am the only unlucky one with all the installations failing.

@Claudio, @Jake and @William,

Since yesterday, I am working and trying to reproduce your issue in our environment.

I've tested your 3 RemoteDesktopManager.cfg in our environment and in all 3 cases, I was able to moved the tabs when 2 embedded RDP sessions we're opened. My OS is a Windows 10 Pro version 1607 Build 14393.187.

I have also ask to Jake (via email) to delete all is *.lyt files located in %localappdata%\Devolutions\RemoteDesktopManager, but this has not changed anything.

After, I start to do some researches on the internet to see if I am able to found something that could help us. I've found that some users we're having issue with the drag and drop of icons on their desktops. I know that is not the same issue, but it may lead us to something.

Does one of you is using an application name Fences? If yes, this can be a cause of the issue.
http://www.stardock.com/products/fences/

Could one (or all) of you can try to turn off and on the Tablet mode? This can also be a caused of drag and drop issues.
http://www.laptopmag.com/articles/enable-tablet-mode-windows-10

Thanks to all of you for your help regarding the troubleshooting of this issue.

Best regards,

Interestingly enough, I was able to move tabs briefly today after I first opened RDM. I had *only* 4 sessions open. Once I opened sessions 5 and 6, the tabs "locked" again. I closed two of the session tabs but did not regain the ability to move tabs until I closed and reopened RDM.

I think you need to test with more than 2 sessions open.

It is extremely sporadic for me. First, I had this problem consistently (same build of Windows as others here). Then I installed a few Windows patches and rebooted and the problem went away for several days. Then I had to reboot for iTunes updates. After the reboot, the problem came back and I was unable to rearrange the tabs again. After reading the other responses here this morning, I decided to reboot again, just for kicks. The problem is now gone again. Not very helpful, I admit. Sorry.

On my 3 different installations, none of them works. On the Surface, Tablet/non-tabled mode don't make any difference.
I do not have Fence Installed.

Hello,

Is anyone available for a remote session? We want to see what could be causing this.

Please send an email to support@devolutions.net for the details.

Thank you all!


Best regards,

@Matt, @Jake, @William

A big Thank you to @Claudio for working with us to isolate this issue!

With hard work, we were able to identify the culprit as being the RDP engine that causes this issue. You will all notice that without launching an RDP session, the drag and drop works.

As a workaround for now, could you all go in File -> Options -> Types -> RDP and change the RDP from Default to RDP 6.0?


In the mean time, we will investigate further.

Thank you all for helping us to resolve this.


Best regards,

Thank you @Mark as well for helping in identifying the issue!

I confirm that using RDP v6.0 won't break the tabs.

Of course, I am looking forward to a fix to be able to use 8.1 for security reasons.

Thank you again for your time!
Claudio

Hi guys,
I will send you few patches to pinpoint the RDP parameter that could lead to the problem. Give me an hour please.

Regards

Could you override your installation with these files and try RDP61 instead of RDP60.

Regards

David,

Those patched files didn't resolve the issue. With RDP 6.1 configured and 5 RDP sessions open, I cannot reposition the session tabs.

Same here.
Claudio

Ok,
This does not help me unfortunately. This means that it's not a configuration issue. I will continue my investigation.

Regards

Has there been any progress on this? It's been about two weeks with no updates on the issue.

Hello all!


Any progress on this issue? Thank you!
Claudio

We will release next week a beta of RDM 12 with an update UI framework. We will check from there if it works fine for you.

Regards

Have there been any other developments on this? You said last week that you would be releasing a beta this week. We haven't heard anything about its release, so I'm assuming something came up and it's not ready.

Hello,

RDM 12 Beta has been released this morning - https://forum.devolutions.net/topic26829-remote-desktop-manager--beta.aspx

You can download this RDM 12 Beta on our website at the bottom of this link - http://remotedesktopmanager.com/Home/Download

The version of RDM 12 Beta is 11.9.0.0

Besr regards,

Hi All,

Seem to be able to drag and drop tabs and items OK in the beta.

Will update here if it stops working.

I just installed the beta as well.

I can now move tabs around. Thank you!!!! Any insights of what the issue is/was? is it the .net old version?

Thank you,
Claudio

Hi,
Honestly I have no explanation and I did nothing specifically to fix it. (Sorry to be honest about that). So it could be related to 3 things:

1. We have updated to the latest .NET Framework like you mentioned.
2. We have updated the third party version we use for the UI
3. We have changed the docking manager in the application to support the split view.

Anyway I'm glad it works well for you now. We will build from there.

Regards

Hey folks - good news and bad news.

The good news:
I changed the RDP type settings back to "Default" and can confirm that tabs are able to be rearranged as expected.

The bad news:
I cannot move connections to different folders in the navigation pane (as Claudio noted a while back - see page 1 of this thread). That problem is still present.

I'm curious - did you guys change the RDP type settings back to default before confirming the new (beta) version fixed the issue?

Hi Jake,
Could you verify in Help->Diagnostic if the Drag and Drop of connection is disabled?

Regards

Ouch!! I confirm Jake's diagnosis.
:milk:

P.S.: Drag and drop is allowed.

Drag-and-drop is allowed here:

Just to understand. It works for the tab but not for the tree?

Regards

David,

You are correct. I can rearrange tabs at the top of the screen but I cannot move connections to different folders in the navigation pane on the left.

I'm curious about something. Do you have a device with a display scaling greater than 100%?

Regards

David,

The display scaling settings on my laptop have not been modified (currently set to 100%). My screen resolution is 1600 x 900.

Hi,
Just to keep you posted. We are still investigating but we have been able to reproduce it internally. We have no clue or explanation but we are progressing.

Regards

Hi,
Here is how we are able to reproduce it. the drag and drop is broken as soon as RDP opens the Enter your credentials dialog. This means that if you restart the application and open and RDP with the credentials specified (no prompt) it will continue to work. Could you try this?

Regards

Unfortunately, this would not help my specific case.
We log into our servers using SmartCards.

Claudio

Hello,

I wanted to let you know that the issue has a work around with Surface devices. When using the Surface Pen, entries can be dragged in the navigation pane even when the issue occurs.

Best regards,

The last communication on this was nearly a month ago. Has there been any progress? The absence of information here is extremely disheartening.

working for me on 11.7.6.0. nothing special with auth method - just using pre-entered credentials using file > my account settings > personal credentials with majority of 2012r2 RDP connections.

could of swarn this thread had a fixed in final release statement but cant see one. Maybe was in RDM's changelog window when an update was available. either way, i updated a few weeks ago and no more problems.

Hi,
We've found that it's a bug in Windows 10. We were waiting for the update. It was working in the insider build. I was not aware that it was released yet but maybe the fix was included in one of the latest patch.

Regards

David,
Per your (offline) email, I downloaded and installed version 12 of RDM. As discussed previously, I can drag/reposition tabs but not connection entries in the navigation pane. I think I'll just have to live with it "as is" until the updates in the Insider build are made public.
As info - Hyper-V console connections break if we dial down the RDP protocol version. That functionality is more important to us than repositioning navigation entries in the pane on the left.