Google Account Age Access Denied
Hey,
since today, when I try opening RDM on Android, I get an error message stating the following (translated):
Access Denied
The Google account's age span was not shared? allowed? (could mean both) for the application. The access to the application was denied.
Does this mean RDM thinks I'm too young? Or do I have to change a setting in Google Play
All Comments (2)
Hi,
No, RDM does not think you are too young. Google Play reported that your account’s age has not been verified yet, and in your region Google requires that before apps can run. Open the Play Store app, go to Settings, then Family, then age verification, and complete the verification. If the account is supervised with Family Link, the parent must share the age range in the Family Link app instead. Then reopen RDM.
Best Regards,
Nicolas Dufour
Hi,
We investigated and confirmed this is a bug in our latest Android release, not related to your age. Google Play may show an age-range sharing prompt depending on the laws of your region or state, and declining it wrongly blocks the app. A fix will be released shortly.
Best Regards,
Nicolas Dufour