Auto fill in username and password not working
Hi, support
Recently I got a problem with Password manager autofill username and password, it was working perfect some time ago, not sure this problem caused by new version of Firefox or something else, but the autofill suddenly stop working. I assosiate Password manager with my RDM, it can found the credential entry correctly but cannot fill it any more. I need manually select. I checked the autofill function has been enabled in Password manager, any idea what could be wrong? I attached a screenshot. Hope it help. You can see there is red 1 at right corner, but nothing there in username and password field.
I tried upgrade Password Manage extension to lastest version, seem no help. My RDM version 2026.2.18, and firefox version is 156 64bits. Thanks.
All Comments (20)
Hi,
By autofill, do you mean with “Automatically fill in credentials on load” setting is enabled?
Does this issue occur on every website, or only on specific ones?
Regarding the website shown in your screenshot, is it an internal website, or is it publicly accessible so we can try to reproduce the issue on our end?
Also, how are you opening the website? Are you opening it directly in your browser, or are you using Open External from RDM?
Best regards,
Olivier Désalliers
Hi
By autofill, do you mean with “Automatically fill in credentials on load” setting is enabled? yes
Does this issue occur on every website, or only on specific ones? I have problem with all my Palo Alto https manage web page
Regarding the website shown in your screenshot, is it an internal website, or is it publicly accessible so we can try to reproduce the issue on our end? It is internal Palo Alto management webpage.
Also, how are you opening the website? Are you opening it directly in your browser, or are you using Open External from RDM? The website opened by extrnal firefox.
I have a similar issue affecting only the Firefox extension and only certain sites.
Clicking the fill icon does nothing on the Firefox extension but the same site works fine on both the Edge and Chrome extensions.
This was working fine up until the latest update.
What I can see is that the affected sites are either not running https or have an invalid certificate that may be causing issues with security settings on Firefox that are not affected on Chrome and Edge. This is problematic as Firefox is my primary browser and we have quite a few sties running self-signed certs where this issue is being triggered.
Hi,
@GioGG, we are currently investigating the issue and trying to reproduce it on our end. We haven’t made any changes to how the extension analyzes websites that are not using HTTPS or that have invalid certificates.
Could you please provide the following information?
What version of Firefox are you using?
Are you using macOS, Windows, or Linux?
Is the extension connected directly to RDM, or is it connected through Devolutions Cloud or Devolutions Server?
This information will help us narrow down the issue and reproduce it more reliably.
@NeilSmith2025, we are also investigating the issue you reported and are working on reproducing it on our end.
Best regards,
Olivier Désalliers
Hi Oliver
below are the answers to your questions - let me know if there's anything else you require to assist in resolving this issue.
What version of Firefox are you using? - 156.0 (64-bit)
Are you using macOS, Windows, or Linux? - Windows 11 25H2 Enterprise
Is the extension connected directly to RDM, or is it connected through Devolutions Cloud or Devolutions Server? - Devolutions Cloud