Hub Pam heartbeat button non responsive / delayed result
Hello,
When clicking the 'heartbeat' button in Hub/Cloud WebUI for a domain user PAM account, there is no visual indicator that something is happening, eventually after 30-60 seconds there will be a popup incorrectly indicating that the privileged account doesn't exist, while the log tab shows that the heartbeat was successful.
The 'test' button for the respective PAM provider succeeds, and have verified that the account's actual password matches what is stored in Hub. Was working ok last week, maybe broke after Version 2026.1.101.0 (May 4, 2026)
Please let me know if any additional info required.
Thanks
Joe
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All Comments (4)
fyi, restarting PAM service seems to have resolved the issue of being able to successfully validate a domain credential.
Still unsure as to why logs were showing success when it was actually failing due to timeout yesterday.
Hello Joe,
Thank you for this feedback.
I have opened an investigation ticket.
Could you also tell me if the agent is installed on the server with the latest version available?
https://cdn.devolutions.net/download/Hub/Services/Setup.Devolutions.Hub.Services.2026.1.2.0.msi
Best regards,
Patrick Ouimet
Hi Patrick,
Yes its the current latest.
Joe
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Hello Joe,
Thank you for this feedback.
A fix will be available on version 2026.1.103.
Best regards,
Patrick Ouimet