Unable to launch in-app RDP session configured to use gateway farm

Hi Joe, it may seems like an obvious question but are you able to use this session from the web app? It looks like it’s not able to connect to any Gateway from Workspace.

Best regards,

Hi Sébastien,

Yes the same connection/session launches fine via the web app / browser.

Joe

Hi Joe, i created a ticket regarding this issue. I will let you know as soon as i have updates on this case.

Best regards,

Hi, I noticed you made a post on Hub's forum about an issue pretty similar. Can you try to do the same thing (removing the gateway from the farm and reconfigure the RDP) and retry on Workspace. On our end, with a gateway alone, it works fine.

Best regards,

Hi Sébastien,

In the context of the other post, its a separate Hub account, and for that one there is no option showing to launch the respective RDP connection from either Web UI or Workspace, so I cant compare the behavior. Not sure why, as the gateway has been enabled for all vaults, connections and users. Maybe there is another setting that needs to be configured? I can launch connections via a gateway (when its not in a farm) in that Hub account using RDM without any issue.

So there are 2 separate issues I've encountered:

1) In a Hub account with PAM enabled, the the gateway farm works fine with RDM and Web UI, but not Workspace

2) In a Hub account without PAM, RDM doesnt work for a gateway farm, but works fine in non farm gateway mode. Additionally in this account, the option to launch via Web UI and Workspace is not shown.

Please let me know if you would like any additional info.

Joe

Thank you for the detailed information. We are currently reviewing it and will provide you with an update as soon as there is progress on this issue.

Best regards,

Hi, we just deployed a new version (2025.2.6.0) that should fix this issue. Let us know if you still have this issue.

Best regards,