Download Attachments not possible

Hello,

Thank you for reaching out to us regarding this issue.

Could you please confirm whether the error occurs with a specific attachment type or with any type? Additionally, does the issue appear only in the Personal Vault, or does it also occur in other vaults or locations?

Best regards,

Hello,

Thank you for reaching out to us regarding this issue.

Could you please confirm whether the error occurs with a specific attachment type or with any type? Additionally, does the issue appear only in the Personal Vault, or does it also occur in other vaults or locations?

Best regards,

@Tommy Sanders

Hi,

thanks for the reply.

I have tested it again with .pdf, .txt and .docx files in a website entry.

I can upload the files without issue, but I cannot download them. However, I can view the documents via the 'View' feature in the attachment entry. It seems to be a specific problem with downloading from the Devolutions Workspace desktop app.

Currently, I am only able to test with a personal vault.

• Remote Desktop Manbager ->> Download OK

• Devolutions Workspace Desktop App ->> Download ERROR, View OK

Best regards,

Andrijan

Hi,

Thank you for the additional details.

I will create a ticket so our team can investigate the issue further. We’ll work on implementing a fix as soon as possible.

Best regards,

Hi,

This fix will be included in the upcoming update (version 2025.2.4), which is scheduled for release next week.

Best regards,

Hi,

The new version has now been released and should resolve this issue. Please let me know if you encounter any further problems.

Best regards,