Devolutions Hub Personal All Entries not shown

Hello,

Thank you for contacting Devolutions Support.

I attempted to reproduce the issue on my end but was not able to do so. Could you please provide us with the model of your phone or tablet, as well as the version of your operating system? This information will help us investigate further.

Best regards,

The phone is a Samsung Galaxy S21, and android is version. 15, and the phone runs One-UI version 7.0

Hi, can you tell which app you use? Workspace or RDM mobile on Android?

Best regards,

Hi, can you tell which app you use? Workspace or RDM mobile on Android?

Best regards,

@Sébastien Aubin
I use Workspace on Android

Hi Brian,

Thank you for the confirmation. I'll move this thread to the Workspace - Bug report section and create a ticket to fix this.

Best regards,

Hi Brian,

Have you tried reconnecting your space? If not, please follow these steps:

1. Try reconnecting your space.
2. If the issue persists, clear your temporary files and app data.

You can find these options under Workspace Settings > Storage and Cache.

Once you’ve completed these steps, please try again and let us know if the issue is resolved.

Best regards,
Gabriel Raymond-Plourde

Hi Gabriel,

I have tried to reconnect the space, and cleared the cache.
I have also tried to uninstall the app and install it again.
But same problem.

Hi Brian,

Thanks for the update and for confirming the steps you’ve already taken.

Since the issue persists even after clearing the cache and reinstalling the app, I’ll escalate this to our team for further analysis. While I can’t guarantee an immediate solution, we’ll investigate and keep you updated as soon as we have more information or a potential workaround.

In the meantime, if you notice any specific patterns (for example, when the issue occurs) or anything else you feel might be relevant, please don’t hesitate to share it, as that could help with the investigation.

Best regards,
Gabriel Raymond-Plourde

I am still not able to see "All entries" and Authenticator in devolutions workspace mobile app, on android. From the app I can create new entries and folders, but cannot see them in the app. If i log on devolutions personal hub on my computer, i can see the newly created entrie and folder. It looks like the app can push to the hub, but not pull.

I have the same problem with not seeing "All entries" on two phones with One UI-Version 7.0 Android 15, Devolutions app version 2025.3.0 bulid 101. Have now tried on a third phone with One UI-Version 5.1 Android 13, Devolutions Workspace app version 2.20.1.5 and here all works.

On the phone with the old Devolutions Workspace app, I have updated the app to latest version, and now "All Entries" is also gone on that phone. So I can conclude that it is the app version 2025.3.0 build 101 witch have the problem. Hope i can get some help. I already is an intern beta tester, so let me know, if I need to test new apps?

In the mean time, it would be nice if I would be able to download an old version of the app, so I can use it again?

Hi,

Thank you for your detailed feedback and for your testing efforts.
To help us investigate the issue further, could you please send us the application logs? You can do so by navigating to Menu > Settings > Logs > Send Application Logs
This will greatly assist us in identifying the cause of the problem.

Best regards,

Hi,

The new version has now been released and should resolve this issue. Please let me know if you encounter any further problems.

Best regards,