Workspace Extension connects with Hub personal but shows no entries

I just noticed that It thinks I have no permission to create entries in this folder when I typed my login on a random webpage:

Hello,

Thank you for getting in touch with us. To better assist you, could you kindly provide us with the following information:

• When you connect your Workspace Plugin to your Hub Personal, does the Success Login redirection link appear?

• Have you tried to reconfigure the Hub Personal in the plugin?

• Could you press "F12" on your keyboard while on the web page where you see the permission error, then try to reproduce the issue and check the "Console" tab for any error messages?

Once we have this information, we will be better equipped to diagnose and resolve the issue.

Best regards,

Hi Maxim,

I will try to work through the steps you provided.

When you connect your Workspace Plugin to your Hub Personal, does the Success Login redirection link appear?

I just deactivated the connection from the Plugin to reconnected it. The success screen did shop up.

Have you tried to reconfigure the Hub Personal in the plugin?

Iam not exactly sure that I understand this question. Do you mean this:


With this default login it still tried to reach "https://hub.devolutions.com/on-behalf-of" if I try to add an entry via the "+" button

Could you press "F12" on your keyboard while on the web page where you see the permission error, then try to reproduce the issue and check the "Console" tab for any error messages?

I tried a bunch of different Websites to find out which errors seem common since I recieved a lot of errors in the console tab depending on the website.
This is what seems to be common:

Before testing, I disabled UblockOrigin and Brave's protection.

Let me know if I can provide further information.

Hi,

I will send you a Direct Message with steps to follow that might resolve your issue.

Best regards,

Hi,

I will send you a Direct Message with steps to follow that might resolve your issue.

Best regards,

HI I have the Exact same problem can you dm me the solution too?

Hi,

I will send you a Direct Message with steps to follow that might resolve your issue.

Best regards,

HI I have the Exact same problem can you dm me the solution too?

I'm glad that I'am not the only one with the problem but we are still trying things to resolve the issue on my end.

I'll try to remember posting here if a solution is found.

Hi,

I will send you a Direct Message with steps to follow that might resolve your issue.

Best regards,

HI I have the Exact same problem can you dm me the solution too?

I’ll send you a some steps to follow via private message to help determine if it’s the same root cause.

I just set up another Hub Personal account with another mail address for other stuff. Here, everything works just fine!

Cloud it be about the mail domain? My personal Hub mail which doesn't work need to be whitelisted

Hi,

The upcoming version of Devolutions Workspace Browser Extension will include a fix for both your issue.

Best regards,

Hi,

The upcoming version of Devolutions Workspace Browser Extension will include a fix for both your issue.

Best regards,

Great news, thanks a lot. Can't wait for the Update to finally use it

Hi,

The upcoming version of Devolutions Workspace Browser Extension will include a fix for both your issue.

Best regards,

Any news on the Update? When?

Hi,

They are currently under review by the Chrome Web Store and Microsoft Edge Add-ons Store and should be available by early next week.

Best regards,

Hi,

Devolutions Workspace Browser extension 2025.1.3.8 is now available for Chrome, Edge, Firefox and Opera.

Best regards,

I am using Vivaldi Browser with Chrome Plugin 2025.2.1.0 MV3 and have the same Problem, adding a website over "+", any clue why?

Hi,

Are you able to see them in the web interface (https://hub.devolutions.com), Remote Desktop Manager or Workspace Desktop/Mobile?

Also, does the issue persist after logging out and logging back in using the Devolutions Workspace browser extension?

Best regards,

The web interface works fine, but when trying to add a new website using the '+' button, I get stuck at https://hub.devolutions.com/on-behalf-of. Adding a new website via the mobile app or Windows Workspace is a bit tedious but i see them after a refresh in the browser extension.
Logging out and clearing browser cache did not help.

Hi,

Just to confirm I understand the issue correctly, it’s not that you’re unable to see entries in the extension, but rather that clicking the “+” button (to add a website) causes the tab (to https://hub.devolutions.com/on-behalf-of) to load indefinitely?

When the page loads indefinitely, could you right-click anywhere on it, select ‘Inspect’ in the context menu, go to the ‘Console’ tab, take a screenshot of what you see in the console tab and send us the screenshot?

Best regards,

Thanks for your help,

Yes that is my problem, also trying to edit a entry results in the same loding page.
I do not see any drops in the Firewall but disabled it for troubleshooting, as well as my Pi-hole. It is still the same.

Here is the Screenshot

Hi,

Thank you for the screenshot.

We’ve been able to reproduce the issue, but only in the Vivaldi browser. Could you confirm whether the functionality works as expected in other browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, Brave, or Opera? This will help us determine if the issue is indeed specific to Vivaldi.

We will investigate why this appears to affect only Vivaldi on our end.

Best regards,

Sure!

Edge:
Never used it, worked fine after installing the extension.

Firefox:
Works fine.

Chrome:
Same behavior as Vivaldi (both are Chromium based)

Hi,

Devolutions Workspace Browser extension version 2025.2.3.1 is now available. This update includes a fix specifically for your issue.

If you’re still experiencing the issue with either Chrome or Vivaldi after the update, please try logging out and logging back in, as this may help finalize the changes.

Your browser should automatically update the extension during its next check for updates. If you’d like to update it manually, follow these steps:
1. Go to chrome://extensions/
2. Enable Developer mode (toggle in the top-right corner)
3. Click the Update button at the top of the page

Best regards,

Yep,

Thanks, Vivaldi Works again, before login logout the loading times were rather long, I think relogging fixed that.



Thanks again!