Devolutions ForumDevolutions Forum

white space cannot be typed in ARD session

white space cannot be typed in ARD session

avatar
heartgon

Dear developer, thank you for your fantastic work of the app, it really helps me a lot. But I find that I can not type whitespace and numbers when I try to use bluetooth keyboard in a remote control session to macos (through ARD session) . I am sure the bluetooth keyboard is working fine as all characters can show up correctly in my Android phone.

All Comments (3)

avatar
Frederick Simard

Hello,

Thank you for reporting this issue. Unfortunately, we were unable to reproduce it. To help us further investigate, could you please provide us with the following information?

  • What is the language and Android version of your device?
  • What language is used by the Bluetooth keyboard?
  • What is the language setting of the remote macOS?
  • If you use the on-screen keyboard (soft keyboard), do the whitespace and numbers work within the remote session?
  • If you go into the application settings, under Sessions > VNC Settings > Keyboard, could you turn off "Send input as Unicode" and let us know if that helps or worsens the issue?


Best regards,
Frederick Simard

avatar
heartgon
Hello,

Thank you for reporting this issue. Unfortunately, we were unable to reproduce it. To help us further investigate, could you please provide us with the following information?
  • What is the language and Android version of your device?
  • What language is used by the Bluetooth keyboard?
  • What is the language setting of the remote macOS?
  • If you use the on-screen keyboard (soft keyboard), do the whitespace and numbers work within the remote session?
  • If you go into the application settings, under Sessions > VNC Settings > Keyboard, could you turn off "Send input as Unicode" and let us know if that helps or worsens the issue?

Best regards,
Frederick Simard


Hi Frederick,

Thanks for your fast reponse to my request. I finally found its caused by the input method app. After change to google input method, all things become normal. Thanks again!

avatar
Frederick Simard

Hello,

Glad that resolved your issue. We have keyboard improvements coming in our upcoming release later this month. This might allow you to use alternative input methods without relying on the Google one.

Best regards,
Frederick Simard