iOS App Problem

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Hi there

On my iPhone 13 I've been able to connect to our devolutions server. But every time i want to switch to another vault, it shows in the vault selection menu first "Loading Vault", then "Loading Devolutions" and then switches back to the first vault in the list.

The problem was on iOS 17 and still persists on iOS 18.

Any idea what the problem there could be?

Thanks and best regards
Daniel

All Comments (4)

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Hi, we will investigate the behavior and let you know when it's fixed.

Best regards,

Sébastien Aubin
Product manager - Password Management

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Dear Sébastien

For internal testing, I allowed personal vaults, and now it seems to work. Maybe there's a problem on iOS, if personal vaults aren't activated...

Best regards,
Daniel

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Hi, thanks for the clarifications, we'll look into that.

Best regards,

Sébastien Aubin
Product manager - Password Management

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Hi,

Could you please confirm the versions of Workspace and Devolutions Server that you are currently using? Additionally, could you let us know if the "Allow Offline" feature is activated for the users experiencing these issues?

Thank you,

Sébastien Aubin
Product manager - Password Management