We detected a forgot password operation, Enter your emergency reset code

We detected a forgot password operation, Enter your emergency reset code

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chrishabipisahs

Hi there, I can log into Devolutions hub online and also from RDM, but when I log into Hub Personal I get a message to enter my Enter your emergency reset code. I don't recall selecting 'forgot password', is there a another method I can get into my account as I don't have a copy of my recovery kit?

All Comments (14)

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Aymeric Jala

Hi,

Just to clarify:

  • when you say "Devolutions hub online", you're talking about Hub Business, or on the portal (https://portal.devolutions.com/)?

  • when you log in RDM, which type of data source do you use?

  • have you already logged into your Hub Personal account on this browser?

For the recovery kit, you can search for "Devolutions Hub Personal". It should be a .pdf file.

Regards

Aymeric Jala