Hello
My Hub personal web version was automatically upgraded to devolutions workspace. i get a prompt to login to my account when i click on the icon. the login is successful , however no entries are showing up now . i lost all access to my passwords , secure notes etc. please advise. TIA
Hi, can you see your entries on the web version?
Thank you,
Sébastien Aubin
Product manager - Password Management
to clarify my issue seems to be with the workspace chrome extention . The hub passwordold icon was replaced with the workspace icon. i am stuck in a login loop. it asks me to login , which is successful . however no entries appear there. when i try to access the extention again it asks me to login again . ..... As troubleshooting i removed the extention from chrome and reinstalled it , no change. then i removed the extention and rebooted my computer , reinstalled the extention , no change.
somewhere along the way ithink i saw a migration , unknown server error message whentrying to update / install workspace.. trying to recreate that attempt.......
separately i have installed the workspace windows application from your web site . seems to be working fine. i can see all entries there . i just can't get it to recognize web sites , or enter credentilas , etc. as i used to do with the extention . i now refer to the web workspace and manually enter the passwords etc.
many thanks for your consideration and support
Hi,
Can you send us a video of the login loop. We are not currently able to reproduce it. You can send it to me via Direct/Private Message.
Best regards,
Olivier Désalliers
thank you , the issue was automatically resolved , just had to wait a few days. many thanks for your support
Excellent news, don’t hesitate to communicate with us if you have any problems in the future.
Best regards,
Sébastien Aubin
Product manager - Password Management