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Connected to SQL Server and Database, but not syncing

Connected to SQL Server and Database, but not syncing

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geert02

Hi,

I'm using RDM since several years. Recently I noticed that when using RDM on my iPhone, the entries created on my pc are not being shown. Older entries are still shown.
I've performed a 'Refresh' and even a 'Force Refresh'. But, none of the new entries are shown.
I tested the connection to the SQL Server and to the Database. Both result in success, so the connection is fine.
Also, I checked the vaults (general / private). As I'm currently the only user and I disabled the personal vault. So there is only one vault.

How can I get the RDM syncing again on my iPhone (latest iOS 16.3)?

Thank you in advance for your help.

All Comments (3)

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Carl Marien

Hello Geert02,

Thank you for contacting us. We appreciate your feedback. In order to assist you more effectively, could you kindly provide us with the following information:

  1. Have you recently updated the database? It is possible that an older version of iOS could be causing the problem.
  2. Is this issue limited to your phone, or have you experienced it with other RDM installations as well?


Once we receive this information, we will be able to diagnose the issue more accurately and work towards finding a resolution.

Best regards,

Carl Marien

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geert02

Hello Carl,

I always updated the application (on any device), and when asked, the database.
For the OS, same rule applies, updated to the latest version as well.

In fact I only have RDM on my laptop and on my iPhone.

It's only happening on my iPhone. I did some checks, and saw that this was also the case before doing any updates/upgrades to the latest version.
Aside of this, I noted that on the phone I use PWM. Is this still ok as I don't see it in the App Store anymore? Maybe I need to install RDM instead on the iPhone.

I installed RDM on my iPhone and now I do see my entries. But, how can I enable Face ID?

Thank you for your assistance.

Best Regards,

Geert.

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Maxime Brousseau

Hi Geert02,

Yes it is normal that you do not see PVM on the App Store because it has been replaced by RDM.

Here are the steps to activate the Face ID / Touch ID:

  1. Go to the More -> Options -> Application Security
  2. Set an Application password
  3. An option to "Use Touch ID" will appear. This will either activate the Face ID or Touch ID depending on the device capabilities.


Let me know if you need any more information.

Best regards,

Maxime Brousseau