Devolutions Gateway Side-by-Side
Hi Devolutions
We allready got one licensed external devolutions Gateway in production use right now.
Now we want to use the internal side-by-side gateway as well for some internal services.
When I try to connect to the internal gateway a message pop up shows that this gateway is not licensed.
Is this side-by-side not included(5 sessions only) if we allready use another instance?
Kind regards
All Comments (16)
Hi,
From my understandings, you are trying to set up a side by side Devolutions Gateway to use it internally within the 5 concurrent sessions limit.
From the error you are getting (Gateway is not licensed), it looks like the server do not recognize your Devolutions Gateway as a side by side installation.
To make sure you Gateway is recognized as a valid side by side installation, please make sure your Devolutions Gateway URL matches your server main access URI.
Do you have multiple access URIs for your server ?
Let me know if that helps,
Best regards,
Vincent Forest
Best regards,
Vincent Forest
Hi Vincent
Our main access URI for DVLs is:
The URI for the side-by-side gateway looks like this if I install it through the wizard:
This is not working, if I change it to this:
Webadmin says GW is reachable/pingable and config is fine but the license for side-by-side is not working.
We have another stand-alone gateway that is working.
Kind regards
It looks like event though your URL matches your main server URI, it still doesn't recognize your gateway as a side by side installation.
Could you please verify that :
1- Your Devolutions Gateway health status icon shows green with no warning (if there is a warning, let me know)
2- That you can manually get the logs or the sessions, by clicking on these buttons in the 'more' sub-menu (see screenshot attached)
Let me know how this goes and if you encounter any issues, we will keep investigating your case.
Best regards,
Vincent Forest
Best regards,
Vincent Forest
Hi Vincent
No Warning is stated on the left side. When I ping the gateway from the WebUI it states "Configuration not in sync."
I can gather logs and diagnostics without any issue.
Kind regards,
Hi,
Since you are able to get the diagnostic, could you please tell me what version of Devolutions Gateway you are using ?
The Devolutions Gateway configuration is a newer feature and it looks like you might not have it on your Devolutions Gateway version, that would be the reason you see the message when you ping.
Best regards,
Vincent Forest
Best regards,
Vincent Forest
Hi Vincent
We are using the latest Version 2023.1.3
Kind regards,