Workspace Android App crashes
Hi,
I've done a fresh installation of the workspace app on android and i was able to connect to my personal hub as well as to my business hub.
I can access without any problems my personal hub, but when i'm accessing the business hub the app crashes - or let me say, the app gets an black screen and will not recover.
I've to close the app.
I've reinstalled the app, restarted the phone, reconnected the business hub, every time the same problem.
My collegue has no problems with his iphone app.
Is this a known problem?
Thanks
Raimund
All Comments (6)
Hello, we apologize for any inconvenience you may be experiencing. In order to help resolve the issue, could you please let us know which device you are using and what version of Android it is running? While we may not have encountered this issue before, we will do our best to prioritize fixing it for you.
Thank you
Sébastien Aubin
Product manager - Password Management
Hi,
i'm using a OnePlus Nord2 5G phone with Android 12.
Thanks
Raimund
Hi, can you update the app and try it again please? We made a few fix related to the bug you are experiencing.
Thank you
Sébastien Aubin
Product manager - Password Management
Hi,
thanks for your fast response!!
I've updated the app but the problem still exists.
Maybe the application protocol helps you to find a solution.
Raimund
2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 |
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2023-04-27 19:50:43.956515Z | Error altering table.3.949772Z | Error altering table.3.943435Z | Error altering table. 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 | 2023.1.2 |
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2023-04-27 19:50:43.879945Z | Error altering table.ring table. Error altering table.
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2023-04-27 19:50:43.872459Z | Error altering table.
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2023-04-27 19:50:44.084884Z | Refresh token is null. updateUsersToken()
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2023-04-27 19:50:45.024831Z | Error refreshing token, Error: {"error":"invalid_grant","error_description":"Expired token: Token already used"} . Code: 400
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2023-04-27 19:51:48.464242Z | Refresh token is null. updateUsersToken()
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2023-04-27 19:52:15.988130Z | Error refreshing token, Error: {"error":"invalid_grant","error_description":"Expired token: Token already used"} . Code: 400
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2023-04-27 19:52:16.161912Z | Error refreshing token, Error: {"error":"invalid_grant","error_description":"Expired token: Token already used"} . Code: 400
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2023-04-27 20:01:34.331198Z | Refresh token is null. updateUsersToken()
Hello, I apologize for the inconvenience. We encountered some challenges while trying to replicate the problem you reported, and we attempted a few solutions, but they did not resolve the issue as you have mentioned. We will continue to investigate the matter and try to find a solution.
Thank you
Sébastien Aubin
Product manager - Password Management
Hi, could you give it another go by disconnecting the problematic Business Space and then reconnecting it, please? We've made some fixes in the latest version update (2023.1.3, available on the Play store) of the app, but to make sure everything's running smoothly, reconnecting the bugged spaces should do the trick.
Best regards,