Password Hub Business browser plug-in deployment? (and general comments about the setup experience)

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Password Hub Business browser plug-in deployment? (and general comments about the setup experience)

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Is there a guide for central deployment of the browser plug-in? I'm leading the adoption of Password Hub where I work and I have to say that setup is seriously confiusing. Something that would really help is central (GPO/Ansible) deployment of Web-Login with Password Hub Business enabled and the URL pre-filled.

The UX team should have a really good look at the workflow for a new user at a business that uses Password Hub. Account setup at portal.devolutions.com, then accept the invite to the vault at XXXXX.devolutions.app, then back to the portal for MFA setup, then probably install the smartphone app for "Authenticator Push" MFA, then create a completely separate Personal Hub (with browser pages launched in the app) to enable cloud sync of the Authenticator so you don't get locked out, then back to the desktop to download the browser plug-in, which needs you to enable Business Hub (and enter the URL), then login, which doesn't use a password in the settings, but launches a browser window, which tends to stay on top with a "you can close this" message.

Maybe if you forgot about smartphone app push and just used generic TOTP and/or Yubikey there wouldn't be this massive rabbit hole of a new authenticator setup with a backup option that requires a second account in the middle of the process that you can fall down?

I've had to prefix our setup process with an explainer as to what all the various moving parts are and aren't, plus all the things they'll find that we don't use; "We don't use Devolutions Server, just ignore that in any setup pages. You won't have any licenses in your portal account. Ignore the affiliate section..." and so on. "The Portal is for your account, not the vault. Your Password Hub Business account has a personal vault that's not the same thing as a Password Hub Personal account. Go to XXXXX.devolutions.app for your personal vault, not the Password Hub Personal link in your Portal."

All Comments (1)

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Hello,

Only Chrome supports GPO deployments. Deploy Devolutions Web Login in Chrome using GPO.

Thank you for your feedback on the onboarding process, I've created an issue to see what we can do to simply it some more.

As a side note, we do advise to use Hub Personal for personal accounts and use Hub Business user vaults for business accounts. When a user is removed from Hub Business, you can restore the user's vault as a shared vault. This allow administrators to retrieve important accounts that might be lost otherwise.

Have a good day!

Maxime Morin