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HTTP 500 Error when attempting to login

HTTP 500 Error when attempting to login

avatar
williamwood

Hi Team,

I am submitting this ticket for a user I have who currently can't log into the cloud version of Devolutions Password Hub. After the user hits Sign in with Microsoft the user will get to the login.devolutions.com page and a HTTP 500 error occurs. Below is a screen shot of the error.





Attempts to fix this have been, clearing the browser cache and cookies, rebooting the workstation, and waiting some time to see if the error clears but no dice.

Assistance would be appreciated.

Thanks,
William

Http 500.png

All Comments (1)

avatar
Erica Poirier

Hello,

Thank you for raising this issue.

Is it working in an incognito browser session?

Could you please ask the user to follow these instructions and send us the .har file?
https://kb.devolutions.net/dps_how_to_send_trace_report.html

You can use the secure link below to send us the requested file(s). Please add the ticket number 39026 to the file name.
https://devolutions.sharefile.com/filedrop

Best regards,

Érica Poirier