Forgot the IPadOS RDM App password

Hello,

Thank you for contacting us on that matter!

Would it be possible for you to provide us a screenshot of the password prompt your receive when you launch the application?
Also, what type of data source are you currently using?

Best regards,

Thank you for replying.

Here’s my screenshot after I launch the application on the iPad, there’s no password prompt.
I tried to reinstall the App, but it still asking for the password.
I hadn’t set up any data source yet.

Could you give me some hints? Thanks.

Hello,

Thank you for contacting us on that matter!

Would it be possible for you to provide us a screenshot of the password prompt your receive when you launch the application?
Also, what type of data source are you currently using?

Best regards,

Hi,

We've investigated the problem extensively and the problem seems to be related to Apple's OS that is not able to remove all the files
that were installed by the application when uninstalling it. This behavior is not common and very difficult to reproduce.

We cannot recover a forgotten password. However, we are working on a solution to erase all RDM related files. You should then be able to reinstall the application. We should find a solution shortly.

Best Regards,

Thank you!

Hi,

We've investigated the problem extensively and the problem seems to be related to Apple's OS that is not able to remove all the files
that were installed by the application when uninstalling it. This behavior is not common and very difficult to reproduce.

We cannot recover a forgotten password. However, we are working on a solution to erase all RDM related files. You should then be able to reinstall the application. We should find a solution shortly.

Best Regards,

Hello,

We have made a build available on Testflight that will remove every RDM file (including the password).
Important: After using this build, please uninstall the application and reinstall it from the App Store.

Here are the steps to follow:
1. On the iOS device, install the Testflight app and follow this link to download a custom version of RDM: https://testflight.apple.com/join/FtSFUXvO
2. Open RDM and on the master password page, click 10 times on the show/hide password icon (you can watch the video)
3. Restart the application, you should no longer have the master password windows.
4. Uninstall this version of RDM
5. Go on the App Store to install the official version of RDM

Let us know if you need any additional information.

Great! It works! Thank you very much.

Hello,

We have made a build available on Testflight that will remove every RDM file (including the password).
Important: After using this build, please uninstall the application and reinstall it from the App Store.

Here are the steps to follow:
1. On the iOS device, install the Testflight app and follow this link to download a custom version of RDM: https://testflight.apple.com/join/FtSFUXvO
2. Open RDM and on the master password page, click 10 times on the show/hide password icon (you can watch the video)
3. Restart the application, you should no longer have the master password windows.
4. Uninstall this version of RDM
5. Go on the App Store to install the official version of RDM

Let us know if you need any additional information.

Hi Maxime,
I have the same problem on my iPhone with a forgotten Master password, but when I try to download the testflight app it states "This beta isn't accepting any new testers right now". Is it possible to reenable this so I would be able to repeat through the same steps?
Thanks

Hi Russel,

We have reenable the link.

Let us know if you need any additional information.

Hi,

Can you activate the beta link again please as issue is still present and after uninstall it still asks for Master Password.

Thanks

Hello,

We have enable the link. https://testflight.apple.com/join/FtSFUXvO

Please follow the steps:

1. On the iOS device, install the Testflight app and follow this link to download a custom version of RDM: https://testflight.apple.com/join/FtSFUXvO
2. Open RDM and on the master password page, click 10 times on the show/hide password icon (you can watch the video)
3. Restart the application, you should no longer have the master password windows.
4. Uninstall this version of RDM
5. Go on the App Store to install the official version of RDM

Thank you,