Installing Recording Server on Local DVLS Server

Hello,

What type of account were you using to install the recording server? You would need to use a custom (Devolutions) user with admin rights.

Best regards,

It is the Administrator account that is a custom (devolutions) user.

Hello,

Just to be certain, 2FA is not configured on that account? Since we cannot enter a 2FA value during the recording server installation, it would cause it to fail.

Would it be possible to send us the Application logs from the console (under Help)? Simply send them to service@devolutions.net

Best regards,

this is the account and here is the 2FA setting Anything else you wish me to grab?

I even created a new account on the devolutions server and could not use it to install recording server.
2022-06-22T20:43:11 INFO: [UI - recording install - Default Web Site/dvls] Starting recording server services installation...
2022-06-22T20:43:11 INFO: [UI - recording install - Default Web Site/dvls] Log in to Devolutions Server...
2022-06-22T20:43:12 ERROR: [UI - recording install - Default Web Site/dvls] DPS.Console.Common.Business.Exceptions.InvalidCommandArgumentException: Login to Devolutions Server failed. Please review Devolutions Server information.
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.ValidateDPSInformation()
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.Run()
at DPS.Console.Common.Business.Action.BaseTaskChainStep.Execute()
2022-06-22T20:43:12 INFO: [UI - recording install - Default Web Site/dvls]
2022-06-22T20:43:12 INFO: [UI - recording install - Default Web Site/dvls] Recording server services installation failed. Initiating rollback...
2022-06-23T16:23:13 INFO: [UI - recording install - Default Web Site/dvls] Starting recording server services installation...
2022-06-23T16:23:13 INFO: [UI - recording install - Default Web Site/dvls] Log in to Devolutions Server...
2022-06-23T16:23:13 ERROR: [UI - recording install - Default Web Site/dvls] DPS.Console.Common.Business.Exceptions.InvalidCommandArgumentException: Login to Devolutions Server failed. Please review Devolutions Server information.
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.ValidateDPSInformation()
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.Run()
at DPS.Console.Common.Business.Action.BaseTaskChainStep.Execute()
2022-06-23T16:23:13 INFO: [UI - recording install - Default Web Site/dvls]
2022-06-23T16:23:13 INFO: [UI - recording install - Default Web Site/dvls] Recording server services installation failed. Initiating rollback...
2022-06-23T16:24:10 INFO: [UI - recording install - Default Web Site/dvls] Starting recording server services installation...
2022-06-23T16:24:10 INFO: [UI - recording install - Default Web Site/dvls] Log in to Devolutions Server...
2022-06-23T16:24:10 ERROR: [UI - recording install - Default Web Site/dvls] DPS.Console.Common.Business.Exceptions.InvalidCommandArgumentException: Login to Devolutions Server failed. Please review Devolutions Server information.
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.ValidateDPSInformation()
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.Run()
at DPS.Console.Common.Business.Action.BaseTaskChainStep.Execute()
2022-06-23T16:24:10 INFO: [UI - recording install - Default Web Site/dvls]
2022-06-23T16:24:10 INFO: [UI - recording install - Default Web Site/dvls] Recording server services installation failed. Initiating rollback...
2022-06-23T16:26:38 INFO: [UI - recording install - Default Web Site/dvls] Starting recording server services installation...
2022-06-23T16:26:38 INFO: [UI - recording install - Default Web Site/dvls] Log in to Devolutions Server...
2022-06-23T16:26:38 ERROR: [UI - recording install - Default Web Site/dvls] DPS.Console.Common.Business.Exceptions.InvalidCommandArgumentException: Login to Devolutions Server failed. Please review Devolutions Server information.
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.ValidateDPSInformation()
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.Run()
at DPS.Console.Common.Business.Action.BaseTaskChainStep.Execute()
2022-06-23T16:26:38 INFO: [UI - recording install - Default Web Site/dvls]
2022-06-23T16:26:38 INFO: [UI - recording install - Default Web Site/dvls] Recording server services installation failed. Initiating rollback...
2022-06-23T16:30:18 INFO: [UI - recording install - Default Web Site/dvls] Starting recording server services installation...
2022-06-23T16:30:18 INFO: [UI - recording install - Default Web Site/dvls] Log in to Devolutions Server...
2022-06-23T16:30:18 ERROR: [UI - recording install - Default Web Site/dvls] DPS.Console.Common.Business.Exceptions.InvalidCommandArgumentException: Login to Devolutions Server failed. Please review Devolutions Server information.
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.ValidateDPSInformation()
at DPS.Console.Common.Business.Action.RecordingServer.InstallRecordingServer.Steps.ValidateArguments.Run()
at DPS.Console.Common.Business.Action.BaseTaskChainStep.Execute()
2022-06-23T16:30:18 INFO: [UI - recording install - Default Web Site/dvls]
2022-06-23T16:30:18 INFO: [UI - recording install - Default Web Site/dvls] Recording server services installation failed. Initiating rollback...

Hello,

When I initially replied, I had not noticed you had also reported the problem in another post as well: https://forum.devolutions.net/topics/37639/devolutions-server-20222--beta#163757

As François, who is the team lead for Devolutions Server, mentioned, the engineering team replicated your issue, and they are already working on a fix.

Best regards,