RDM/DVLS 2022.1 Re-authentication every 20 minutes
DVLS Version : 2022.1.6.0 (Beta)
RDM Version : 2022.1.10.0 (Beta)
We appear to be having an issue with the latest DVLS\RDM setup that is casuing RDM to need to re-authenticate (Launch the DVLS website and enter login details) every 20 minutes. As a note the Idle timeout settings in the DVLS Advanced Settings is currently set to 60, so this appears to be unrelated.
The DVLS Server logs the below error just prior to the re-authentication request.
Error:
ArgumentNullException - IDX10000: The parameter 'token' cannot be a 'null' or an empty object. Parameter name: token at Sys-tem.IdentityModel.Tokens.Jwt.JwtSecurityTokenHandler.ValidateToken(String token, TokenValidationParameters validationParameters, SecurityToken& val-idatedToken) at Devolu-tions.Server.Handler.OAuthHelper.LoginWithOAuth(String bearerToken) --- Login
All Comments (5)
Hello,
What authentication method are you using?
Is any 2FA method configured to log on DVLS? If so, which one?
Best regards,
Érica Poirier
No 2FA is currently configured on our Environment but we are linked to Active Directory.
Hello,
Thank you for your feedback.
A ticket is already opened and our team is working hard to publish a new build.
Once an update will be available, I will keep you posted.
Best regards,
Érica Poirier
DVLS 2022.1.7.0 & RDM 2022.1.12.0 seems to have stopped the ArgumentNullException - IDX10000 error and it is no longer requesting a password every time. However we are still receiving a notification every 20 minutes stating that RDM is waiting for authentication. During this time the app is frozen and unusable.
Hello,
Thank you for your feedback and glad that the IDX10000 error is now gone.
About the authentication prompt every 20 minutes, we are aware of a similar behaviour. Once an update will be available, I will keep you posted.
Thank you for your patience.
Best regards,
Érica Poirier