Problem with changing the data source

Hello Rolf,

Using RDM 2021.1.41, I am not able to replicate your issue. I used the same commands to connect to a SQL data source and the IsConnected is set to True.

Set-RDMCurrentDataSource $list[7].ID
Get-RDMCurrentDataSource

ID : 6a5f7400-befb-4fe6-9c73-7df2954c425d
IsConnected : True
IsOffline : False
Name : SQL Devo test
Type : SQLServer

I am then able to retrieve the session normally. I can also change it multiple times and the IsConnected is set to true for the current data source, as expected.

Just to be sure, did you upgrade the database after performing the upgrade of RDM? https://help.remotedesktopmanager.com/database_upgrade.html

Best regards,

Hello Richard

Thanks for the fast reply.
I did not update the database but when I try to click the update button nothing happens.


When I press Validate Database i get this:


I'am logged in with the sa-user as you can see in my firsst message. So I have all rights on that database.

Still have the problem.


Best regards
Rolf

Hello Rolf,

Just to be sure the version is not the issue, Can you go to File > My Data Source Information



The version will be shown on the 3rd line:


Best regards,

Hello Richard

This is the same for all three.



Best regards
Rolf

Hello Rolf,

Perfect, the version is not the issue then. I am still, however, unable to replicate your issue.

Are you able to replicate the issue on another computer?

If it is a test environment and everything is local, you could try with a portable version as well:

1. Download the .zip: https://remotedesktopmanager.com/home/thankyou/rdmbin
2. Create a new folder on your Desktop
3. Extract the content of the .zip file into the folder created at #2
4. Go in this folder once the .zip file has been extracted and run remotedesktopmanager64.exe
5. Enter your current serial
6. Add your data source
7. Import the PowerShell module from the portable version

Best regards,

Hello Richard

I tried it with our RDM in Citrix for all our employees. The Version here is 2021.1.40.0
Before I tried it on our RDM-Server with its local RDM Client.
(Below: "Ihr neues Passwort ist jetzt aktiv" means "your new password is now active". Had to change it, because it was my first login to that data source.)


As you can see its the same behavior as before.

Best regards
Rolf

Hello Rolf,

On the local RDM installed directly on the server, could you try to update RDM to 2021.1.41 and verify one last time it behaves the same way.

If it does, I will contact the engineering team since I am still unable to replicate the issue.

Best regards,

Hello Richard

The management decided we are not allowed to update the RDM for at least 2 or 3 month in Citrix.
So i will try the portable RDM Version tomorrow.
Maybe I have to do a rollback to Version 2021.1.20 or 2020.3.29 for the RDM-Client on our RDM Server. Is this possible?

Best regards
Rolf

Hello Rolf,

You can roll back to 2021.1.20 to try it out (or use the portable version of that version: https://cdn.devolutions.net/download/Devolutions.RemoteDesktopManager.Bin.2021.1.20.0.zip).

Since a database upgrade was required for 2021.1.20, 2020.3.29 is no longer compatible with your SQL data source.

Let us know the result of your tests.

Best regards,

Hello Richard

I installed the portable version and added the data sources. But now I get an error when I click on the Powershell tool in RDM: "file:///C:\Users\rsu\Desktop\RDM\Devolutions.RemoteDesktopManager.Bin.2021.1.41.0\RemoteDesktopManager.PowerShellModule.dll" or dependencies could not be find (exception for HRESULT: 0x80131515).
The path copy-pasted from explorer is: C:\Users\rsu\Desktop\RDM\Devolutions.RemoteDesktopManager.Bin.2021.1.41.0
And in that folder are the following files.


Can you please try to run the powershell tool from the version you gave me above (https://remotedesktopmanager.com/home/thankyou/rdmbin).
I think something is broken with this files. I copied the PowerShell files from the Server Version and it works better but still some errors occur.

Best regards
Rolf

Hello Rolf,

Unfortunately, I am still unable to replicate your problem. Using the portable version (.zip), the PowerShell module loads properly, without the need to copy over files, and I can perform the same commands as previously: change the data source, view the sessions, etc.


It is normally not required, but could you try to open RemoteDesktopManager64.exe as an administrator to see if it helps? It will say elevated in the status bar at the bottom.


Best regards,

Hello Richard

I just had the brilliant idea to google the error message :D.
https://stackoverflow.com/questions/34400546/could-not-load-file-or-assembly-operation-is-not-supported-exception-from-hres
I just needed to allow the .dll
But now I have this:

I imported two data sources and both work fine in the GUI.
In the powershell module I'am not able to get any data. No data source, no vault, no sessions...

Best regards
Rolf

Hello Rofl,

Good find, Windows sometimes blocks files download from the Internet.

I will verify with the engineering team to see if they have an idea.

Best regards,

Hello Rolf,

After you receive the Data source not found, could you run the following command? It will return the RDM version and the path to the config (.cfg) file.

Get-RDMInstance

Please make sure it is the path that is associated with the portable version. If it is instead the one located in your %LOCALAPPDATA%\Devolutions\RemoteDesktopManager, it will fail to decrypt the data sources.

Best regards,

Hello Richard

I get an exception.

There is no reference. How Can i change the path?
Iam OOO now for today.

Best regrads
Rolf

Hello Rolf,

I discussed with the engineer that built the PowerShell module and for the portable version issue, it looks like the RDM instance is not able to start in PowerShell mode.

For the initial issue, there is something blocking the connection to the data source, without throwing any exception.

We will probably need to get QA involved to replicate your environment. I have made an internal ticket (RDMW-8189), I will report back their findings.

Best regards,

Hi Richard

Thank you very much.
If you need something, just ask.

Best regards
Rolf

Hello
We updated our Clients to 2021.1.41 and I tried it local with a normal User. Still the same effect. If I change the datasource with Powershell I'am not connected to any datasource.

Best regards
Rolf