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New License Problem

New License Problem

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rlizurek
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Hi Guys
we buy a nice license (with a user upgrade from 20 to 25 users).
the problem is, when i add the new license (delet the old one) and re-open the RDM i can still see the both (old and new) also i get the message that:
"the serial number in my settings is migrated, but not assigned -
assing now?"
if i say yes, the setttings from the "old" license goes open and i could assign more / other user, but it´s not posssible....thats why we buy a new one ...
hope u can understand what i mean. Questin is: how i can delet the old one?

thx in advance

Roman

RDM2.png

RDM1.png

All Comments (1)

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James Lafleur

Hello Roman,

Thank you for contacting us on that matter!

The prompt you are receiving in RDM allows you to migrate the serial that you have previously added under Administration - > System Settings -> Serial.
Since this menu no longer exists in the latest version of RDM, we have added this feature to easily transfer your serial to the new "Licenses" menu.

That being said, do all of your users use the latest version of RDM? If that is not the case, that would explain why the old serial keeps coming back. To manage the version of RDM used by your users, I would recommend the use of the "Version Management" feature which will allow you to set a minimal and a maximal version of RDM authorized to connect to your data source. For more information, please consult this link: https://help.remotedesktopmanager.com/datasourcesettings_versionmanagement.html

If this issue persists afterward, please provide me a screenshot of your Help - > About window along with the type of data source that you are currently using.

Best regards,

James Lafleur