Web Login not connecting to Password Hub

Web Login not connecting to Password Hub

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Hi,

I am currently expecting issues with the Web Login extension for Google Chrome.

Although it will work initially, after a restart of the browser, the extension initially won't load.
When clicking it, it will ask to reload the page. When you do this, it reloads the page and the extension can be opened.
After this, the extension won't connect to the Password Hub server initially, unless I re add it in the settings.
Then it usually works until the browser gets restarted again, at which point it starts from the top.
I have already tried reinstalling the extension and it occurs on multiple systems.

Is this a known issue? I can't seem to find it anywhere else.

All Comments (3)

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Hello!

Thank you for reaching out to us.

Could you please confirm which version of Google Chrome and of the extension you're currently experiencing the issue with?

Best regards,

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Web Login: 2020.2.1.0

Chrome: 84.0.4147.89

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Hello,

From a bit of testing on our side it seems the behavior you're describing happens when the extension's Site Access setting is set to "On Click".
Could you see if setting it to "On All Sites" works for you? Here's the direct link to the Chrome Extension setting page for DWL : chrome://extensions/?id=neimonjjffhehnojilepgfejkneaidmo

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Best regards,