RDP session cannot close

msora

Published 6 years ago

I just setting up my iPad with devolution.

I use de data source online.

When I connected to a device RDP I cannot close sessione.

If I have open tow or more sessions I can close all except one.

I missing something?

Thanks

All Comments (5)

nicolasdufour

Disabled

Published 6 years ago

Hi,

Thank you for your feedback. We will investigate.

Best Regards,

Bea Racine

Published 6 years ago

Hi,

Do you mean you don't see a button for closing the session? Or do you mean you press "close" and it does nothing?

Thank you.

Best Regards,

Bea Racine

msora

Published 6 years ago

Hi,

I mean when I’m pressing close it does nothing.

Thanks for support

Bea Racine

Published 6 years ago

Hi,

We're unable to reproduce the issue on our end. Could you answer a few questions to point us in the right direction :

-Can you make sure you are using the latest version of the app (2020.2)? You can check on the appstore page or from within the app in More > Options > About

-Does your session use the setting "Automatically logoff when disconnecting"?

-Can you send us the application trace? You can do so by going in More > Options > Submit a Support Ticket

Thank you

Best Regards,

Bea Racine

msora

Published 6 years ago

Hi,

sorry to late.

After upgrade iPad firmware to latest version problem was fix.

Thanks for support!