Unable to establish FTP connections

Hi,

Thank you for your feedback. Do you also use RDM Windows? If so, can you open your session with RDM Windows?

Best Regards,

Hello Nicolas,
yes I use RDM for Windows too, and yes I can open FTP sessions without hassle on it.

Hi Valerio,

First, do you use an IP address or a hostname? If you use a host name, can you try to replace it with the ip address?
Second, are the FTP session credentials directlty in the session (username and password) or do you use the credentials repository, inherited credentials, custom user settings or other?

Best Regards,

• i use host names, and nothing changes even if i try to use ip addresses;
• the credentials are stored in the FTP profile entry's tab "General", so a first level position;

Thanks.

Hi Valerio,

Thank you for the information.

Can you do the following and send me the results at : ndufour@devolutions.net

1) Edit your FTP connection with RDM Windows

2) In the FTP Tab, set the Verbose level to 1

3) Make sur Enable logging is checked

4) Save the connection

5) Open the connection

6) A error message will be displayed. Close the Error Message

7) Tap on the 3 dots (upper right corner of the window) top open the window's menu

8) Select Show logs

9) The logs will be displayed in the bottom of the screen. Select copy to copy the logs.

10) Send me the logs by email

Best Regards,

Hi Valerio,

Unfortunately, the
logs do not give us a lot of info ☹

Normally when we try to view an entry and we do not
support it, the message: The entry cannot be viewed is displayed. 
However, it does not mean it cannot be opened.

Can you export your session with RDM Windows and send it to me (ndufour@devolutions.net).  You can change the password
for something like 123456.  I should be able to import it and see all the
details.


Best Regards,