RDM is freezing after start. Can't load Navigation
After Beta 2020.1.9.0 or earlier I had problems starting RDM. Also in Beta 2020.1.10.0. It looks like the navigation icons cannot be loaded. I tried the 64bit and 32bit versions. I am working with Windows 10 1809 and SQL server express 2016. After 10 minutes all is fine. On another PC with W10 1909 I have no problems with the same Beta but the config works with devolutions drive.
Maybe you can have a look.
Thanks
Torsten
All Comments (8)
Hello Torsten,
Is the navigation pane stay empty or white when you start it and if you let RDM open 10 minutes after it will be filed-up and fast to use?
Regards,
David Grandolfo
Hello again,
Could you check if Auto Refresh is enabled and if so, could you test without it?
To do so, uncheck Auto refresh option in the data source configuration.
Regards,
David Grandolfo
disable_refresh.png
Hello David,
the navigation pane is not empty. The navigation tree has different folder and entry icons instead of my definitions. S.Att.
I have to left the application window open for some minutes. It is not possible to minimize or move.
And the second one, I have no Auto refresh enabled by default.
regards
Torsten
4.jpg
I see that ping online method enables? Could you set it to none under the same Setting tab as the auto-refresh?
Thanks
David Grandolfo
Not bad. I can reproduce this behavior with ping online and not. Thank you for your suggestions.
Let me summarize... RDM on W10 1809 with SQL Server Database - Ping online isn't possible
RDM on W10 1909 with Devolutions Drive - Ping online is not a problem.
Hope that helps for the beta.
Torsten
Hello,
Sorry to jump in! That being said, would it be possible for you to create a portable version of RDM and see if this issue still occurs?
To do so, you will need to download the .zip file below, extract it's content in a newly created folder, enter your current serial and run the executable: https://remotedesktopmanager.com/home/thankyou/rdmbin
If this issue does persist after the creation of a portable, we will open a ticket to further troubleshoot this issue with you.
Best regards,
James Lafleur
The Problem is a "little bit" persistend. Icons from navigation tree loading fast however when I stand on a folder, the symbols on the right flutter and the program stops for seconds.
regards
Torsten
Hello,
Thank you for your quick reply!
Would it be possible for you to record this behavior and send us an email to ticket@devolutions.net on that matter? I will then be able to provide you a secure link to share with us the recording of this issue. With this information, I should be able to find the cause of this issue.
Best regards,
James Lafleur