ServiceNow Import AddOn

Disabled

Published 8 years ago

ServiceNow is a ITSM software that keeps track on customers, configuration items, tickets, changes, etc
They have a full API https://developer.servicenow.com/app.do#!/home

It would be great to have an import/integration feature that would pull customers, config items and notes on config items(CI) that builds the list of servers (CI). ServiceNow also stores the password so being able to request that would be awesome as well.
With this integration ServiceNow and RemoteDesktopManager would be an extremely powerful combo!

All Comments (10)

David Hervieux

Published 8 years ago

Thank you. I will enter this to our todo list.

Regards

David Hervieux

wybrenb

Published 8 years ago

Hi there,

We are also using ServiceNow, which has all the api possibility you will ever need.
Being able to Reset 2FA's, adding/removing entrys automatically would be awesome.

Let me know what can be possible!
im a developer/admin in ServiceNow with knowledge About API.

I can create and share update sets for other customers so they can use it.
Let me know!

Wybren

vince

Published 7 years ago

Just wondering if anything came of this?

would be awesome to see related incidents/ticket/etc for a given host via RDM from SNOW

jeff17

Published 7 years ago

Hello,

I also would like to ask about this again. We actually have a full-time ServiceNow developer who could potentially work on this because we use it across a large enterprise.

To be blunt, if we had this it would help me justify a purchase of the enterprise edition ;-)

-JCL

shoffbauer

Published 6 years ago

Any updates on this?

Thanks,
Scott

Hubert Mireault

Published 6 years ago

Hello,

At the moment, we haven't started work on the integration, and I cannot give you an ETA on the delivery of the feature. We'll update the topic once we start working on it.

Regards,

Hubert Mireault

jornlukassen

Published 5 years ago

Hi.

This would be a fantastic feature. Any plans down the road?

/Jørn

Hubert Mireault

Published 5 years ago

Hello,

We have an internal ticket opened for an integration, but this isn't currently on our roadmap due to the potential complexity of the integration.

Regards,

Hubert Mireault

andreasbloechl

Published 2 years ago

Hi,

3 Years later, same question :)

Hubert Mireault

Published 2 years ago

Hello,

At the moment this isn't one of our priorities, but we're always listening to feedback from our community in regards to possible new integrations.

Regards,

Hubert Mireault