Bomgar Representative Console Add-on - Issue
Disabled
Hello RDM Support,
I have the Bomgar Representative Console installed and i've also installed the RDM add-on for it.
I think there is a problem with the way the add-on is detecting my installation since it cant find the executable.
my bomgar is installed under:
c:\Program Files\Bomgar\Bomgar Representative Console\%sitename%
i wonder if this is an issue with 64 bit ?
i've attached 2 screenshots of my configuration:
Thank you for your help !
All Comments (7)
Hello,
Please have a look at this help article;
https://help.remotedesktopmanager.com/index.html?addons_bomgarrc.htm
Also, please ensure that the add-on's installation path is set in File -> Options -> Path;
Best regards,
Marc Beauséjour
Disabled
Did you ever get this working? Instructions are extremely vague here. My questions are
1. Why create a subfolder for the Bomber site when it is already created when you install Bomgar console? When selecting the site in RDM I get 3 folders to choose from. (PIXALMAPS, PLUGINS, AND TRANSLATIONS)
2. Why would I have more than one site? When I purchased a subscription I have one site? (company_name.bomgar.com)
3. Finally where do you specify host credentials like when configuring RDP or Logmein so that I am logged into the machine as a specific user?
Thank you,
Sam
Hello,
1. My apologies. The screenshot I provided is confusing. After Console, you have to leave it blank so you can specify multiple sites which brings me to your second point.
2. We have added this function based on a user request. Some Bomgar users have multiple sites.
3. I'm not sure I understand your request. Could you please elaborate on what you need to achieve?
Best regards,
Marc Beauséjour