Unable to retrieve AddOn-ZIP

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Hello together,

on our installations it is impossible to download and install AddOns and even Updates for the software.
See screenshot, Application log and wireshark trace.


rdm-addon-http.pcapng

All Comments (3)

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Hello,

You mention "your installations", can you confirm that you can download this file using your browser?

http://remotedesktopmanager.com/data/Addoninfo60.zip

If you are not able, something is blocking our sites from being reached.

If you are able, maybe a firewall rule, or even a anti-virus, is blocking RDM itself from accessing our URLs

Best regards,

Maurice

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Hello,

thanks for your reply.
The URLs are all reachable with a browser.

I tried to download an AddOn with RDM via Mobile Internet Access - it's working.

What can be the difference between browser and rdm?

Best regards,

Thomas

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antivirus or firewall rules

Maurice