Windows 10 & 10.9.8.0
Hey guys,
I am running Windows 10 and am unable to upgrade to 10.9.8.0. Whenever I try to run the upgrade, I get "Windows Installer has stopped working". Looking in event viewer, I find this:
Faulting application name: msiexec.exe, version: 5.0.10240.16386, time stamp: 0x55a06b66
Faulting module name: SHELL32.dll, version: 10.0.10240.16425, time stamp: 0x55bec62c
Exception code: 0xc0000005
Fault offset: 0x00000000000ca2f7
Faulting process ID: 0x2238
Faulting application start time: 0x01d0d6e50c4b23f9
Faulting application path: C:\WINDOWS\system32\msiexec.exe
Faulting module path: C:\WINDOWS\system32\SHELL32.dll
Report ID: 5dc86a71-982e-46f8-975f-bf1b459302c7
Faulting package full name:
Faulting package-relative application ID:
I have tried running as administrator and in compatability mode. I have also tried it on my laptop (Which is Windows 10) and it is having the same issue. Any clues on what is going on?
Thanks,
Karl
All Comments (6)
Hi Karl,
Could you try to unzip it instead?
David Hervieux
Hey David,
It unzips fine. Not knowing what I do from there I tried to open the [0] file as a archive but that failed ("Can not open file as an archive" error) and tried renaming it to msi with the same crash result as before.
Thanks,
Karl
Hi,
Have you unzipped the .zip file or the msi file?
David Hervieux
Ah, I think I was getting confused earlier. I have tried both the zipped version (Zip with an exe inside) and the msi version with the same results.
Could you post your error with the unzipped version? It can't be the same error than the one you posted since it's not msiexec.exe
David Hervieux
Doh! I must have been either really drunk or off my head on pain releivers.
It turns out I was running the exe and msi. Downloading and extracting the zip and copying the files into the RDM directory worked like a treat :) Strange how the installers dont work though.