Forum / Remote Desktop Manager IOS - Support

Unable to connect to Data Source in latest iOS release

For a week or so, we are unable to connect to SQL Data Source hosted in azure, Desktop clients connects fine. Mobile Client shows "Database upgrade is required". I clicked the update button - shows successful and listed as DB version 1.414 TCP Secured in desktop client.

Is this a bug or something?

Thank you

Clock28 days

Hello,

The latest version of RDM iOS works with the latest version of RDM, which is 13.9.4.0. This means that you would need to upgrade your RDM Windows first, perform the database and then, RDM iOS will work.

Firstly, please consult this help article to perform the database upgrade properly.
https://help.remotedesktopmanager.com/database_upgrade.htm

Secondly, RDM 13.9.4.0 can be downloaded here
https://remotedesktopmanager.com/home/download#Beta

In conclusion, RDM iOS will then get access to the database again.

Best regards,



Jeff Dagenais

signaturesignature

Clock27 days

So you pushed stable client for mobile with the requirement to use beta software? Is that correct?

Clock27 days

Hello,

This is correct. If you don't upgrade RDM Windows, it would not be possible for you to authenticate on the database using RDM iOS.

Best regards,



Jeff Dagenais

signaturesignature

Clock27 days

No thank you, I won´t be using unstable build in a production environment, "thumbs up" for one that agreed on this approach.

Clock25 days

So I would have to agree with everyone else, who made the bonehead decision to require a beta release of the desktop product to be required to use the mobile version.

Clock4 days