9/1/2010 7:21:27 AM
kchandler
Posts: 5
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When I click File > Options the program freezes and I cannot click on anything other than the system tray icon that works fine. I am using Standard Edition 5.8.2.1. Has anyone else experienced this problem?
It happens when I run it as a normal user, or and administrator, under Windows 7.
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9/3/2010 4:45:58 AM
David Hervieux
Administrator
Posts: 3767
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Hi,
I saw this type of error sometime and it's always related to a dual screen problem. Just to be sure, after you clicked, can try to press Escape and see if it unfreeze (it close the dialog). I was unable to reproduce it and there is some code to avoid that, but it seems that for reason that I don't understand, it still there.
The workaround, if it frozen, press CTRL+ALT+SHIFT+INSERT: this will center the window on your screen
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David Hervieux
Devolutions inc.
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9/3/2010 6:35:07 AM
kchandler
Posts: 5
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You're right - I am using dual monitors. Escape unfreezes it, but CTRL+ALT+SHIFT+INSERT doesn't work. I'm still unable to access the program's options menus. Ant other ideas?
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9/3/2010 6:41:02 AM
David Hervieux
Administrator
Posts: 3767
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Sorry,
my mistake, it's only ALT+INSERT
edited by dhervieux on 9/3/2010
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David Hervieux
Devolutions inc.
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2/22/2011 8:57:33 PM
Simon Watz
Posts: 14
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I am having this problem on the latest version (beta 5.9.0.24) only on a single 64bit Win 7 Pro laptop with dual screens, the 32 bit ones are fine. The ALT+Insert works but is there a permanent solution?
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Simon Watz
Support Engineer | Strategic Group
Graduate Certificate in Networking & Systems Administration,
Microsoft Certified Technology Specialist
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2/22/2011 9:07:14 PM
David Hervieux
Administrator
Posts: 3767
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Hi,
Is it possible that it's not a freeze? Just to be sure, I think that the option dialog open out of screen. can you press escape to see if it unfreeze ?
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David Hervieux
Devolutions inc.
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2/22/2011 9:31:23 PM
Simon Watz
Posts: 14
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It doesn't matter the user has reported that since the ALT+Insert it comes up each time now
Thanks for the reply
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Simon Watz
Support Engineer | Strategic Group
Graduate Certificate in Networking & Systems Administration,
Microsoft Certified Technology Specialist
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2/23/2011 4:58:31 AM
David Hervieux
Administrator
Posts: 3767
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Hi,
I changed the default position, it's not screen centered by default.
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David Hervieux
Devolutions inc.
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