Devolutions Service Dashboard

General Service Status

This forum lists the incidents affecting Devolutions online services
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8
Latest post
6 days ago - David Hervieux

Remote Desktop Manager

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137
Latest post
6 days ago - Stefane Lavergne

Help

Support forum for Remote Desktop Manager
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1636
Latest post
16 hours ago - Ingvar Orn Ingolfsson

Bug Report

Bug report forum for Remote Desktop Manager
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978
Latest post
1 hours ago - dokkie

Feature Request

Feature request forum for Remote Desktop Manager
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1087
Latest post
10 hours ago - Maurice Cote

AddOns

Remote Desktop Manager - AddOns support
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156
Latest post
3 hours ago - d.heppt

Macro/Script/Tools

Use this forum to share with the community the template or session tool you have created.
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35
Latest post
8/26/2014 - David Hervieux

SDK

Remote Desktop Manager - AddOn development forum
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31
Latest post
6/11/2014 - llewellyn.dulkeith

Localization

Report translation problem or suggest new translation.
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8
Latest post
6/16/2014 - David Hervieux

Web site

Bugs, comments or suggestions; anything related to Remote Desktop Manager web site
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23
Latest post
8/25/2014 - Stefane Lavergne

Beta

Bugs, comments or suggestions; anything related to Remote Desktop Manager Beta
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128
Latest post
22 hours ago - Stefane Lavergne

PowerShell Repository

This group contains multiple PowerShell script to import edit or interact with the Remote Desktop Manager data
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24
Latest post
7/31/2014 - Peter Cermak

Remote Desktop Manager Mac

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11
Latest post
22 hours ago - Benoit Sansregret

Help

Support forum for Remote Desktop Manager Mac
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34
Latest post
14 hours ago - Benoit Sansregret

Bug Report

Bug report forum for Remote Desktop Manager Mac
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100
Latest post
18 hours ago - sanjeevk

Feature Request

Feature request forum for Remote Desktop Manager
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42
Latest post
10 hours ago - David Hervieux

Password Vault Manager

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11
Latest post
1 days ago - Anne-Marie Mongeon

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Support forum for Password Vault Manager
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43
Latest post
2 days ago - abdulmoid

Bug Report

Bug report forum for Password Vault Manager
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23
Latest post
7 days ago - David Hervieux

Feature Request

Feature request forum for Password Vault Manager
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19
Latest post
2 days ago - David Hervieux

AddOns

Password Vault Manager - AddOns support
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2
Latest post
4/17/2014 - Stefane Lavergne

Beta

Password Vault Manager beta topic
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9
Latest post
4/4/2012 - David Hervieux

Password Vault Manager Mac

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9
Latest post
22 hours ago - Benoit Sansregret

Help

Support forum for Password Vault Manager Mac
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0
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Bug Report

Bug report forum for Password Vault Manager Mac
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1
Latest post
1/9/2014 - Benoit Sansregret

Feature Request

Feature request forum for Password Vault Manager Mac
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2
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2/27/2014 - Kilian

Remote Desktop Manager Online

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1
Latest post
10/31/2012 - David Hervieux

Help

Support forum for Remote Desktop Manager Online
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17
Latest post
20 days ago - Maurice Cote

Bug Report

Bug report forum for Remote Desktop Manager Online
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11
Latest post
11/14/2013 - myadon

Feature Request

Feature request forum for Remote Desktop Manager Online
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7
Latest post
8/27/2014 - David Hervieux

Remote Desktop Manager Server

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3
Latest post
4/15/2014 - Maxime Trottier

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Support forum for Remote Desktop Manager Server
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34
Latest post
13 hours ago - David Hervieux

Bug Report

Bug report forum for Remote Desktop Manager Server
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6
Latest post
6/16/2014 - David Wilderman

Feature Request

Feature request forum for Remote Desktop Manager Server
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9
Latest post
8/14/2014 - Vincent van Rietschoten


What's going on


Users online 10   Members 0   Guests 10

Threads 4645   Posts 26996   Members 3642


Recent posts


1 hours ago
Topic:
Custom Icons / Favicon Icons Disappear
dokkie
dokkie
Posts: 11
All my custom icons, favicons, and icons from installed applications disappear to the default icons in the following situation.

Scenario:
Data source: Dropbox

Open a VPN session (whereby local Internet access is severed due to VPN)
All icons default themselves.

I imagine RDM is trying to reach the datasource and fails so it has this effect?

Can this be looked into as loosing all my custom icons is frustrating.
2 hours ago
Topic:
Quick Acces list including QuickConnect empty/gone
Xanacas
Xanacas
Posts: 166
Expert user
After the update to 10 from the last beta, my quick access toolbar was empty:

After

everything is fine again:


But after the update from 10.0.0.0 to 10.0.2.0 I had the same problem again...
3 hours ago
Topic:
SAPGuiAddon Citrix
d.heppt
d.heppt
Posts: 39
Hello,

we are using Citrix at our Company.
The Problem we have, with V8 it was possible to place the Addons at the Appdata Folder.
With V9 its only possible to save the Addons at installationFolder of RDM.
Since we updated to V9 its no longer possible to use SAPGUI Connections via RDM.

Any ideas?
6 hours ago
Topic:
Constant Crashing - 2 Causes
essaym
essaym
Posts: 12
Hi David,

This seems to be seriously reducing any crashing - is there a way to do a change-all on RDP sessions (around 160) without going into them all individually?
9 hours ago
Topic:
RDM 10.0 opens to a white screen
Maurice Cote
Maurice Cote
Posts: 693
Devolutions staff
Hello,

Can you add a screenshot of your white screen? I suspect the connection to the DB fails and all of the panels are hidden in that case.
edited by mcote on 10/1/2014
10 hours ago
Topic:
VNC
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
Petiel could you tell us what you don't like from Chicken VNC?
10 hours ago
Topic:
RDM 10.0 opens to a white screen
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
Do you use RDM 32 bit or 64 bits?
10 hours ago
Topic:
Sort Group Entries empty
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
Thank you for the video. This is by design. We only sort the session directly in the group and not the one contained in a sub group. That's why when you right click on a group that contains only folders it's empty. I have entered a feature request to sort the folder as well.
10 hours ago
Topic:
Sort Group Entries empty
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
Perfect. I will look into it.
10 hours ago
Topic:
Additional LastPass Features
Maurice Cote
Maurice Cote
Posts: 693
Devolutions staff
The other customer changed his passwords (personal account and enterprise account) to something smaller than 24 characters and using distinct ones per account (they had been the same). This is what resolved his issue.

As a paying customer for Lastpass, the best assistance you can give us it to log a feature request on their side for a true API or SDK. Having to use a third party library is not the best solution.

Best regards,
11 hours ago
Topic:
Additional LastPass Features
SrtTuner
SrtTuner
Posts: 47
Hi Maurice,

It looks like some progress has been made here as I now see subfolders. At this point I'm not seeing any secure notes at ALL. Previously I at least had secure notes from the root folders. Any idea what is happening here?

Thank you!
11 hours ago
Topic:
No Logins found
DSeawel
DSeawel
Posts: 12
Some sessions work all the time, other sessions work sometimes.
12 hours ago
Topic:
No Logins found
Maurice Cote
Maurice Cote
Posts: 693
Devolutions staff
Hello,

Just to clarify about the intermittence

for the same URL, it mostly works then it doesn't?

or

Some sessions work all the time, other sessions work never.

Best regards,
12 hours ago
Topic:
Sort Group Entries empty
NoAgenda
NoAgenda
Posts: 18
I sent you the screen video privately.
edited by NoAgenda on 10/1/2014
13 hours ago
Topic:
Sort Group Entries empty
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
I can't reproduce it. Do you have any clue to help me reproduce the problem?
13 hours ago
Topic:
Missing ChangeHistory
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
It's now updated
13 hours ago
Topic:
Trouble with Firefox plugin on RD Server
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
I mean that I have entered a feature request and we will try to add this for the next browser extension update. Unfortunately we don't have a simple solution. The workaround would be to use it embedded instead.
13 hours ago
Topic:
No Logins found
DSeawel
DSeawel
Posts: 12
With the Firefox add-on, I am getting intermittent issues with the message "No logins found" after right clicking and choosing "fill user name and password".
It seems to be happening when I have created a session in the "private vault". It does not happen all the time, but at least 75% of the time.
13 hours ago
Topic:
Trouble with Firefox plugin on RD Server
DSeawel
DSeawel
Posts: 12
I haven't heard from you on this in a few days. What does "I have assign this" mean?
Also... I am now having similar (intermittent) issues from a PC. I will start another thread for this issue. But you may want to look at that too.
13 hours ago
Topic:
RDMS v2.2.21.0 with RDM 9.2.X.0
Maurice Cote
Maurice Cote
Posts: 693
Devolutions staff
Hello,

It does work with existing data, but if you were to use/create sessions for new types, or with new features (AD Sync, Jump host, etc), then that entry is unusable by older clients.

Best regards,
14 hours ago
Topic:
RDM 10.0 opens to a white screen
v65v65
v65v65
Posts: 32
No, that only solved the problem when we tried version 9.1.4. With version 10.0.2.0 this new issue came up with the white screen and we only have 2 out of 8 users working. I have not tried to re-enable the cache yet.
14 hours ago
Topic:
RDM 10.0 opens to a white screen
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
So when the cache is disable everything works fine?
14 hours ago
Topic:
Auto Hide Navigation Tab
Benoit Sansregret
Benoit Sansregret
Posts: 219
Devolutions staff
Hi,

There seems to be a little confusion here, let me explain.
We just release v 1.0 build number 2. There will be many other builds to fix bugs and maybe enhance a few existing features.

When we are ready we will release v 1.1 with a new set of features. Unfortunately, we are not ready to set a date for v 1.1.

This being said we added a button in the toolbar that show/hide the navigation pane. (It's the second button starting from the left.)

Is it sufficient for your need? Beside the full auto-hide feature is there something that could work as a replacement?
15 hours ago
Topic:
Auto Hide Navigation Tab
JL
JL
Posts: 3
I just installed v1.0.2..0

Any word on this? I do not see that behaviour? Also, when one enters credentials in a group, should that propagate to the servers in said group?
15 hours ago
Topic:
RDM 10.0 opens to a white screen
v65v65
v65v65
Posts: 32
The application log shows 126 entries like the following showing different version numbers.

9/5/2014 10:20 AM 9.9.1.0 - 32-bit Info Upgrading database for data source 'Local Data Source' with version 0

Each user does have there own offline file. We verified this with the previous issue. At this time we have to use the application with "Offline mode" and "Caching mode" disabled. I have not tried to enable to see if this has been resolved.

RDM is installed in the following path "C:\Program Files (x86)\Devolutions\Remote Desktop Manager". The default path during installation.
16 hours ago
Topic:
Visio session hangs after Visio files has closes
Ingvar Orn Ingolfsson
Ingvar Orn Ingolfsson
Posts: 32
Hi

We have issues at least on few clients if not all.

When we have opened a Visio file (in embedded mode) and then close it the session seems to stay hanging and we can't open another Visio file unless we close RDM and open it again.



I have tried this also in external mode and then we have the same error.
17 hours ago
Topic:
Enterprise 10.0.1.0 - RDM hangs on object move
AuxMax001
AuxMax001
Posts: 31
I ran the 10.0.2.0 update this morning and rebooted the computer. It was slow, but I was able to move the object.
17 hours ago
Topic:
RDM 10.0 opens to a white screen
David Hervieux
David Hervieux
Posts: 9567
Devolutions staff
Do you see anything in the logs? Do you know if each user has it's own offline file? Does RDM is installed in program files? It needs to be in program files when it's used on a Terminal Server or with Citrix.
17 hours ago
Topic:
RDM 10.0 opens to a white screen
v65v65
v65v65
Posts: 32
We run Remote Desktop Manager Enterprise and have upgraded to the 10.0 version. We have this installed on a Citrix server running Windows Server 2012 R2, so the app is shared by multiple people. We connect to a SQL Server 2012 backend. After the upgrade when some of the users open up RDM it only opens to a white screen and hangs. It will never connect and no menu item are available to click on. We deleted the offline.db, since this was causing a problem during the beta, in hopes to fix the issue. It opens one time and works. When the user opens it again the same issue occurs. Do you have any suggestion on how to make this work? We had no issues running 9.1.4.

Thanks,
Larry Boeck
17 hours ago
Topic:
SCREEN CONNECT
André Sanscartier
André Sanscartier
Posts: 351
Devolutions staff
Hi,
Sorry for now Windows Active Directory and LDAP authentication are not supported for ScreenConnect.

Bonjour,
Désolé pour l'instant Windows Active Directory et l'authentification LDAP ne sont pas supportés pour ScreenConnect.

Best regards,
Cordialement,
edited by asanscartier on 10/1/2014