Devolutions Service Dashboard

General Service Status

This forum lists the incidents affecting Devolutions online services
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8
Latest post
25 days ago - David Hervieux

Remote Desktop Manager

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144
Latest post
1 days ago - Anne-Marie Mongeon

Help

Support forum for Remote Desktop Manager
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1675
Latest post
42 min ago - mia-systems

Bug Report

Bug report forum for Remote Desktop Manager
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996
Latest post
1 hours ago - David Hervieux

Feature Request

Feature request forum for Remote Desktop Manager
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1100
Latest post
1 hours ago - Hubert Mireault

AddOns

Remote Desktop Manager - AddOns support
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162
Latest post
3 days ago - Anne-Marie Mongeon

Macro/Script/Tools

Use this forum to share with the community the template or session tool you have created.
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37
Latest post
11 days ago - David Wilderman

SDK

Remote Desktop Manager - AddOn development forum
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31
Latest post
6/11/2014 - llewellyn.dulkeith

Localization

Report translation problem or suggest new translation.
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8
Latest post
6/16/2014 - David Hervieux

Web site

Bugs, comments or suggestions; anything related to Remote Desktop Manager web site
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23
Latest post
8/25/2014 - Stefane Lavergne

Beta

Bugs, comments or suggestions; anything related to Remote Desktop Manager Beta
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128
Latest post
14 days ago - Stefane Lavergne

PowerShell Repository

This group contains multiple PowerShell script to import edit or interact with the Remote Desktop Manager data
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25
Latest post
12 days ago - Maurice Cote

Remote Desktop Manager Mac

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11
Latest post
20 days ago - Benoit Sansregret

Help

Support forum for Remote Desktop Manager Mac
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36
Latest post
1 days ago - Benoit Sansregret

Bug Report

Bug report forum for Remote Desktop Manager Mac
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101
Latest post
8 days ago - David Hervieux

Feature Request

Feature request forum for Remote Desktop Manager
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42
Latest post
13 days ago - garfield2003

Password Vault Manager

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11
Latest post
20 days ago - Anne-Marie Mongeon

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Support forum for Password Vault Manager
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45
Latest post
1 days ago - Martin Wasiak

Bug Report

Bug report forum for Password Vault Manager
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23
Latest post
15 days ago - Jogiwer

Feature Request

Feature request forum for Password Vault Manager
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19
Latest post
22 days ago - David Hervieux

AddOns

Password Vault Manager - AddOns support
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2
Latest post
4/17/2014 - Stefane Lavergne

Beta

Password Vault Manager beta topic
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9
Latest post
4/4/2012 - David Hervieux

Password Vault Manager Mac

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9
Latest post
20 days ago - Benoit Sansregret

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Support forum for Password Vault Manager Mac
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0
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Bug Report

Bug report forum for Password Vault Manager Mac
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1
Latest post
1/9/2014 - Benoit Sansregret

Feature Request

Feature request forum for Password Vault Manager Mac
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2
Latest post
2/27/2014 - Kilian

Remote Desktop Manager Online

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1
Latest post
10/31/2012 - David Hervieux

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Support forum for Remote Desktop Manager Online
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17
Latest post
9/11/2014 - Maurice Cote

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Bug report forum for Remote Desktop Manager Online
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11
Latest post
11/14/2013 - myadon

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Feature request forum for Remote Desktop Manager Online
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7
Latest post
8/27/2014 - David Hervieux

Remote Desktop Manager Server

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3
Latest post
4/15/2014 - Maxime Trottier

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Support forum for Remote Desktop Manager Server
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34
Latest post
18 days ago - David Hervieux

Bug Report

Bug report forum for Remote Desktop Manager Server
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6
Latest post
6/16/2014 - David Wilderman

Feature Request

Feature request forum for Remote Desktop Manager Server
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9
Latest post
18 days ago - rumpler


What's going on


Users online 24   Members 1   Guests 23

Threads 4736   Posts 27538   Members 3691


Recent posts


12 min ago
Topic:
Constant Crashing - 2 Causes
Stefane Lavergne
Stefane Lavergne
Posts: 820
Devolutions staff
Hi Sam,

Are you running RDM Agent on the destination machine?

Regards,
32 min ago
Topic:
Crash starting RDM 10
mia-systems
mia-systems
Posts: 6
Exactly the same problem with the re-install from the zip files.

Also we see now differences between the 10.0.4 installer and zip files.
40 min ago
Topic:
Crash starting RDM 10
Maurice Cote
Maurice Cote
Posts: 731
Devolutions staff
that being said, I'd still like to identify what causes the issue with the 32 bit edition.
42 min ago
Topic:
Crash starting RDM 10
mia-systems
mia-systems
Posts: 6
Ok. We give it a try and we will inform you about the results.
44 min ago
Topic:
Crash starting RDM 10
Maurice Cote
Maurice Cote
Posts: 731
Devolutions staff
Hello,

The reason we ask for a re-install from the zip is because David went ahead an implemented many classes that were at the root of the performance problem on .net 64. He implemented a lot of code that had been used everywhere and normally we do that in an iterative process to limit risks.

the build 10.0.4 you had does not have the fixes, but the binary download does. If you could try it out, it would be helpful.

Thank you
1 hours ago
Topic:
Crash starting RDM 10
mia-systems
mia-systems
Posts: 6
We already done a fresh re-install. Also done a reg-Clean before. Was not a solution.

The 64bit Version from RDM runs fine. A little bit slower but ok.
1 hours ago
Topic:
Mikrotik Winbox Embedded Mode
Hubert Mireault
Hubert Mireault
Posts: 35
Devolutions staff
Hello,

I have added some time before the embedded frame is created, as RDM seems to think both the waiting window and the actual program window are the same.

Could you test out this version and see if it works out better for you?

Regards,
1 hours ago
Topic:
RDP-Connect Error if Nav-Bar is set to AutoHide
David Hervieux
David Hervieux
Posts: 9721
Devolutions staff
Hi,
I have entered and assigned this bug. I will get back to you soon.
1 hours ago
Topic:
Crash starting RDM 10
David Hervieux
David Hervieux
Posts: 9721
Devolutions staff
Could you try to re-install it from the zip files?
1 hours ago
Topic:
Crash starting RDM 10
mia-systems
mia-systems
Posts: 6
RemoteDesktopManager.exe, Version: 10.0.4.0
1 hours ago
Topic:
Crash starting RDM 10
David Hervieux
David Hervieux
Posts: 9721
Devolutions staff
What version do you use exactly?
1 hours ago
Topic:
Windows 8.1
David Hervieux
David Hervieux
Posts: 9721
Devolutions staff
I forgot to mentioned that the dialog they see is directly in the RDP Active X and it's shown by microsoft when we adapt the resolution.
1 hours ago
Topic:
Windows 8.1
David Hervieux
David Hervieux
Posts: 9721
Devolutions staff
Hi,
It's compatible and the reconnect is not a real reconnect. It's one of our feature that adapt the resolution when the window size change. You can change that in File->Options | Type -> Sizing mode -> none
1 hours ago
Topic:
default settings not used when adding a folder
Kees Huizer
Kees Huizer
Posts: 15
I'm running version 10.0.1.0
1 hours ago
Topic:
default settings not used when adding a folder
David Hervieux
David Hervieux
Posts: 9721
Devolutions staff
What version do you use? I remember that I did a fix?
2 hours ago
Topic:
default settings not used when adding a folder
Kees Huizer
Kees Huizer
Posts: 15
I've noticed some inconsistency when adding folder.
I modified the default settings for folders to have the credentials set to 'inherited'.

Whenever i add a folder using right-click / Add / Add a folder the folder settings are back to default (so the credentials setting is back to 'default').

If I add a folder by right-click / New Entry / Group folder / Group folder the default settings i configured are being applied to the folder to be created (so in this case the new folder screen will show credentials being set to 'inherited'.
4 hours ago
Topic:
RDM 10 VMWare Console connection old way
NETCOR
NETCOR
Posts: 2
We searched for a official final statement about the web client but we didnt find any.
The only one we did find was after 5.0 was released and its still possible to use the normal console (5.1 and 5.5).
Reinstalled 9.2 for now.

Since we dont use the web console i cannot answer your question if that would be better.
4 hours ago
Topic:
My Personal Credentials stored in the database
Brandur
Brandur
Posts: 141
Expert user
I thought this feature was already requested!
But I'm glad someone else noticed that this would be a practical feature as well smile
5 hours ago
Topic:
Windows 8.1
cedric
cedric
Posts: 1
Hi,

Is the 10.0.4.0 version compatible with windows 8.1?

I have user complaining about random/frequent disconnect/reconnect with windows RDP and they have Windows 8.1.

I use it on my desktop (windows 8) and my laptop (windows 7) without any problem.

So I'm just asking if there is any know issue with windows 8.1 or the truth is somewhere else?

Thanks in advance

Regards
5 hours ago
Topic:
Crash starting RDM 10
mia-systems
mia-systems
Posts: 6
RemoteDesktopManager64 works but is very slow at startup
5 hours ago
Topic:
Crash starting RDM 10
mia-systems
mia-systems
Posts: 6
We have a problem with connection to an sql database as source. Local datasource is not a problem.

Anwendung: RemoteDesktopManager.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund eines Ausnahmefehlers beendet.
Ausnahmeinformationen: System.Reflection.TargetInvocationException
Stapel:
bei System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
bei System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
bei System.Reflection.RuntimeMethodInfo.Invoke(System.Object, System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
bei netz.NetzStarter.InvokeApp(System.Reflection.Assembly, System.String[])
bei netz.NetzStarter.StartApp(System.String[])
bei netz.NetzStarter.Main(System.String[])

Name der fehlerhaften Anwendung: RemoteDesktopManager.exe, Version: 10.0.4.0, Zeitstempel: 0x5435993a
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.18409, Zeitstempel: 0x53159a86
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000c42d
ID des fehlerhaften Prozesses: 0x1778
Startzeit der fehlerhaften Anwendung: 0x01cfecfbbeb91e84
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Devolutions\Remote Desktop Manager\RemoteDesktopManager.exe
Pfad des fehlerhaften Moduls: C:\Windows\syswow64\KERNELBASE.dll
Berichtskennung: 4e88d3d8-58ef-11e4-b78a-d485649a1f63
8 hours ago
Topic:
VMware 5.1: Connecting to vcenter server
ganger
ganger
Posts: 3
Now we updated to 10.0.4 and it works.
Additional software needed:
from VMware: VMware-PowerCLI-5.8.0-2057893.exe
from Microsoft: Windows6.1-KB2506143-x64 (e.g. Powershell 3.0)

slow start of connection (the vsphere client takes the same time), but a nice overview to the vm´s, better than the vsphere client.

Now my provider presents me a xen server, next problem - new thread

Go
11 hours ago
Topic:
RDP-Connect Error if Nav-Bar is set to AutoHide
RickDay
RickDay
Posts: 1
Hi,

I am also getting this error. And it is worse if the server happens to be a XenApp server.

From my memory, this was not an issue for v10.0.3.0, as I only remember it happening since I upgraded to v10.0.4.0. It may be another update that installed at about that same time. I also happens on the Free version 1.0.5.0 (I installed it as a test as this issue is so annoying)

To clarify, if Navigation Autohide is on (which I need to maximize the RDP window on a 10inch laptop screen):
- I open Navigation and connect to a server,
- if I have an open RDP session to a Xenapp server (XenApp 4.5 on Windows 2008 x86), I get a popup from RDM "Failed to reconnect to your remote session. Please try to connect again".
- When I switch to an existing open RDP session, I get a popup from Windows "The connection has been lost...", which then reconnects successfully (most of the time)

If Navigation Autohide is turned OFF, this does not happen.
If I open Navigation (with AutoHide on) and then close it again without connecting to a server, this does not happen.

My system:
- windows 8.1 x64 fully patched.
- RDM v10.0.5.0
- Setting is the same as Markus
edited by RickDay on 10/20/2014
12 hours ago
Topic:
Constant Crashing - 2 Causes
essaym
essaym
Posts: 15
This is for Embedded RDP Sessions crashing.
12 hours ago
Topic:
Constant Crashing - 2 Causes
David Hervieux
David Hervieux
Posts: 9721
Devolutions staff
Do you mean all the web sessions?
13 hours ago
Topic:
Mikrotik Winbox Embedded Mode
Brandon Staggs
Brandon Staggs
Posts: 6
There is a correlation between higher network latency (which translates into increased delay when spawning the main window) and successful embeds.

Testing environment is a fresh and updated Windows 7 Pro (x64) VM running inside VMWare Workstation 10 with only RDM v.10.0.4.0 and Winbox v.3.0 installed. To introduce latency, I used a live linux distro called WANem to act as a gateway for the test VM. That is in turn connected to a Mikrotik RB450G running routerOS 6.18.

Before introducing latency, the Windows 7 VM gets <1ms to 1ms when pinging the Mikrotik router. The RDM embed succeeds 100% of the time in this configuration. It also has a 100% success rate when up to 10ms of network latency is introduced.

At greater than 10ms network latency, things become unstable. 11ms-39ms of latency results in embed failures, though sometimes it succeeds (I attribute the success/failure inconsistency in this range to other factors that can introduce latency into the process, such as disk access, CPU usage, etc.).

At greater than 40ms of network latency, the embed fails 100% of the time. The tab is created, but the main Winbox window is never brought inside.
edited by bstaggs on 10/20/2014
14 hours ago
Topic:
Constant Crashing - 2 Causes
essaym
essaym
Posts: 15
Hi David,

I have installed 10.0.4 and changed the setting over to false for embedded sessions to use extentions - this seems to have fixed the issue.

I will post if there are any changes to this.

Regards,

Sam
14 hours ago
Topic:
Reveal Password allowed if user is not created
Maurice Cote
Maurice Cote
Posts: 731
Devolutions staff
Hello,

What permissions have you granted these users at the SQL Server level?

If they have the allow reveal password privilege without having a corresponding user account created, this normally means that they administrators at the DB level.

The most secure topology is one where the user does not have access to the DB at all, meaning with our RDMS/RDMO products.

You can also achieve that while connecting to SQL Server or MySQL, but without knowing the password being used. This is achieved by an administrator creating the account, then creating a data source registration and locking it, thereby hiding the password. RDM is able to connect, but not the user.

Whenever a user has access to the DB, he can poke around and find out information that makes it easier to try to get unauthorized access, i.e. list of usernames. Remember though that passwords are always encrypted.
16 hours ago
Topic:
Powershell command Get-RDMSecurityGroup
Olivier Désalliers
Olivier Désalliers
Posts: 4
Devolutions staff
Hi David,

I'm not able to reproduce this bug. Can I know what kind of datasource you use, this command only work with an advanced datasource.
Are you administrator in this datasource?
Are you able to create a new security group with the command New-RDMSecurityGroup?
PS C:\> $securityGroup = New-RDMSecurityGroup -Name "New SecurityGroup Name" ;Set-RDMSecurityGroup $securityGroup

Can you also try the commands Get-RDMUser and Get-RDMRole to know if all these kind of commands get the same error or only SecurityGroup.

Regards,
16 hours ago
Topic:
Reveal Password allowed if user is not created
mithodge
mithodge
Posts: 3
Hi,
We are finding that if we do not have a user specifically created in the Remote Desktop Manager "User and Security Management" to disallow the "reveal password option", they are able to view passwords. Our SQL server authenticates with an Active Directory group, but it does not appear that we can specify these rights at a group level to ensure that users don't default to being able to view the passwords.
Is this a known issue in this version? (We are currently running 8.0.5.0)
Thanks,
Tim