Devolutions Service Dashboard

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This forum lists the incidents affecting Devolutions online services
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Latest post
10 days ago - Matthieu Goulet

Remote Desktop Manager

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124
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7 hours ago - Intelliteams

Help

Support forum for Remote Desktop Manager
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1543
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16 min ago - David Hervieux

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Bug report forum for Remote Desktop Manager
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921
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12 min ago - David Hervieux

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Feature request forum for Remote Desktop Manager
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1038
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1 days ago - David Hervieux

AddOns

Remote Desktop Manager - AddOns support
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143
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10 min ago - David Hervieux

Macro/Script/Tools

Use this forum to share with the community the template or session tool you have created.
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34
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3 days ago - David Hervieux

SDK

Remote Desktop Manager - AddOn development forum
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31
Latest post
6/11/2014 - llewellyn.dulkeith

Localization

Report translation problem or suggest new translation.
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6/16/2014 - David Hervieux

Web site

Bugs, comments or suggestions; anything related to Remote Desktop Manager web site
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23
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8/6/2013 - David Hervieux

Beta

Bugs, comments or suggestions; anything related to Remote Desktop Manager Beta
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111
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1 hours ago - Bills

PowerShell Repository

This group contains multiple PowerShell script to import edit or interact with the Remote Desktop Manager data
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23
Latest post
6 days ago - David Hervieux

Remote Desktop Manager Mac

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6
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1 days ago - Benoit Sansregret

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Support forum for Remote Desktop Manager Mac
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30
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28 days ago - rob.cover

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Bug report forum for Remote Desktop Manager Mac
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93
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1 hours ago - Benoit Sansregret

Feature Request

Feature request forum for Remote Desktop Manager
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34
Latest post
19 days ago - David Hervieux

Password Vault Manager

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10
Latest post
3/20/2014 - Maxime Trottier

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Support forum for Password Vault Manager
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39
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5 hours ago - David Hervieux

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Bug report forum for Password Vault Manager
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21
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5/1/2014 - vanbope

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Feature request forum for Password Vault Manager
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16
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3/20/2014 - vanbope

AddOns

Password Vault Manager - AddOns support
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2
Latest post
4/17/2014 - Stefane Lavergne

Beta

Password Vault Manager beta topic
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9
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4/4/2012 - David Hervieux

Password Vault Manager Mac

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21 days ago - Benoit Sansregret

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1/9/2014 - Benoit Sansregret

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2/27/2014 - Kilian

Remote Desktop Manager Online

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1
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10/31/2012 - David Hervieux

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3/12/2014 - Nick Terry

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11
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11/14/2013 - myadon

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Feature request forum for Remote Desktop Manager Online
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10/31/2012 - sbonilla

Remote Desktop Manager Server

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3
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4/15/2014 - Maxime Trottier

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Support forum for Remote Desktop Manager Server
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27
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7 days ago - David Hervieux

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Bug report forum for Remote Desktop Manager Server
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6
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6/16/2014 - David Wilderman

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Feature request forum for Remote Desktop Manager Server
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8
Latest post
6 days ago - Maurice Cote


What's going on


Users online 5   Members 0   Guests 5

Threads 4350   Posts 25238   Members 3495


Recent posts


10 min ago
Topic:
Helpdesk / Ticket System
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
Hi,
We don't have any specific helpdesk/ticket system integrated but it's simple to integrate it with the web protocol handler:

http://blog.devolutions.net/2014/06/a-dream-come-true-web-protocol-handler.html
12 min ago
Topic:
Hang on closing RDP session
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
We use a component created by another company to have ribbons. This means that we don't have the source code.
14 min ago
Topic:
Roboform Import
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
Hi,
We will verify with their latest version.

Regards
16 min ago
Topic:
Start VPN Connection With Data Source?
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
It's on our todo list.
44 min ago
Topic:
Host not propagated to powershell script template
Stefane Lavergne
Stefane Lavergne
Posts: 753
Devolutions staff
The fix is available but only in the v9.5(v9.4.2.10 or grater) beta build, you can give it a try. If you are using MySQL or MSSQL then don't forget to backup your database prior to upgrading.

http://remotedesktopmanager.com/Home/Download#beta

Regards,
1 hours ago
Topic:
Newest Beta 9.4.9.0(DB upgrade) killed my SQL
Stefane Lavergne
Stefane Lavergne
Posts: 753
Devolutions staff
Brandur - We found a breaking change with the offline.db files (location of file) under certain install conditions. The change was most probably the cause of you issue. That latest beta is available here:

http://remotedesktopmanager.com/Home/Download#beta

Regards,
1 hours ago
Topic:
Fortinet SSL-VPN new command line parameters?
André Sanscartier
André Sanscartier
Posts: 322
Devolutions staff
Hi,
Use "Legacy Disconnect" option. It should fix your issue.
Best regards,
1 hours ago
Topic:
Online Data Source Security
Stefane Lavergne
Stefane Lavergne
Posts: 753
Devolutions staff
Done - in the next version, if you've set the "Disable password saving for data source access" (see image). In this case, even if you've set the "Automatically sign-in at startup" check box.



Note: There is a limitation, on the first ever load, if you have the "Automatically sign-in at startup" checked it will auto-login. This is a limitation since we've yet to connect to the data source hence we've have yet to fetch the data source settings. Therefore we don't yet know that we should force prompt for the password. On subsequent starts we will load the settings from offline and force the enter password. This limitation is not simple to resolve at this time.

The new version should be out within the next week or so. Again, sorry for the delay.

Best regards,
1 hours ago
Topic:
Scheduled powershell task issue
Stefane Lavergne
Stefane Lavergne
Posts: 753
Devolutions staff
Could you try the latest beta build.

http://remotedesktopmanager.com/Home/Download#beta

We've fixed a breaking change from a few versions ago that could be the root cause of your issue.

Regards,
1 hours ago
Topic:
Remote Desktop Manager 9.5 Beta
Bills
Bills
Posts: 12
Question on Sync framework with the Active Directory.
I have setup a Synchronizer to sync the servers from our domain. But it seems to only import about half of them 399.
Is there some limit on this? or am I doing something wrong?
Also a question on the Organizational unit field, what is the correct syntax for this field? I assume it filters on that OU then.
Logon tab, is that the credentials for the query of the synchronizer?
On the Filter Tab, does the Other filter do anything yet? If so, correct usage for it.
Thanks
Bill
1 hours ago
Topic:
Usability of this product
Benoit Sansregret
Benoit Sansregret
Posts: 177
Devolutions staff
Hi,

We are sorry to hear that you have so much difficulty using our app and we apologize for the inconvenience.

May I ask you what version you are using?
We had an issue with the auto-update feature and we have worked on the stability in the last few weeks.

Are you using any vpn, connection broker or gateway?
Any specific informations on your environment would help us a lot.

Is there anything else we can do to help you?

Thank you for your patience and enthusiasm.
edited by Benoit Sansregret on 7/24/2014
1 hours ago
Topic:
Remote Desktop Manager Jump Beta
Stefane Lavergne
Stefane Lavergne
Posts: 753
Devolutions staff
@BrettRedwood - is should be possible I will have a look
2 hours ago
Topic:
Usability of this product
Vlad
Vlad
Posts: 12
With all do respect to a beta status, but sessions are randomly disconnecting, not possible to connect to session after disconnect. Sessions are freezing and still has a bugs with importing.
At this rate, you will spend 10 years to get this product to a stage of a Windows one. End of rant.
I am trying to use it in production environment and usability is zero. Real end of rant.
Could you please work on session stability, please? This is most important.
Many of us, are very excited about this product and would like to see it working one day.
2 hours ago
Topic:
"SSH Shell" and "Prompt for Credential"
joac
joac
Posts: 3
Hello,

Is “Open(Prompt for Credentials)” with “SSH Shell” supposed to ask username and password (like “Putty”) ?

« SSH Shell » and Action « Open(Prompt for Credentials) » don’t ask User and Password (with RDM 9.0.11.0 and 9.2.10.0) and I have an error message :
Unable to connect. Verify your settings.
A supplied password or user name is incorrect.
3 hours ago
Topic:
OpenVPN language mistake
rricciardi
rricciardi
Posts: 5
Hi,
thanks for the tip, problem solved!
Regards
4 hours ago
Topic:
RDM fails to read db (update from 9.2.4 to 9.2.10)
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
Hi,
It seems that something went wrong in the update. Could you try to donwload the 9.2.10.0 binaries (zip) and overwrite your current installation.

http://remotedesktopmanager.com/Home/ThankYou?f=RDMbin
5 hours ago
Topic:
Issue after export
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
Could you create an entry that we could export on our side and reproduce this issue?
5 hours ago
Topic:
Helpdesk / Ticket System
mad
mad
Posts: 3
Hello together

Is there a good Ticket / Helpdesk system which integrates with RDM?
Or which ticket system are you guys / devolution using?

Best regards
Patrick
7 hours ago
Topic:
Fortinet SSL-VPN new command line parameters?
alphanimal
alphanimal
Posts: 196
I installed the new version of Fortinet SSL-VPN Client, and upon disconnecting the VPN through RDM, I get the following dialog box:



I see in Task Manager that the command executed through RDM was "FortiSSLVPNclient.exe /disconnect" but should be "FortiSSLVPNclient.exe disconnect" I think.

I don't know if this is a change in RDM or the VPN Client (I installed new versions of both on a new machine, on other machines it works fine though)

Thanks!

Daniel
7 hours ago
Topic:
What is Green IT?
Intelliteams
Intelliteams
Posts: 1
The reality is Green IT or IT Sustainability refers to the study and practice of using computers and IT resources in a more efficient and environmentally responsible way. Computers and computing eat up a lot of natural resources, from the raw materials needed to manufacture them, the power used to run them, and the problems of disposing them at end of life.

Web Research | Offline Data Entry | Online Data Entry
edited by Intelliteams on 7/24/2014
8 hours ago
Topic:
Issue after export
MAAT
MAAT
Posts: 1
Hey Guys

I have an issue by reading csv Files in Excel. If I import the csv File in Excel and use comma as delimiter symbol, the Excel file isn't correct.
That means that there are still some entrys written like in csv (example: ,,,,,admin,test,test). In some rows it is working and the comma is used to go in the next cleavage. How can I fix this bug?

Thanks for your help

MAAT
8 hours ago
Topic:
RDM fails to read db (update from 9.2.4 to 9.2.10)
jtuemmer
jtuemmer
Posts: 1
Today I updated RDM from version 9.2.4 to 9.2.10 using the installer provided by Devolutions via the web update method. After applying the update, RDM starts but is unable to read the database ("connections.db").

Please see the attached screenshot.
10 hours ago
Topic:
Remote Desktop Manager 9.5 Beta
JohnDoe
JohnDoe
Posts: 21
Hi RDM Team,

I think I maybe found a bug with sub connections. When the description field is edited by double clicking the description field, a new connection is created when saving the changed description. For details see the attached PSR recording.
This is not happening when the description is edited with the normal edit dialog (Ctrl+E).
I don't know if its relevant, but we use a MySQL Datasource. Let me know if you need some more Input.

Regards
John
11 hours ago
Topic:
Same supplier for different server
nusa
nusa
Posts: 4
OK thank's. In the roadmap, it's in the next release :-)

When?

Nusa
edited by nusa on 7/23/2014
11 hours ago
Topic:
Roboform Import
mad
mad
Posts: 3
Hello david

Ok I will check that. But should the html import still work? When I try it, I got the error above.
I found the same topic from december 2013 and there you had to adapt RDM to a new roboform version.

Could you please check what's the html problem, because this would also be enough for me.

Best regards.
Patrick
13 hours ago
Topic:
Hang on closing RDP session
sdl
sdl
Posts: 16
Hi David,

Sorry for slow response; I'm on holiday at the moment. Not sure what you mean re: "dependent of a third party"?
14 hours ago
Topic:
Same supplier for different server
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
Hi,
This is not supported but it's already on our todo list.
14 hours ago
Topic:
Roboform Import
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
Hi,
We did the html postcard import few years ago but I we never tried to look at the rfp file. Could you verify if it's an Xml and a readable format?
14 hours ago
Topic:
Remote Desktop Manager 9.5 Beta
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
For #1, could you post a print screen since I'm not sure to understand the request.

For #2 this option is in the Refactoring and it's call parent/unparent
14 hours ago
Topic:
https and the security certificate
David Hervieux
David Hervieux
Posts: 9082
Devolutions staff
Hi,
Yes with the version 9.5 Beta, you can use embedded Chrome. It has an option to continue by default.