Support forum for Remote Desktop Manager
8/11/2010 12:38:56 AM
 CLS Posts: 3
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I working as a IT technician and doing a test of the Remote Desktop Manager program.
I have a question about the administrator rights in the program, usually I use a standard user account for my mail and other things. When I run Remote Desktop Manager in my user account it's starts up normaly and I can login into my servers with the administrator accounts, but if I mark a server and then click on "Services" I get a "Acces denied" so I think this happens becuse I running the software in my default user account.
I tryed start the software with "run as administrator" but I only get a message that says something about a service that has not started.
Please help, I really like this software and I have plans to upgrade it to pro version. Is it possible to run the software in my default user account?
I run the program in Windows XP SP3.
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8/11/2010 5:13:15 AM
 David Hervieux Administrator Posts: 3767
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Hi, I'm not sure exactly what is the solution, Can you try in command line this:
Services.msc /Computer=???
replace the ??? by your machine name.
What message do you get?
Usually, you must use the same domain account on both machine, but maybe we can find a workaround.
-- David Hervieux Devolutions inc.

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8/11/2010 6:51:45 AM
 CLS Posts: 3
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Hi, Thanks for your reply.
I have local admin rights on my machine so when I run the command "Services.msc /Computer=CLS-XP" I didn't get any message.
If I have to use my administrator account to have this program to run, then I don't know if I can continue using it.
Hope for a solution.
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8/11/2010 9:02:25 AM
 David Hervieux Administrator Posts: 3767
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Hi, CLS-XP is the remote or the local machine ?
-- David Hervieux Devolutions inc.

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8/11/2010 12:56:51 PM
 CLS Posts: 3
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CLS-XP is the local machine
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8/11/2010 1:07:31 PM
 David Hervieux Administrator Posts: 3767
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Hum, When you click on services, you have selected a remote machine ? Just to be sure, you try to access your local services or the remote one ?
-- David Hervieux Devolutions inc.

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