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Home » Remote Desktop Manager - Help » Running Remote Desktop Manager on a user account

Support forum for Remote Desktop Manager
8/11/2010 12:38:56 AM

CLS
CLS
Posts: 3
I working as a IT technician and doing a test of the Remote Desktop Manager program.

I have a question about the administrator rights in the program, usually I use a standard user account for my mail and other things. When I run Remote Desktop Manager in my user account it's starts up normaly and I can login into my servers with the administrator accounts, but if I mark a server and then click on "Services" I get a "Acces denied" so I think this happens becuse I running the software in my default user account.

I tryed start the software with "run as administrator" but I only get a message that says something about a service that has not started.

Please help, I really like this software and I have plans to upgrade it to pro version. Is it possible to run the software in my default user account?

I run the program in Windows XP SP3.
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8/11/2010 5:13:15 AM

David Hervieux
David Hervieux
Administrator
Posts: 3767
Hi,
I'm not sure exactly what is the solution, Can you try in command line this:

Services.msc /Computer=???

replace the ??? by your machine name.

What message do you get?

Usually, you must use the same domain account on both machine, but maybe we can find a workaround.

--
David Hervieux
Devolutions inc.


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8/11/2010 6:51:45 AM

CLS
CLS
Posts: 3
Hi,
Thanks for your reply.

I have local admin rights on my machine so when I run the command "Services.msc /Computer=CLS-XP" I didn't get any message.

If I have to use my administrator account to have this program to run, then I don't know if I can continue using it.

Hope for a solution.
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8/11/2010 9:02:25 AM

David Hervieux
David Hervieux
Administrator
Posts: 3767
Hi,
CLS-XP is the remote or the local machine ?

--
David Hervieux
Devolutions inc.


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8/11/2010 12:56:51 PM

CLS
CLS
Posts: 3
CLS-XP is the local machine
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8/11/2010 1:07:31 PM

David Hervieux
David Hervieux
Administrator
Posts: 3767
Hum,
When you click on services, you have selected a remote machine ? Just to be sure, you try to access your local services or the remote one ?

--
David Hervieux
Devolutions inc.


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