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Home » Remote Desktop Manager - Help » Citrix Unlock

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11/6/2009 7:15:49 AM

riaad
riaad
Posts: 4
Hi,

We have a few citrix servers, a mix between 2008 and 2003. The problem i'm having is when the machines lock i can't send a cntl alt del.

I there a special way to do this, the same happen when using normal RDP as well
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11/6/2009 4:39:09 PM

UggaBugga
UggaBugga
Posts: 20
Have you tried Ctrl-Alt-End ?

(Ctrl+F1 (ICA Client)


Try checking out this link as well!
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11/26/2009 12:47:05 PM

der_vitti
der_vitti
Posts: 20
Yes, Ctrl+F1 works with my RDM, one of my workmates told me it doesn´t with his ica client, but i havent tested it on his machine, yet.
Perhaps RDM can send Ctrl+F1 automatically when connecting with ICA?
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11/26/2009 4:40:32 PM

dhervieux
dhervieux
Administrator
Posts: 1349
Hi,
It's not always easy to send a key press, because sometime the session is not really ready, but I will take a look at it.

David Hervieux
Devolutions inc.

--
David Hervieux
Devolutions inc.
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1/15/2010 3:42:11 PM

remotron5000
remotron5000
Posts: 16
I'm also having an issue not being able to send ctrl-alt-end. It just does nothing. When I try Ctrl+F1, it just closes that session window. I can log into that Citrix server using the normal Citrix client and it doesn't require that I send a ctrl-alt-end.

Any ideas?
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1/15/2010 4:25:55 PM

dhervieux
dhervieux
Administrator
Posts: 1349
Hi,
Maybe it's your client version, I'm not the best with Citrix, but maybe it's related to the version of the ActiveX, What version do you have ?

David Hervieux
Devolutions inc

--
David Hervieux
Devolutions inc.
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1/15/2010 5:00:59 PM

remotron5000
remotron5000
Posts: 16
I have:
Remote Desktop Manager V 5.6.3.0
Citrix XenApp V. 11.0.0.5357
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1/15/2010 5:44:25 PM

dhervieux
dhervieux
Administrator
Posts: 1349
It seems good to me. Have you tried to set the credential to force the logon ?

David Hervieux
Devolutions inc.

--
David Hervieux
Devolutions inc.
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1/17/2010 2:32:01 AM

remotron5000
remotron5000
Posts: 16
Do you mean within RDM or on the server?
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1/17/2010 10:24:15 AM

dhervieux
dhervieux
Administrator
Posts: 1349
Hi,
Yes directly from RDM, to force the login.

David Hervieux
Devolutions inc.

PS: Unfortunately, I'm more a software developer than an IT guy, if a Citrix expert is monitoring this thread, your help will be welcomed.

--
David Hervieux
Devolutions inc.
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1/17/2010 11:25:09 AM

der_vitti
der_vitti
Posts: 20
Hi,
we still have trouble with RDM ans ICA Sessions, too.
I´ll open an incident ticket to our internal Citrix guys tomorrow, so they can support this problem, too.

Citrix Program Neighbourhood Version 10.2 and below don´t work with RDM (Tested with RDM 5.6.3)
I am running RDM 5.7.0.8 and Citrix Online Plugin Version 11.2 on my Windows 7 64bit Machine.
Launching an config file (.ica File) based ICA Session from RDM in embedded mode the "Welcome to Windows" Window appears, you have to press Ctrl-Alt-Del to logon.
Pressing Ctrl+F1 shows the login screen.
Starting a session with custom Configuration (only Servername entered, no UserName, Passwort or Domain) is the same result.
Starting both sessions in external Mode, the Citrox Server directly shows login screen.
When i enter Username, Domain and password, it is not uses. It´s the same result as decribed above. In embedded an in external mode. no login with this credentials.

What are the parameters server.ini an client.ini for?

David, why do you think the behavior is depends on the Active X Version? (of the client?)



Sebastian
edited by der_vitti on 1/18/2010
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1/18/2010 9:54:15 AM

remotron5000
remotron5000
Posts: 16
I tried looking for an option to force the login, but I couldn't find one. I have my username and domain entered in the saved session. I should mention that I don't have the Enterprise edition.
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1/18/2010 5:22:29 PM

dhervieux
dhervieux
Administrator
Posts: 1349
Hi,

@remotron5000
Can you try to request a trial and see if the login works when the password is specified. Also, if you have another machine and you can download the latest Citrx client, I think it's 11.2

@
I added the setting server.ini and client.ini when I implemented the import from Terminals session

server.ini
;** APPSRV.INI - Application Server Configuration File.
;**
;** This file contains user settings which define application
;** servers and other preferences.

client.ini
;** WFCLIENT.INI - CITRIX ICA Client Configuration File.
;**
;** This file contains initialization information for the
;** Citrix ICA Client program.

Hope this help

--
David Hervieux
Devolutions inc.
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1/19/2010 10:58:50 AM

remotron5000
remotron5000
Posts: 16
I signed up for the trial version and entered my credentials, but it did the same thing. I couldn't upgrade to 11.2 due to company policies, so I'm stuck at 11.0 for now.

When I connect, it says "Checking your credentials…" with a partially filled progress bar and the dialog that asks me to CTRL-ALT-END over the top of it.

The odd thing is that I can RDP to the server without the need to do a CTRL-ALT-END and it all works fine. I would just use RDP, but they want us to connect via Citrix instead.
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1/19/2010 11:21:29 AM

dhervieux
dhervieux
Administrator
Posts: 1349
Hi,
Can you try something for me, include the domain name in your username:

devolutions\dhervieux

I already saw this type of problem with RDP, maybe it's also with Citrix.

David Hervieux
Devolutions inc.

--
David Hervieux
Devolutions inc.
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1/19/2010 11:39:54 AM

remotron5000
remotron5000
Posts: 16
Just tried it. Unfortunately it didn't work. After that, I also tried username@domain.com, but that didn't work either. They both did the same thing. I'm stumped.
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1/19/2010 11:48:03 AM

dhervieux
dhervieux
Administrator
Posts: 1349
I will do a small application to test the connection, this will be allow us to do some test. I will send you an email as soon as it available (by the end of the week).

David Hervieux
Devolutions inc.

--
David Hervieux
Devolutions inc.
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1/19/2010 12:33:06 PM

der_vitti
der_vitti
Posts: 20
remotron5000 wrote:
I couldn't upgrade to 11.2 due to company policies, so I'm stuck at 11.0 for now.

it´s the same with our policies. we have no uptodate xenapp infrastructure, required from 11.2 ICA Client.
11.0 is the last client providing the "Program Neighbourhood" tha let create you your own ICA Connections. It would be great to get RDM working with it.
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1/19/2010 12:45:12 PM

dhervieux
dhervieux
Administrator
Posts: 1349
Hi,
Do you know where I can download this specific version, if somebody can send to me at support@devolutions.net if it's not too big.

David Hervieux
Devolutions inc.

--
David Hervieux
Devolutions inc.
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1/19/2010 12:49:40 PM

der_vitti
der_vitti
Posts: 20
i searched it just yesterday to install it on my home machine, found it at http://www.e-know.net/assets/downloads/ica32pkg.msi
not original citrix link, but it´s hard to get the older versions at official websites...
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