1/20/2012 12:50:19 PM
bti
Posts: 11
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RDM 6.0
RDP 6.1.7601.17514
I have some RDP sessions that work in embedded mode and some that will only work in external mode. These all used to work in embedded mode before I upgraded to version 6. It's weird - I've removed and added the offending sessions back and still does not work. The sessions are connecting to various server 2008 r2 and win 7 systems.
What do I need to look at to fix this.
Thanks.
edited by bti on 1/20/2012
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1/20/2012 12:57:25 PM
bti
Posts: 11
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I've upgraded to beta 6.9 and the problem is still happening.
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1/20/2012 1:03:08 PM
David Hervieux
Administrator
Posts: 4248
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Hi,
Do you mean the the automatically log in or really not connect?
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David Hervieux
Devolutions inc.
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1/20/2012 1:03:42 PM
David Hervieux
Administrator
Posts: 4248
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Hi again,
Could you try to enable the Network Level Authentication for those who don't connect in embedded mode.
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David Hervieux
Devolutions inc.
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1/20/2012 1:05:48 PM
bti
Posts: 11
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When I try to launch the session in embedded, it just shows a white screen in the tab. When I go to the dashboard and launch external, it opens and logs in just fine (I have the password stored in the session).
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1/20/2012 1:29:35 PM
David Hervieux
Administrator
Posts: 4248
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Have you found the Network Level Authentication setting? It's in the Advanced tab page of the RDP setting in the session
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David Hervieux
Devolutions inc.
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1/20/2012 3:24:29 PM
bti
Posts: 11
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It is not a problem with logging in. In external, it works and logs in just fine. When in embedded, it adds the tab at the top and looks like it is doing something, but it just shows a white screen.
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1/20/2012 3:25:25 PM
bti
Posts: 11
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This is what the screen looks like in embedded mode ... never changes ...
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1/23/2012 6:52:17 AM
bti
Posts: 11
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Any ideas?
This happens with a couple of other sessions as well.
edited by bti on 1/23/2012
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1/23/2012 7:40:53 AM
David Hervieux
Administrator
Posts: 4248
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You have never answered about the Network Level Authentication setting?
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David Hervieux
Devolutions inc.
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1/23/2012 7:41:22 AM
bti
Posts: 11
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I changed it and nothing changed
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1/23/2012 7:44:59 AM
David Hervieux
Administrator
Posts: 4248
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Could you verify the application log (Help->View Application Log)?
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David Hervieux
Devolutions inc.
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1/23/2012 7:45:57 AM
bti
Posts: 11
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The log is empty.
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1/23/2012 7:47:32 AM
David Hervieux
Administrator
Posts: 4248
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I have to test for you.
1. Could you try it on another machine?
2. Could you set the debug level to 1 in the application Options (Advanced tab) and recheck the log
Thank you for your help
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David Hervieux
Devolutions inc.
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1/23/2012 7:49:00 AM
bti
Posts: 11
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I will make the changes and send the log ... FYI - a sub contractor introduced me to this product when he came on site. He can connect to everything from his laptop just fine and we have the same version and the same sessions. I actually imported his session list for his items that pertain to my network.
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1/23/2012 7:51:06 AM
bti
Posts: 11
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How can I send you the log?
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1/23/2012 7:51:44 AM
David Hervieux
Administrator
Posts: 4248
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Send it to support at devolutions.net
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David Hervieux
Devolutions inc.
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1/23/2012 7:59:55 AM
bti
Posts: 11
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Sent.
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2/21/2012 8:39:32 AM
mj3
Posts: 4
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was there a solution to this as a friend of mine who i recommended the software to has the same issue?
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2/21/2012 8:43:15 AM
David Hervieux
Administrator
Posts: 4248
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Could you try to install the RDP client 7.0 for XP?
http://support.microsoft.com/kb/969084
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David Hervieux
Devolutions inc.
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