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Posts by David Grandolfo (David Grandolfo)

David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

I forgot to mention that the workaround will be to double the &. Example in your case the name should be "Veeam B&&R".


Best regards,



David Grandolfo

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3 mths SSH issue with "r" key
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello Martin,

What type of data source are you using? Is it a Devolutions Online Database?
Is the authentication prompt is Devolutions login prompt?

Best regards,



David Grandolfo

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3 mths Logging back into RDM and online backups
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280


Good news I had a chat with the engineering department, and we will do a fix for the "&" in the tab group.

In a future version of RDM, you will be able to use "&" and RDM will not take it as a shortcut.

Best regards,



David Grandolfo

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3 mths SSH issue with "r" key
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Thanks, I transferred it to the engineering department.

Best regards,



David Grandolfo

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3 mths Import Data from Password Safe 7
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

Is the second pop-up you see is this screen or it's another Microsoft Office account pop-up?

DPS+loggin

Best regards,



David Grandolfo

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3 mths Login screen - loading animation
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

Is there a way to get a copy of this CSV template.


Please use the secure link below to send us the requested file(s);
https://devolutions.sharefile.com/filedrop


Best regards,



David Grandolfo

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3 mths Import Data from Password Safe 7
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

We are currently investigating the issue; however, with a template of CSV file, it will be easier to see the changes.

Could you provide us an example of the CSV export by Password Safe 7?

Best regards,



David Grandolfo

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3 mths Import Data from Password Safe 7
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

The password field is different from the other field. It's encrypted, and we can't use a variable in. What are you trying to perform, perhaps we could guide you in another way.

Best regards,



David Grandolfo

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4 mths Variables in VPN Password Field
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

Thanks for the test and I'm glad that it's now working fine. Regarding the "&" I couldn't figure that. I will look with the engineering department if it's as design.

Regards,



David Grandolfo

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4 mths SSH issue with "r" key
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

The feature has been added in Devolutions Password Server 2019.1.

For a DPS upgrade, we strongly recommend following the instructions on this online help page: Upgrading Devolutions Password Server

We also offer a free remote session to assist you during the upgrade process of your DPS instance. If you would like to book a session, please let us know.

Best regards,



David Grandolfo

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4 mths Login screen - loading animation
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

We had another customer with a similar issue who created the forum https://forum.devolutions.net/topic30705-unable-to-create-the-citrix-control-the-request-timed-out.aspx

This issue seems to be caused by the 64 bits version of the Citrix plugin. That said, RDM free doesn't include any 32-bit version.

For test purpose, could you download RDM enterprise trial and start Remotedesktopmanager.exe to confirm our assumption.

Best regards,



David Grandolfo

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4 mths Unable to create the Citrix control, the request timed out.
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

Which version of RDM are you using?
If you start RDM as administrator does the issue occurs?

Best regards,



David Grandolfo

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4 mths Problem with OpenVPN connection
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

RDM shortcut are located under Files --> Options --> User Interface --> Keyboard. However, I do not see which shortcut could cause the issue.

I suggest is possible to clicking on Reset Default, restart RDM and test again.

If the issue is still there, which version of RDM and what type of entry are you testing with?

Best regards,



David Grandolfo

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4 mths SSH issue with "r" key
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

Which version of RDM are you working with?
And which type of session are you testing?

Best regards,



David Grandolfo

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4 mths For the script in the SSH terminal, the {DELAY} between two commands never never works...
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

The connection components are related to the session type you start. As an example, I set it to PSM-RDP for an RDP connection.
CyberArk+PSM+Connection

My CyberArk Server configuration looks like this:
CyberArk+PSM+Server
Best regards,



David Grandolfo

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4 mths Cyberark Privileged Access Solution
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

Thanks for this information, I will add the information to the ticket. However, I'm not sure we can improve the legacy mode.
But of course, we will solve the fonts issue on the SSH Shell integration.

Regards,



David Grandolfo

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4 mths Embedded not working with MobaXterm
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello Brett,

Could you send us your DPS logs and look at SQL/Windows Event viewer if you have logs near the crash time.

If you can send us all these logs at ticket@devolutions.net it will help us to find what could cause the issue.

Best regards,



David Grandolfo

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4 mths RDM & DPS website become read-only, requiring and SQL/IIS restart to work again
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

What type of session are you trying to connect using Remote Desktop Manager?

RDM support many different types of session as RDP, SSH and other.

Best regards,



David Grandolfo

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4 mths How can I access my Local Network on Remote Desktop
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

For imformation, I moved the thread in Remote Desktop Manager forum to open a ticket with the proper team.



David Grandolfo

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3 mths Import Data from Password Safe 7
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

Thanks for reporting this, I opened a ticket with the engineering department.

Regards,



David Grandolfo

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3 mths Import Data from Password Safe 7
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

This formatting is an issue, I report it to the engineering department. The workaround is to enable Use legacy terminal under File > Options > Types > Terminal > Advanced.

Best regards,



David Grandolfo

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3 mths Embedded not working with MobaXterm
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

Thank you for using our product, and we are glad that you are a fan of it.

Regarding the behavior, which version of RDM are you running? Our latest release is 2019.1.41.0

Also, could you try the PowerShell entry, the blue one. It's a session type entry.

Powershell

Another trick could also run RDM as admin. If the PowerShell external window is run as admin it could cause an issue when bringing it in RDM.

Best regards,



David Grandolfo

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3 mths Powershell tabbed
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi Michael,

We will update you as soon as we have further detail regarding the issue.

That said, if you are using a Devolutions Online Database, In the data source configuration have you the option Prompt for credentials check?

If so, could you uncheck it for a test?

Best regards,



David Grandolfo

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3 mths RDM Account Login screen keeps popping up during the day
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

Putty is still available in RDM but is deprecated since RDM 14.x. The reason is that the SSH Shell integration of RDM offers few more features as supporting multiple private keys, not only the PPK format.

That said, you could still use it by enabling the Show deprecated Entries in the New entry window. Then you will be able to add the Putty entry.
Putty+deprecated

Best regards,



David Grandolfo

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3 mths Using PuTTy as SSH Shell
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hi,

I probably have good news for you, in the SSH Shell entry under Terminal then Display you can override per session the Colors and Font.
SSH+Shell+terminal

If you prefer doing it globally not per session, the same feature is available under File > Options > Types > Terminal > Colors.

Please let me know if it's the feature you are looking for.

Best regards,



David Grandolfo

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4 mths Embedded not working with MobaXterm
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

After follow up with the QA department, we haven't been able to reproduce the issue. Shortly you will receive an email to schedule a remote session.
If you are available to do a remote session.

Best regards,



David Grandolfo

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4 mths Copy and Paste from local machine to any RDM host does not work - RDM version 2019.1.38.0 64-bit
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

I test with RDM 2019.1.41.0 and the icon change immediately. Could you try to delete the .lyt in %localappdata%\Devolutions\RemoteDesktopManager

Best regards,



David Grandolfo

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4 mths Quick Connect Not Reliable Changing Session Type
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello Marco,

I'm glad that the issue is fixe.

Thanks



David Grandolfo

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4 mths RDP Connection fail
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

Hello,

Which version of RDM are you testing with?
And which version of MobaXterm is installed?

We understand that some customers love MobaXterm features. That said, we improved a lot out SSH Shell integration in RDM 2019 versions.

Which MobaXterm feature you would like to see in RDM SSH Shell?

Best regards,



David Grandolfo

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4 mths Embedded not working with MobaXterm
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1280

We received the video, we are currently investigating.

Best regards,



David Grandolfo

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4 mths Quick Connect Not Reliable Changing Session Type