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Posts by Jean-Francois Dagenais (jfdagenais)

Hello,

Let's start by making your RDM available again. Make sure that RDM is closed and perform the following steps:

  • Navigate to %localappdata%\Devolutions\RemoteDesktopManager
  • Rename your remotedesktopmanager.cfg file into remotedesktopmanager.old
  • Restart RDM
This will create you a new configuration file and RDM should open properly. However, you would need to reconfigure your data source.

That being said, I've tried to reproduce your issue on RDM 2019.2.9.0. I've create a new Google Drive data source, import data in it, delete some sessions and restart RDM.
I was able to open RDM as expected.

Do you have something relevant in Help -> Application Logs?

Best regards,



Jeff Dagenais

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5 hrs RDM doesn't start after adding new Google Drive Datasource

Hello,

I am waiting for the database upgrade on our SQL Azure test database so that I can try to reproduce the issue on my end.
As of now, the workaround would be to go in File -> Options -> General -> Application Start and uncheck the show splash screen option.

Best regards,



Jeff Dagenais

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6 hrs Password prompt behind RdM startup logo

Hello,

Indeed, it's possible to run 2 versions of RDM side-by-side. To do so, you would need to follow the steps in this article
https://help.remotedesktopmanager.com/installation_portableusb.htm

Best regards,



Jeff Dagenais

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7 hrs "ENTER" switches focus out of RDP session, if using multiple vaults

Hello,

What version of RDM are you running?

Could you post a screenshot of the issue?

Best regards,



Jeff Dagenais

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8 hrs 1Password

Hello,

I suspect that you are using your Office365 account to authenticate on your database. Am I correct?

If yes, could you follow the steps in this help article to properly configure your Azure environment to accept this authentication method without using adalsql?
https://help.remotedesktopmanager.com/datasources_advanced_sqlazure_configureappregistration.htm

Best regards,



Jeff Dagenais

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8 hrs Password prompt behind RdM startup logo

Hello,

In a near future, it would be possible via DPS, using the PAM functionality, to generate a temporary password valid for a certain period of time.
However, I cannot provide you an exact date for it's delivery, but you can always follow our release notes
https://server.devolutions.net/release-notes


Best regards,



Jeff Dagenais

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1 day Share credential with less priviliged user within RDM for a limited amount of time

Hello,

Is it possible for you to send us a small video of the behavior?

Best regards,



Jeff Dagenais

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1 day A Useful Tab should open when you click on a Node

Hello,

What version of RDM are you running?

Could you try RDM 2019.2.9.0? You can download it here
https://remotedesktopmanager.com/home/download#Beta

Best regards,



Jeff Dagenais

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2 days "ENTER" switches focus out of RDP session, if using multiple vaults

Hello,

This is very strange.

After the loading process, are you able to enter your password or the RDM logo screen is always present?

Best regards,



Jeff Dagenais

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2 days Password prompt behind RdM startup logo

Hello,

I have been able to reproduce your issue.
A ticket has been opened to our engineering department. The ticket number is RDMW-3822.

Best regards,



Jeff Dagenais

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2 days Application password

Bonjour,

Il y a plusieurs scripts PowerShell disponible sur notre forum dans la section suivante: https://forum.devolutions.net/forum42-remote-desktop-manager--powershell-repository.aspx
Je vous propose de la consulter pour ensuite commencer votre script.

Si vous avez besoin d'aide avec votre script, nous allons avoir besoin de votre script ainsi que l'endroit ou vous avez une erreur ou vous etes bloqué.

Cordialement,



Jeff Dagenais

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5 days Script powershell - Création d'entrées rdm

Hello,

Could you try to close RDN, rename your RemoteDesktopManager.ext file into RemoteDesktopManager.old and restart RDM?
This should create you a new .ext file. I hope that your columns will now stay in place.

Best regards,



Jeff Dagenais

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5 days Navigation pane - adding columns

Hello,

You last post confused me a little bit. As of now, I don't understand what's the issue anymore. Is it that you are not able to launch the VPN? Or close it?
Maybe a small video could help.

Best regards,



Jeff Dagenais

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5 days Support for GCP (Google) Cloud IAP authentication?

Hello,

The configuration of the columns that you add into the Navigation Pane is saved in a file named RemoteDesktopManager.ext.
This file is located in %localappdata%\Devolutions\RemoteDesktopManager.

Do you have read/write access on this folder?

Best regards,



Jeff Dagenais

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5 days Navigation pane - adding columns

Hello,

I just sent you a new trial license via private message.

Best regards,



Jeff Dagenais

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5 days Problem with connection using Wayk Now i RDM Enterprise

Hello,

Your topic has been moved into the feature request section. We will analyze it and get back to you.

Best regards,



Jeff Dagenais

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5 days Filter by tab group

Hello,

As of now, this is not possible, but I opened a ticket to our engineering department to add the column.
The ticket number is RDMW-3812.


Best regards,



Jeff Dagenais

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6 days Scheduled reports export to csv


Hello,

You got it right!

Best regards,



Jeff Dagenais

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6 days functional difference between MSSQL vs MySQL data source?

Hello,

As per the ticket opened to our engineering department, it seems that we have encountered this issue on multiple platforms.
They are working on a fix, but it's not completed yet.

Best regards,



Jeff Dagenais

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6 days Shift key doesn't work over Apple Remote Desktop (Mac OS Catalina)

Hello Hazen,

Back in the day, SQL Server had more advanced features than MySQL and MariaDB. However, since RDM 14.x, our engineering department is working hard to make them equivalent regarding offline mode, checkin/checkout, Documentation and so on. Now, with RDM 2019.x, all features are implemented accross them.

Regarding the online help, I had a chat with our documentation department and we will update it very soon.

Thank you for your feedback.

Best regards,



Jeff Dagenais

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6 days functional difference between MSSQL vs MySQL data source?

Hello,

Is the screenshot that you've sent us is from a Custom VPN Entry that you have created?

If yes, inside your remote session, click on VPN/SSH/Gateway on your left. Then, in the General tab, you will select Connect if unable to ping in the Open dropdown and Session in the Type dropdown. After, go in the Settings tab and select your custom vpn entry.

Best regards,



Jeff Dagenais

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6 days Support for GCP (Google) Cloud IAP authentication?

Hello,

Hope this will fix your issue.

Best regards,



Jeff Dagenais

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6 days Random App Crash often without any error message

Hello,

Could you try to perform a .Net repair + SFC scannow has mentioned in this help article
https://help.remotedesktopmanager.com/troubleshooting_csf.htm

Best regards,



Jeff Dagenais

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7 days Random App Crash often without any error message

Hello,

I would suggest starting by importing only the RemoteDesktopManager.cfg file to begin and see if the issue persist.
This file should contain the configuration that you may need.

Best regards,



Jeff Dagenais

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7 days Crash at Splashscreen Startup

Hello,

This is very strange.

Could you try the steps below to recreate your RDM configuration folder?

  • Make sure that RDM is closed
  • Navigate to %localappdata%\Devolutions
  • Move the RemoteDesktopManager folder on your desktop
  • Restart RDM
A new configuration folder will be created and you should now have access to open RDM properly.

However, you would need to re-enter your license and reconfigure your datasource.

Best regards,



Jeff Dagenais

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7 days Crash at Splashscreen Startup

Hello,

Unfortunately, this log from Event Viewer doesn't help that much because we are not able to see the faulting module.
Is there something else in Event Viewer?

What version of RDM are you running?

Are you operating RDM on Windows 10 1903?

Best regards,



Jeff Dagenais

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7 days Random App Crash often without any error message

Hello,

We use third party application to launch Firefox or Chrome sessions in embedded mode and we have made a lot of enhancements recently, this is why we asked to test the latest version.
On the other hand, launching the session in external mode with DWL to fetch the credentials is a really good method to open your websites.

Best regards,



Jeff Dagenais

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9 days Web Browser session not working

Hello,

A database upgrade is involved so I would not recommend performing a database upgrade.

However, you can install RDM 2019.2.8.0 as a portable version and test your web entries inside a SQLite datasource.
https://help.remotedesktopmanager.com/installation_portableusb.htm

Best regards,



Jeff Dagenais

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9 days Web Browser session not working

Hello,

The faulting module is not something directly used by RDM. On my end, it's the first time that I see an error with jscript.dll.


Are you able to establish the connection in external mode using mstsc.exe?


Best regards,



Jeff Dagenais

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9 days Crash app with code jscript.dll 0xc0000005

Hello,

What version of RDM are you running?

What the configuration looks like under the Connection tab of your RDP session?

Best regards,



Jeff Dagenais

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9 days RD Gateway Server Credentials