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Posts by toby (toby)

toby
toby
Posts: 11

Any update on this please smile

8 mths Atlassian Integration
toby
toby
Posts: 11

Entry --> Information --> Other
This has custom field CustomerID, and Date handed over to support.
I want to add in a Customer field, Date Handed over to support. I want JIRA to search our Database by CustomerID and retrieve the Date Handed over to support. If this is possible great.

8 mths Devolutions and JIRA inregrations
toby
toby
Posts: 11

Hello,
Is it possible to prompt a user before logging onto a server the Helpdesk Call number and then to record this call number in the Log Comments?

8 mths Macro to record Helpdesk number and record in Log Comment
toby
toby
Posts: 11

Currently we have setup with our version of Devolutions the following folder structure
Country Folder --> Customers --> Folders A - Z --> Customer Folder
Example

AUS --> Customers --> A --> Apple Computers
AUS --> Customers --> B --> Bright Computers

Where Apple Customers and Bright Computers are our clients.

I Would like the role Service Desk to be able to Edit the entire folder structure.
I would also like role External Consultant to be able to view certain customer folders.

How do I accomplish this?

8 mths Using Roles and Security on Folders
toby
toby
Posts: 11

Our customer information is stored in hubSpot. HubSpot is being used by our company as marketing and sales tool. We in our Service Desk do not want to use HubSpot for any other purpose than to bring in the customer name into JIRA. All operational customer information relevant to the Service Desk we want to store in a place we used for our day to day work. We use JIRA and Devolutions. We would like to store certain customer information within devolutions and bring this into JIRA when a customer is selected.
For example storing information for customers like dates. When was the customer handed over to support etc. When this customer is selected, we want this date to be shown in JIRA.

8 mths Devolutions and JIRA inregrations
toby
toby
Posts: 11

Hello,
Are there plans to integrate these two great products?
We would like to store our customer into in Devolutions and feed this into JIRA.

8 mths Devolutions and JIRA inregrations
toby
toby
Posts: 11

No, thank you above the response here has fixed my issue.

9 mths I have installed Remote Desktop Manager Agent but Jump not working
toby
toby
Posts: 11

I have followed the video https://www.youtube.com/watch?v=AfpCDZGphA8&t=37s
I have only installed The Remote Deaktop Manager agent on the clients 'Jump Host'
When I try to access the server , nothing happens. The Jump Host opens but that is about it.
Here is the Log

[11/9/2018 10:29:03 AM] RDP session closing
[11/9/2018 10:29:22 AM] RDP session started
[11/9/2018 10:29:22 AM] RDMJump: 485914880
[11/9/2018 10:29:22 AM] Buffer (Header) : 0x4100410045004100410041003d003d00
[11/9/2018 10:29:22 AM] Buffer (Header) (raw): 00010000
[11/9/2018 10:29:22 AM] Buffer (Header) (value): 512
[11/9/2018 10:29:22 AM] Buffer (base64): iRW5Xsz55EMB4q4GVxkg3V/CU7Ge5B0QZZ6KR2bisShYMt35GWS3XpJBwIy/YPz9+nLM8NRjnEJnT3Ttbl5IpXKrvBWTuvJrgm8rWshJ+zobxL8XCRlzJ57N4CMmDD1rAqm/DdUaY6gxkOXAm4CZRVQFxRfcgYfQl4SrfwQF+qUDoTgNgq4L8Y8Xvgy1JUbuZixnX4B9pqo0HU9tOquXRhwZI3U2kkq1Fx0HH+JdXVjxmbOmgV8pTiMKi0ZQemTD
[11/9/2018 10:29:22 AM] Buffer (raw): 8915b95eccf9e44301e2ae06571920dd5fc253b19ee41d10659e8a4766e2b1285832ddf91964b75e9241c08cbf60fcfdfa72ccf0d4639c42674f74ed6e5e48a572abbc1593baf26b826f2b5ac849fb3a1bc4bf17091973279ecde023260c3d6b02a9bf0dd51a63a83190e5c09b8099455405c517dc8187d09784ab7f0405faa503a1380d82ae0bf18f17be0cb52546ee662c675f807da6aa341d4f6d3aab97461c19237536924ab5171d071fe25d5d58f199b3a6815f294e230a8b46507a64c3
[11/9/2018 10:29:22 AM] Buffer (value): <?xml version="1.0"?>
<JumpMessage>
<JumpID>29cda599-bc4c-40f5-b857-f037e0fe9511</JumpID>
<Serial>21C1V-KNDXA-RG0TC-29IJQ-DC084</Serial>
<Type>Acknowledge</Type>
</JumpMessage>
[11/9/2018 10:29:22 AM] RDMJump: Received Acknowledge [29cda599-bc4c-40f5-b857-f037e0fe9511]
[11/9/2018 10:29:22 AM] BeginRead(1600)
[11/9/2018 10:29:22 AM] Buffer (Header) : 0x3700420045004100410041003d003d00
[11/9/2018 10:29:22 AM] Buffer (Header) (raw): ec110000
[11/9/2018 10:29:22 AM] Buffer (Header) (value): 9176
[11/9/2018 10:29:22 AM] Buffer (base64): 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
[11/9/2018 10:29:22 AM] Buffer (raw): 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
[11/9/2018 10:29:22 AM] Buffer (value): <?xml version="1.0"?>
<JumpMessage>
<ConnectionID>ae6e5d55-d9e2-4495-a499-abc0499fec4a</ConnectionID>
<Data>PD94bWwgdmVyc2lvbj0iMS4wIj8+DQo8QXJyYXlPZkNvbm5lY3Rpb24+DQogIDxDb25uZWN0aW9uPg0KICAgIDxKdW1wQ29tbWFuZD4NCiAgICAgIDxEYXRhU291cmNlSUQ+N2Y2NTc2NTEtYjI5YS00YzIwLWI1MzQtZmFlMWRiMGJlNmRkPC9EYXRhU291cmNlSUQ+DQogICAgICA8SUQ+NzUwZmUxYWMtMjhhZi00MWEwLWE2NTItOWQ4MzkwYjI5M2RkPC9JRD4NCiAgICAgIDxMb2NhbERhdGVUaW1lVXRjPjIwMTgtMTEtMDhUMjM6Mjk6MDYuNjI0NjMwMVo8L0xvY2FsRGF0ZVRpbWVVdGM+DQogICAgICA8UGFyZW50Q29ubmVjdGlvbj4NCiAgICAgICAgPE1ldGFJbmZvcm1hdGlvbj4NCiAgICAgICAgICA8SXNKdW1wSG9zdD50cnVlPC9Jc0p1bXBIb3N0Pg0KICAgICAgICA8L01ldGFJbmZvcm1hdGlvbj4NCiAgICAgICAgPFJEUD4NCiAgICAgICAgICA8S2V5Ym9hcmRMYXlvdXRUZXh0PkRlZmF1bHQ8L0tleWJvYXJkTGF5b3V0VGV4dD4NCiAgICAgICAgICA8TmV0d29ya0xldmVsQXV0aGVudGljYXRpb24+dHJ1ZTwvTmV0d29ya0xldmVsQXV0aGVudGljYXRpb24+DQogICAgICAgIDwvUkRQPg0KICAgICAgICA8VlBOPg0KICAgICAgICAgIDxBcHBsaWNhdGlvbj5HYXRld2F5PC9BcHBsaWNhdGlvbj4NCiAgICAgICAgICA8RXhpc3RpbmdHYXRld2F5SUQ+ZThmYTQyY2QtZGU5Ni00ZTMyLTkyZjAtZDQ4YjViZGMwNmJhPC9FeGlzdGluZ0dhdGV3YXlJRD4NCiAgICAgICAgICA8TW9kZT5Qcm9tcHRQaW5nSG9zdDwvTW9kZT4NCiAgICAgICAgICA8VlBOR3JvdXBOYW1lPkJvd2VuczwvVlBOR3JvdXBOYW1lPg0KICAgICAgICA8L1ZQTj4NCiAgICAgICAgPENvbm5lY3Rpb25UeXBlPlJEUENvbmZpZ3VyZWQ8L0Nvbm5lY3Rpb25UeXBlPg0KICAgICAgICA8Q3JlYXRlZEJ5PkNPUlBcdG9ieS50ZXJ1cGU8L0NyZWF0ZWRCeT4NCiAgICAgICAgPENyZWF0aW9uRGF0ZVRpbWU+MjAxOC0xMS0wOFQyMTo0ODozNTwvQ3JlYXRpb25EYXRlVGltZT4NCiAgICAgICAgPENyZWRlbnRpYWxDb25uZWN0aW9uSUQ+MTMxMENGODItNkZBQi00QjdBLTlFRUEtM0UyRTQ1MUNBMkNGPC9DcmVkZW50aWFsQ29ubmVjdGlvbklEPg0KICAgICAgICA8R3JvdXA+QVVTIEN1c3RvbWVyc1xCb3dlbnM8L0dyb3VwPg0KICAgICAgICA8SUQ+YWVkNTAyMmQtZGVlMy00N2Y4LWJhNTEtZGE4M2I4NTkzMWJhPC9JRD4NCiAgICAgICAgPE5hbWU+VGVybWluYWwgU2VydmVyPC9OYW1lPg0KICAgICAgICA8T3BlbkVtYmVkZGVkPnRydWU8L09wZW5FbWJlZGRlZD4NCiAgICAgICAgPFN0YW1wPmY4ZTZhNTY5LWM1N2MtNDJiOC1iYTMxLTAyZTg1MzJjMzI1YTwvU3RhbXA+DQogICAgICAgIDxVcGRhdGVEYXRlVGltZT4yMDE4LTExLTA4VDIyOjEyOjA3PC9VcGRhdGVEYXRlVGltZT4NCiAgICAgICAgPFVybD5yZW1vdGUuYm93ZW5zLmNvbS5hdTwvVXJsPg0KICAgICAgICA8VXNlc1NlcmlhbFBvcnRzPmZhbHNlPC9Vc2VzU2VyaWFsUG9ydHM+DQogICAgICA8L1BhcmVudENvbm5lY3Rpb24+DQogICAgPC9KdW1wQ29tbWFuZD4NCiAgICA8UkRQPg0KICAgICAgPERvbWFpbj5ib3duZXQ8L0RvbWFpbj4NCiAgICAgIDxLZXlib2FyZExheW91dFRleHQ+RGVmYXVsdDwvS2V5Ym9hcmRMYXlvdXRUZXh0Pg0KICAgICAgPE5ldHdvcmtMZXZlbEF1dGhlbnRpY2F0aW9uPnRydWU8L05ldHdvcmtMZXZlbEF1dGhlbnRpY2F0aW9uPg0KICAgICAgPFNhZmVQYXNzd29yZD5PMjg1YUt6YlpzQmplcVZRTGNsd0lnPT08L1NhZmVQYXNzd29yZD4NCiAgICAgIDxVc2VyTmFtZT5waG9jYXM8L1VzZXJOYW1lPg0KICAgIDwvUkRQPg0KICAgIDxDb25uZWN0aW9uVHlwZT5SRFBDb25maWd1cmVkPC9Db25uZWN0aW9uVHlwZT4NCiAgICA8Q3JlYXRlZEJ5PkNPUlBcdG9ieS50ZXJ1cGU8L0NyZWF0ZWRCeT4NCiAgICA8Q3JlYXRpb25EYXRlVGltZT4yMDE4LTExLTA4VDIyOjE2OjE5PC9DcmVhdGlvbkRhdGVUaW1lPg0KICAgIDxHcm91cD5BVVMgQ3VzdG9tZXJzXEJvd2VuczwvR3JvdXA+DQogICAgPElEPmFlNmU1ZDU1LWQ5ZTItNDQ5NS1hNDk5LWFiYzA0OTlmZWM0YTwvSUQ+DQogICAgPE5hbWU+UGhvY2FzIFdlYiBTaXRlIEhvc3Q8L05hbWU+DQogICAgPFN0YW1wPmIzNWQyMDgzLTlkNGQtNGMzZC05YmJiLTJhZGNhYWYwZDQ4MTwvU3RhbXA+DQogICAgPFVwZGF0ZURhdGVUaW1lPjIwMTgtMTEtMDhUMjM6Mjg6NTA8L1VwZGF0ZURhdGVUaW1lPg0KICAgIDxVcmw+djEwLXBob2NhczwvVXJsPg0KICAgIDxVc2VzU2VyaWFsUG9ydHM+ZmFsc2U8L1VzZXNTZXJpYWxQb3J0cz4NCiAgICA8RG9tYWluPmJvd25ldDwvRG9tYWluPg0KICAgIDxVc2VyTmFtZT5waG9jYXM8L1VzZXJOYW1lPg0KICA8L0Nvbm5lY3Rpb24+DQo8L0FycmF5T2ZDb25uZWN0aW9uPg==</Data>
<JumpID>750fe1ac-28af-41a0-a652-9d8390b293dd</JumpID>
<MessageExpiresUtc>2018-11-08T23:29:22.0975036Z</MessageExpiresUtc>
</JumpMessage>
[11/9/2018 10:29:22 AM] FileName:
Arguments:
WorkingDirectory:
UseShellExecute: True
Verb:

[11/9/2018 10:29:22 AM] Cannot start process because a file name has not been provided.
[11/9/2018 10:29:22 AM] at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at Devolutions.RemoteDesktopManager.Managers.VirtualChannelManager.<>c__DisplayClasse.<ProcessMessageShared>b__6()
[11/9/2018 10:29:22 AM] RDMJump: Received Session [750fe1ac-28af-41a0-a652-9d8390b293dd]
[11/9/2018 10:29:22 AM] BeginRead(1600)
[11/9/2018 10:29:22 AM] File Type RDMJ: False
RDM Path:
File: C:\Users\phocas\AppData\Local\Temp\22\01e786a1-32a9-47c0-9055-02b0d71e348a.rdmj

9 mths I have installed Remote Desktop Manager Agent but Jump not working
toby
toby
Posts: 11

Thank you. Seems like I have mis-interpreted and was hoping the addon Manager would install the VPN client for you. Its very unclear what in fact the option to Reinstall Add-on does. Very confusing and I doubt I am the only one that thinks that installing the Client Add-on does int fact 'install' the Client software.
Half the issue we face is going to the VPN company website and having to navigate to the area where we need to download the Client VPN from. This would have been great if this is fact what the Add-on manager performed. Thank you for your assistance.

9 mths VPN Addon not installing VPN software?
toby
toby
Posts: 11

Thanks, the problem is there is no installation folder because it did not install anything. Its says it does and I go looking on my PC and nothing is installed. This is using the Add-on Manager. I have to manual install and it works.

9 mths VPN Addon not installing VPN software?
toby
toby
Posts: 11

Was trying to setup OpenVPN connection.
Clicked AddOn Manager. Selected OpenVPN and selected Install.
Get message. An Add-on has been installed automatically and the application need to restart to apply Changes.
Application restarts.
I setup a new VPN connection with the OpenVPN.
When I click on open Session I get the window prompting for the installation path.

When I do a manual install of openVPN it works as expected.
If I have to do a manual install everytime then what is the purpose of the Add-on Manager for VPNs?

9 mths VPN Addon not installing VPN software?