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Posts by Gabriel Degrandpré (gdegrandpre)


Hello,

We have a few methods to rectify this red X.

First, try going to the Window tab and click Reset Layout
Usually, this fixes Red X issues.

If that doesn’t work, you can try to close RDM, then navigate to %localappdata% -> Devolutions -> RemoteDesktopManager and delete every file with the .lyt extension.

If neither of these methods work, let us know and we will see what else could be done to solve this.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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10 days Tree View on Navigation panel not working

Hello,

I can't seem to replicate the issue at the moment. The smart reconnect works as expected with the "Default", "Current work area size" and "Current Screen Size" options. In order to give me a better idea of what we are working with, I have a few questions.

  • Does the issue occur with all your RDP sessions or only on certain ones?
  • Does reconnecting manually by right-clicking the session's tab and selecting Reconnect resize the window properly?
  • If you only have one session instead of two side by side, does the same issue occur?

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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29 days RDP Sessions not resizing (2019.2.6.0)

Hello,

The engineering department would like to know if you had recently applied any change to your setup shortly before encountering this issue, like upgrading RDM to a more recent version or getting a new Windows update.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths Unable to Connect to Data Source

Hello,

If your backup file is in the .rdm format, you should be able to recover it simply by importing it back in RDM, using File -> Import -> Import (.rdm, .pvm, .xml)

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths All Entries Dissapeared

Hello,

As I mentioned in our chat earlier, I have opened a ticket regarding the issue you are experiencing. The ticket number is RDMW-3630.

We will contact you back as soon as we have more information on this matter or if we need to ask you additional questions.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths Unable to Connect to Data Source

Hello,

Thank you for the clarification! I understand the situation now. I'm sorry I was a bit slow on the uptake.


Unfortunately, I don't believe the Quick Connect would be able to keep in memory a password used with it. You will need to create an actual TeamViewer entry if you need to save the ID and password for future use.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths TeamViewer QuickConnection

Hello,

I have to be honest, I'm not certain I understand the situation anymore.

Could you please explain to me again what you are trying to do, and what your issue is?

Also, do you always use the Quick Connect to access same computer?

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths TeamViewer QuickConnection

Hello,

Normally, checking "Ask for password" in your TeamViewer entry template should allow you to enter your password before each connection. Would that be what you are looking for?

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths TeamViewer QuickConnection

Hello,

The beta for RDM 2019.2 is planned to come out by the end of the week.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths RDM 2019.2 Beta ETA.

Hello,

In order to give me a better idea of what we are working with, I have a few questions for you first

  • What version of RDM do you use?
  • What type of data source do you use?
  • Do you get any error messages when launching your TeamViewer quick connection?

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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2 mths TeamViewer QuickConnection

Hello,

Thank you for reporting this behavior. I have opened a ticket to engineering regarding this issue.

We will let you know when new development is made on this ticket.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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3 mths Web login password generator does not use selected options on first generated password

Hello,

This setting can be set in your entry's properties. You will want to change the Display setting to "Embedded (tabbed)" to get your website to open inside of RDM.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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3 mths Website is opening in browser not in RDM


Hello,


There are a few things that can be done to get rid of the red X.


The first would be to go to the Window tab and click Reset Layout. In most cases, that resolves red X issues.


If that doesn’t work, you can try to close RDM, then navigate to %localappdata% -> Devolutions -> RemoteDesktopManager and delete every file with the .lyt extension located there.


If neither of those methods does the trick, you will have to move the RemoteDesktopManager folder from localappdata to your desktop, then uninstall RDM, reboot your computer, reinstall RDM and move the RemoteDesktopManager folder back in its original place. Once you reopen RDM, the red X should be gone.


Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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3 mths Red Cross in private vault after Windows 10 version 1903 upgrade

Hello,

I have unfortunately not been able to replicate the issue yet. I might need some additional information in order to successfully replicate.

  • What version of RDM do you use?
  • What type of data source do you use?

Also, if you could send us a video recording of the issue, it might help me see what I'm doing wrong when attempting to replicate. To send us the video, please follow the information provided in the help topic below :
https://help.remotedesktopmanager.com/howto_sharefile.htm

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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3 mths Unhandled exception when canceling credential prompt

Bonjour,

Je vais avoir besoin de vous poser quelques questions pour me donner une meilleure idée de votre configuration.

1. Quelle version de RDM utilisez-vous?
2. Quel type de data source utilisez-vous?
3. Est-ce que vous lancez votre session RDP en mode Embedded ou External?
4. Avez-vous le même problème si vous accédez à cette session depuis mstsc?
5. Est-ce que se problème est présent sur plusieurs ordinateurs distants, ou seulement sur celui-ci?


Merci à l'avance pour vos réponses.

Cordialement,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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3 mths Impossible de faire un copier /coller

Hello,
I have created the ticket LN-740 for this improvement request.
We will let you know when development is made on this request.
Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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4 mths Launcher: Launcher session expired

Hello,

I have created the ticket LN-739 for this improvement request.

We will let you know when development is made on this request.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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4 mths Launcher: When keeping host emtpy in entrym launcher gives "unknow exception"

Hello,

Did you have the opportunity to try the steps that David described previously?

We suspect going to File -> Devolutions Account to disable the "Automatically sign-in at startup" option will stop the Devolutions Online Login prompts from appearing.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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4 mths several problems with latest 2019.1.27.0

Hello,

Thank you for reporting this issue, Min! I have opened the ticket RDMW-2949 to our engineering department.

We'll let you know once we have more information about this behavior.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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5 mths 2019.1.27.0 lost focus in Duplicate Entries Report

Hello,


I have a few questions for you in order to give me a better idea of your what your environment looks like.

  • What version of RDM do you use?
  • What version of DWL do you use?
  • What type of data source do you use?
  • Do you use a custom port?
  • Is RDM open while you are attempting to use the extension with it?

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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5 mths Browser plugin error

Hello,

Thank you for reporting this behavior.

I have opened a ticket with our engineering department. We will let you know as more information about this behavior is found.

For your information, the ticket number is RDMW-2836.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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5 mths error reconnect RDP from another vault

Hello,

Please go to File --> Options --> Types --> Web and check the option Disable RunDll32.exe usage.

That should remedy your issue with the embedded Chrome browser.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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6 mths Embedded Chrome browser sessions are no longer working in RDM after Windows 10 upgrade

Hello,

I've reproduced the issue and opened a ticket to the engineering department.
For your information, the ticket number is RDMW-2678.

Thank you for reporting it!

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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6 mths 2019.1.18.0 filter loose focus after filtering

Hello,

Under File -> Options -> Advanced, checking the Use manual activate tab option usually helps with that type of issue.

Let us know if it helps or not!

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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6 mths Unwanted RDP tab switching

Hello,

I did some tests and I can confirm that the proxy issue was resolved in the latest beta, RDM 2019.1.14.0

I don't have the proper environment to test the fingerprint currently, but I would invite you to give it a try yourself.

If you are interested in trying out the beta, you can download its installer using the following link :
https://remotedesktopmanager.com/home/thankyou/rdmsetupbeta

If you plan on trying out the beta, I would invite you to back up your data before upgrading. Though it's unlikely that anything will go wrong, it's always better to be safe.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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6 mths sFTP Session Bugs

Hello Min,

Thank you for reporting the bug. I've reproduced it and opened a ticket to our engineering department.

We'll get back in tough with you when more development is made on the issue.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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6 mths HTML Editor bug

Hello,

You will be able to find these settings in %localappdata% -> Devolutions -> RemoteDesktopManager (Or RemoteDesktopManagerFree depending on the edition you use). You will simply need to copy and paste the RemoteDesktopManager folder at the same location on your new machine.

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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7 mths Migrate Remote Desktop Manager Settings

Hello,

Unfortunately, according to my tests, you will not be able to auto-fill your credentials on this page using an Embedded browser session, because the sign in process is in two steps.

You should be able to connect on the site in External mode, using out DWL browser extension to fill the credentials.

If you'd like more information about DWL, here is our online help section about it : https://helpserver.devolutions.net/devolutionsweblogin.htm (Since we just released a new version of DWL the screenshots might be a bit outdated, but the information should still be relevant)

Best regards,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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7 mths Credential Type - IAM Credentials for AWS

Bonjour,
J'ai reproduit votre problème. Un billet a été ouvert pour notre équipe de développement.
Je vous tiendrai au courant dès qu’il y aura du nouveau à ce sujet.
Cordialement,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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7 mths saisi du symbole | pipe dans une connexion SSH

Bonjour,

Avez-vous déjà été capable d'envoyer le symbole dans une session SSH auparavant?

Quel clavier utilisez-vous présentement et quelle combinaison de touches utilisez-vous en dehors de RDM pour saisir le caractère | ?

Cordialement,



Gabriel Degrandpré

OFFICE CLOSURE!
Although our various support queues will be monitored for emergencies, Devolutions' offices will be closed on September 2nd 2019.

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7 mths saisi du symbole | pipe dans une connexion SSH