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Posts by Marcel G (Marcel G)

Marcel G
Marcel G
Posts: 36

At our environment this fix is ok, RDM Logo is disappearing and Login form is focussed in/to front.

Thnx.

20 days Password prompt behind RdM startup logo
Marcel G
Marcel G
Posts: 36

Clearly so, or more information is needed?

Regards, Marcel

27 days Contacts map for Multi use
Marcel G
Marcel G
Posts: 36

Hi,

Behavior which we observe is actually the same, only the lucky thing is that there is enough space to enter the password. RDM Logo screen remains in front from the login form, see attached screenshot. (O365 Login)

Regards, Marcel

29 days Password prompt behind RdM startup logo
Marcel G
Marcel G
Posts: 36

Hi David,

See attached sceenshot where I tried to 'display' my request..

Request is actually that we have a central folder (Contacts, last folder) from where we can link/display a contact from this central folder among the other avaliable folders (Custom 1, Custom 2, ect)

Regards, Marcel

29 days Contacts map for Multi use
Marcel G
Marcel G
Posts: 36

Hi,


We use many customers, all with their own Map and sub-maps. One of those sub-maps concerns the contacts of that customer but also contains the (our) internal contacts for that customer, for example a Service Delivery Manager.
Our Service Delivery Managers have multiple customers in their daily work and they therefore must be created for multiple customers in a Contact folder. Is it possible to get in multi customers maps a contact that is linked/shared from, for example, a central stand alone map (let's call it the Service Delivery Managers Map with all the avaliable Managers contact details). This way you have to create just one time such a contact and when changing someting in the properties from one of them, a phone number, you only have to adjust it once.

f it is not entirely clear what I mean by this feel free to ask :-)

Regards, Marcel

30 days Contacts map for Multi use
Marcel G
Marcel G
Posts: 36

Hello Hubert,

That's exactly the 'thing' needed :-) thnx!

Regards, Marcel


2 mths Closing RDM message
Marcel G
Marcel G
Posts: 36

Thn for the feedback Hubert, as soon as it is avaliable I will check and inform you about this.

Regards, Marcel

2 mths Closing RDM message
Marcel G
Marcel G
Posts: 36

Hi Stefane,

Spoke todat a number of colleagues who previously reported problems and those I spoke indicate that things are going a lot faster :-) Also I performed many different functionalities and for now also a 'smiley'.
To get a good picture I 'll ask all the users for feedback next week as they've worked with it for more days. I will inform you about this.

Regarding the 'Index Maintenance' I already did run that a number of times before but that really gave minimal improvement compared to the index adjustment we made. We also several times deleted the Queryplans (freeproccache) but also minimal approvements.

Thanks for the support and I'll send as soon as possible the results/feedback.

Have a nice weekend!

Marcel

2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Hi Stefane,

Database Schema sended :-)
New index created and Index Maintenance done.

First impression after several times starting and using random functions:

Switching vault to private fault --> extremely faster as before
Check In and Check -Out --> Work perfectly, this has to be workable for the users
Overall performance quick look --> No complaints

I'll do everything again tomorrow during work-hours and inform you about this.

Regards, Marcel

2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36


Hi Stefane,

For your information (I'll send you the output private) a query I started on our RDM DB:
Maybe you can get more information for some performance problems.


-- GET EXPENSIVE QUERIES [MGO]
SELECT TOP 25 SUBSTRING(qt.TEXT, (qs.statement_start_offset/2)+1,
((CASE qs.statement_end_offset
WHEN -1 THEN DATALENGTH(qt.TEXT)
ELSE qs.statement_end_offset
END - qs.statement_start_offset)/2)+1),
qs.execution_count,
qs.total_logical_reads, qs.last_logical_reads,
qs.total_logical_writes, qs.last_logical_writes,
qs.total_worker_time,
qs.last_worker_time,
qs.total_elapsed_time/1000000 total_elapsed_time_in_S,
qs.last_elapsed_time/1000000 last_elapsed_time_in_S,
qs.last_execution_time,
qp.query_plan
FROM sys.dm_exec_query_stats qs
CROSS APPLY sys.dm_exec_sql_text(qs.sql_handle) qt
CROSS APPLY sys.dm_exec_query_plan(qs.plan_handle) qp
-- ORDER BY qs.total_logical_reads DESC -- logical reads
-- ORDER BY qs.total_logical_writes DESC -- logical writes
ORDER BY qs.total_worker_time DESC -- CPU time


Regards, Marcel

2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36


Hi Stefane,


As there were general complaints with the use of RDM here I sent all users a questionnaire internally in which they could indicate performance problems.
Here I also asked to indicate where, home, customer, work and with or without VPN ect.

As soon as I have completed this overview I will first check with the user(s) whether this problem is indeed present, and will bundle it and then give feedback to you. So far I have received a feedback from about half of all users where 30% indicating that starting RDM takes a long time, checking in-out and switching from vaults. I will keep you informed about this.

Regards, Marcel

2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Hi Stefane,

Nice feature :-).
I'll send you the output from the script in a private message and as already told, my personal size is big..
For now you can close this post.

I'll first carry out further internal research for the users that experience problems with RDM. This concerns a little part of all users and first I want to see if this has other causes.

Thnx for your answers and help.

Regards, Marcel

2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Tnx for the input/responce Stefane :-)

I'll run this script tomorrow (Time here GMT A'dam) and in any case I can state that under my account many Private 'things' will certainly be present, given my RDM history and using it :-) .Internally we also referred ofcourse to the private vault to all of our users with which we also want to prevent local Password Storage.

Let you know!

Regards, Marcel


2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Hello Hubert,

A short question, considering that we're also looking internally what can cause this. Are there specific ports RDM necessarily needs?
This because we see a clear difference if we connect directly (from my home address) to the azure SQL database or if we connect trought the company VPN.

Regards, Marcel

2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Hi Hubert,

Unfortunately I notice a performance problem when checking OUT en Checking IN a credential. RDM is frozen for a few seconds.
See that this querie takes a long time:


--> select a.*, s.*, p.*, p.ID as 'UserProfile.ID'
from dbo.UserAccount a
inner join dbo.UserSecurity s on a.ID = s.ID
left outer join dbo.UserProfile p on p.UserID = a.ID
where s.UserType = 0
and (upper(s.Name) = upper(@Name) or upper(s.Name) = upper(@Alias));

I send you the logfiles to your emailaddress.
Happens in all versions btw..

Regards, Marcel

2 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Hi Hubert,

Just installed release 2019.2.6.0 and this version is working great and even beyond expectations. Very fast in the functionality which in the indicated versions before gave significant problems. Super!

In any case, if needed I can send you the profiler logs from here with the version 2019.2.5.0, I'll generate them if I see time for this.
(With this new version I don't see the message(s) "Tread was being aborted" in the Application Log)

Regards, and thanks for this new release ;-)

Marcel

3 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Hello Hubert,

Thnx for your reply and I will ensure that these files become avaliable as quickly as possible for you.
At the moment I can't switch to the 2019.2.5 release given the work I'm currently working on. And naturally want to work 'quickly' with RDM :-)

I certainly try to give feedback this week.

Regards, Marcel

3 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36


After doing some tests with different releases to investigate significantly lower performance, I note that the releases after release 2019.1.41 all have that performance prob. Going back to 2019.1.41.0 it was 'as usual'.

When selecting for example a credential-session the Dashboard-pane needs a few to many seconds before the data/information from that session is available and visible in the dashboard. During that time RDM does not respond and the Dashboard section is 'black'.
Found here in release 2019.2.3.0 and 2019.2.5.0 and after reinstalling release 2019.1.41.0 this was workable again. (Just to be sure, I went to release 2019.2.5 again and the problem was present again)

64 bit, MFA Azure SQL dtatabse, around 8000 sessions in maps.

Do more users have this behavior and is this known and reproducible for you?

3 mths Performance release 2019.2.x
Marcel G
Marcel G
Posts: 36

Hi David,

Is there any update regarding this request?

Regards, Marcel

3 mths Closing RDM message
Marcel G
Marcel G
Posts: 36

Hi David,

Is this an option that may be included in RDM ?

Regards,

Marcel

5 mths Closing RDM message
Marcel G
Marcel G
Posts: 36

Hello David,

Indeed.. In RDM we have various accounts with password entries that are used for sessions that are not avaliable in RDM (example AEM-Datto external Remote session where now these entries have to be Copy - Past for login) These entries have set the Check-out mode 'manual' so they can be used just for one user at a time (what is the intention) As soon as a user has finished his work, he will Check-In this entrie making it avaliable again for other users. In practise we see that this is sometimes forgotten and with a popup when closing RDM it would at least make the user aware that he has still Checked-Out entries.

Hope I've made it a bit clear with this, but should you have any questions please ask :-)
Regards,

Marcel


5 mths Closing RDM message
Marcel G
Marcel G
Posts: 36


When closing RDM there is the option and message to show if there are open sessions and with that users get the message, 'You have one or ore sessions opened, do you want to close the application' ..
Is it possible to show/indicate also that sessions/credentials currently are Checked-Out by the user?

Regards, Marcel

5 mths Closing RDM message
Marcel G
Marcel G
Posts: 36

Hi David,

For the scenario that I am referring to, it is actually a standard user who has in basic access to various folders in RDM and then for a given time, one or more folders/sessions need to be avaliable for him also (activated with a timebased -role).
A time restriction option as you suggested per user would certainly, to me anyway, a nice to have option in RDM. This could certainly be nice, for example when hiring external consultants for a certain period/time.

Regards

5 mths Time-dependent role.
Marcel G
Marcel G
Posts: 36

Ai... Some errors, hahaha That Green Smileys + D

5 mths Integration between RDM and Autotask
Marcel G
Marcel G
Posts: 36


Unfortunately there is currently no API for Datto | RMM (Autotask)
Maybe to get started (And as we use here) with some variables which then start the RDP functionality from RDM.
We created a session CMD line:
Start: $AEMGUID$ (variable: "C:\Program Files (x86)\CentraStage\Gui.exe"wink
Arguments:$AEMCAG$$CUSTOM_FIELD3$ (variable AEMCAG : cag:///?type=rdpclient&deviceid=)

Where the custom fields are filled with:
CUSTOM_FIELD1:Hostname
CUSTOM_FIELD2Big Grinescription
CUSTOM_FIELD3Big GrineviceId
and:
Variable $AEMWINDOW$ : {WINDOW: $CUSTOM_FIELD1$ - $COMPANY_NAME$ - AEM}

Custom fields 1 and 2 (together with Company Name) we use for the session name and (option. 2MFA@Autotask could give probs first time starting a session) for injecting the credentials to the correct form (using Macro in Event - After connectupset$AEMWINDOW$$AEMCREDENTIALS$) and logging in, so they are not mandatory for start the RDP. only DeviceId is needed for starting the session.
This allows users from RDM to start the relevant RDP as happened in Datto | RMM (autotask).

image


Recently a new function has been added, namely Web RDP. With this you only have to add the DeviceId to the address to start this RDP via https Weblink:
https://merlot.centrastage.net/csm/remote/rto/-DeviceId-
Unfortunately no possibility to auto inject the credentials in this Web RDP yet for me ..... Maybe the specialists @ Devolutions can ?

Regards, Marcel

5 mths Integration between RDM and Autotask
Marcel G
Marcel G
Posts: 36


Perhaps an option for remote desktop manager based on current use with us. For various folders that are available / visible for specific groups (Custom permission - role) it sometimes happens that a consultant is added (which does not have this role) and for which we then assign a TmpRole to this user and he therefore can make these connections.

At the end of the day, or when he is done with his work, this role will be removed from this consultant. Is it possible to have this last operation performed automatically by RDM, for example, that you can assign a role to a user who then (adjustable when assigning) automatically disappears again after a certain time, or day, with this user.

If you have any questions or concerns, please let me know.

5 mths Time-dependent role.
Marcel G
Marcel G
Posts: 36

wink

Super! Exactly what i mean.. Perfect option.

Thanks.

7 mths Text colour Jump hosted session.
Marcel G
Marcel G
Posts: 36

When using a jumphost the text color of the name turns green and making it rather unclear in contrast to the normal session name. The session icon is already provided with a jump icon so the difference is already visible.
My suggestion would be to keep the session name text color at least the same in Remote desktop manager and session differences only by keeping an addition in / to the icon ?

Regards, Marcel

7 mths Text colour Jump hosted session.
Marcel G
Marcel G
Posts: 36

And (ofcourse) working in this Beta-release :-) Thnx, case closed...

8 mths RDM 2019.1 add session/map from template
Marcel G
Marcel G
Posts: 36

Great to hear and thanks for the update!

9 mths RDM 2019.1 add session/map from template