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Posts by Etienne Lord (Etienne Lord)

Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Actually, when editing your Devolutions Online Drive, you will be able to switch account by clicking the the dots next to "Filename"
dod

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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13 days DOD not able to create in RDM
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

If you go in Data Sources and create a new Devolutions Online Drive datasource, you should be able to set another username.

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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13 days DOD not able to create in RDM
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Would you be able to go in Help - Application Logs and send us the report?
logs

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days RDM hangs when disconnecting from RDP session
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

This is a known issue that the engineering are looking into, sorry for the inconvenience. The ticket number is RDMW-4093.

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days RDM hangs when disconnecting from RDP session
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

What type of datasource are you using?

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days RDM hangs when disconnecting from RDP session
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello again!

The QA team was able to reproduce your issue, a ticket with the engineering department is open to have this fixed.(RDMW-4118)

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days Password Generator window in RDM sometimes loses focus
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

The ticket number is QA-1178

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

15 days Password Generator window in RDM sometimes loses focus
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

I was not able to reproduce the issue, I will have a ticket open with the QA team in order for them to push the test further.

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

15 days Password Generator window in RDM sometimes loses focus
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

What is your Remote Desktop Manager version and datasource type?

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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15 days Password Generator window in RDM sometimes loses focus
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Our add-on is build with the command line offer by Microsoft and they have Removed the -P command line parameter, which (Most Probably) causes your issue. You could revert back to SSMS 17.


Here's the article regarding the parameters that have been removed in SSMS 18
https://cloudblogs.microsoft.com/sqlserver/2019/04/24/sql-server-management-studio-ssms-18-0-released-for-general-availability/

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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15 days SQL Management Studio and instances
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Are you trying to connect to SSMS using Remote Desktop Manager using this session type?
ssms

If so, what is your SSMS version?

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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15 days SQL Management Studio and instances
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

I was able to reproduce the issue, I will check with the engineering department!

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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20 days Launcher error on telnet/ssh
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello Hazen,

We've transferred and assigned a member of the engineering department to answer your question.

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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20 days what are the long term plans with browser entries (chrome, edge, internet explorer)
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

As for your first option (reconnect) I do not believe we have any options to automate the process.
For the focus issue, could you try unchecking these options in File - Options - User Interface- Tree View :
focus

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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21 days Automatic reconnect behavior for RDP sessions
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

I will submit your error message to the engineering department, I will keep you updated on that!

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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28 days [2019.2.16.0] Bitwarden credentials, cannot connect to service
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

I will check with the engineering department!

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths Issues with favourites/Smart Folders across multiple repositories
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Favorites are like the private vault, they cannot be shared.
Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2 mths Issues with favourites/Smart Folders across multiple repositories
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Some users want to set up Smart Folders across the repositories they have access to - Is this something that can be added to RDM?
As of right now, it is not possible to do so, I will check with the engineering department if this is something that can be implemented.

About your issues with the Favorites, it should be working since we very recently work on that, but it could possibly be a bug, what is your Remote Desktop Manager version?
Would you be able to send a quick recording of the issue using the link is sent you via Private Message?

Best Regards,




Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2 mths Issues with favourites/Smart Folders across multiple repositories
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

The issue has been fixed and is in the latest Remote Desktop Manager version, you can download it here : https://remotedesktopmanager.com/home/downloadenterprise

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths Execute Script in Terminal (SSH) not working after upgrade to 2019.2.14.0 64-bit
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

The issue has been fixed and is in the latest Remote Desktop Manager version, you can download it here : https://remotedesktopmanager.com/home/downloadenterprise

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths "typing macro" in Ecents (After Connect) is not working...
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Good question, since it seems to be more of a UI issue, not quite sure if we have any logs that could help us with that. That said, just like you mention, let us know if the issue re-appears and I will have the ticket re-opened.

Best Regards



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths Scroll bars can't be grabbed
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Does it only happen on SSH on does it also happen on Web Browser Sessions?

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2 mths Scroll bars can't be grabbed
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Would you be able to send us a Recording of the issue using the link I sent you in Private message?
Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths Scroll bars can't be grabbed
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Bonjour,

Pourriez-vous "Unzip" ce .dll dans le fichier d'installation de Remote Desktop Manager?

Cordialement,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths Bug suite à mise à jour
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

david40 wrote:

Is there going to be an update to the installation package for this?

Indeed smile



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths updated to 2019.2.12.0 64bit and get Install Pwershell message and lost favourites
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Good to hear! Let us know if there's anything else we can assist you with.

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2 mths updated to 2019.2.12.0 64bit and get Install Pwershell message and lost favourites
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Simply head over to https://customer-portal.devolutions.com/serials, there, you will be able to find your Free RDM key. You will then be able to enter that key in RDM!

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2 mths updated to 2019.2.12.0 64bit and get Install Pwershell message and lost favourites
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Do you launch the connection in Embedded or in External mode?

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 mths Scrool error
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Could you try to check the "Allow Password in Variable" in the Security Settings tab of your session.

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2 mths Host Entry and AnyDesk session template
Etienne Lord
Etienne LordDevolutions staff
Posts: 253

Hello,

Indeed, in doesn't to work, we will look into it.

Best Regards,



Etienne Lord

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

signaturesignature

2 mths Host Entry and AnyDesk session template