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Posts by Etienne Lord (Etienne Lord)

Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Looking into the screenshot you sent, it seems that you are using a Website entry type, could you give it a try with a Web Browser (Http/Https) in order to see if the issue persist?

Best Regards,



Etienne Lord

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4 days Backslash in Username
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Just to confirm with you, you changed the Username Format in the Advanced tab of your Web Session to {Domain}\{User}, correct?
Also, could you send in a video of the behavior? You can use the following link to send in the video: https://devolutions.sharefile.com/filedrop

Best Regards,



Etienne Lord

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4 days Backslash in Username
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Would you be able to uncheck them them check them back on in the Add-on Manager?

Best Regards,



Etienne Lord

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7 days No matter what entry type I select to create I always end up with MS RDP
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Does it happen for all you entries or for Cisco specifically? If it only happen for Cisco, could you make sure that the add-on is checked in Tools -> Add-on Manager?

Best Regards,



Etienne Lord

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7 days No matter what entry type I select to create I always end up with MS RDP
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

The issue will be fixed in the next version of Remote Desktop Manager.

Best Regards,



Etienne Lord

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25 days Editing entries causes navigation tree view glitch
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Indeed the delay doesn't seem to work within SSH, I will have a ticket open with the engineering department.

Best Regards,



Etienne Lord

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27 days Delay is not working in macros
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Which version of Remote Desktop Manager are you currently running?

Best Regards,



Etienne Lord

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27 days Delay is not working in macros
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

I will do some test and comeback to you!

Best Regards,



Etienne Lord

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28 days Shortcut or web URL not working, newest RDM
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

We were able to reproduce the issue and are working on a fix. For the time being, a workaround would be to go in File -> Options -> Advanced and uncheck the Force Refresh Before Edit option.

Best Regards,



Etienne Lord

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28 days Editing entries causes navigation tree view glitch
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

I was able to reproduce both issues, a ticket has been open with the engineering department.

Best Regards,



Etienne Lord

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2 mths Overriding default configuration path creates configuration folder on desktop
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Would you be able to send in your Remote Desktop Manager configuration file?
https://help.remotedesktopmanager.com/index.html?howto_configurationfile.htm

Best Regards,



Etienne Lord

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2 mths Editing entries causes navigation tree view glitch
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

I got a ticket open with the QA team in order to see if they can reproduce your issue.

Best Regards,



Etienne Lord

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2 mths Editing entries causes navigation tree view glitch
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Are you using a 4K monitor?

Best Regards,



Etienne Lord

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2 mths Editing entries causes navigation tree view glitch
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Sorry for the delay, we are quite confused on what happened to your case. I did some test but wasn't able to reproduce your issue. Do you also get the same problem if you change your theme to dark or light?

Best Regards,



Etienne Lord

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2 mths Editing entries causes navigation tree view glitch
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Do you have a user specific setting on the session that has "Smart Reconnect"? (Edit -> User Specific Settings)

Also, could you change your Remote Desktop Size to "Current Work Area Size"?

Best Regards,



Etienne Lord

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2 mths Session Screen Size Window
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

I sent you a link to send in the video in Private message.

Best Regards,



Etienne Lord

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2 mths Session Screen Size Window
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Would you be able to send a screenshot of your display properties and how your remote session looks like? Also, what version of Remote Desktop Manager are you running?

Best Regards,



Etienne Lord

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2 mths Session Screen Size Window
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Would you be able to set you Screen Sizing Mode to "Smart Sizing" and tell us if this is what you were looking for? (See Attachment)

Best Regards,



Etienne Lord

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2 mths Session Screen Size Window
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Sorry for the delay, as mentioned, some sites doesn't support the auto-fill at all and since it's an internal web site, we don't have any ways of testing it.

Best Regards,



Etienne Lord

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2 mths Web Authentication
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Unfortunately this is not supported, you will indeed have to use a Macro and launch it in embedded within Remote Desktop Manager, you can check this help topic : https://help.remotedesktopmanager.com/index.html?howto_typingmacro.htm

Best Regards,



Etienne Lord

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3 mths Web Browser Autofill
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Would you be able to provide us the website that you want to use?

Best Regards,



Etienne Lord

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3 mths Web Browser Autofill
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Datasource are the database that users are connect to in order to see the shared connections, most common one would be SQL, if you would like, you can go in File -> My Datasource information and send in the report to support, we will be able to tell you if the option that I mentioned is possible for you!

Best Regards,



Etienne Lord

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3 mths Possible to push out new serial to clients?
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

If you are using an Advanced Datasource, you can go in Administration -> Data Source Settings -> Serial Number.
By setting your serial key there, anyone who is connected to the datasource will automatically have the key.
serial

Best Regards,



Etienne Lord

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3 mths Possible to push out new serial to clients?
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Some sites do not accept credential auto-fill at all, this could be the case since neither the options work. The best way would be to do some test but it's an internal site. I notice that you also have LastPass, does it work with that?

Best Regards,



Etienne Lord

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3 mths Web Authentication
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

I got a ticket open for your feature request, the number is RDMW-2650.

Best Regards,



Etienne Lord

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3 mths Unable to "Save Document As"
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

I will check with the engineering department what would be the best course action here, will keep you updated!

Best Regards,



Etienne Lord

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3 mths Unable to "Save Document As"
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Since it seems like an internal site, the fields might not work.If that is the case, I would suggest following this help topic and use our Devolutions Web Login with an External Launch: https://helpserver.devolutions.net/index.html?devolutionsweblogin.htm

You can download the extension here : https://devolutions.net/home/browserextensions

Best Regards,



Etienne Lord

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3 mths Web Authentication
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,


your password field ID would be :SEPMPasswordField_257256838
your username field ID would be: JTextField_522501108Input

Best Regards,



Etienne Lord

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3 mths Web Authentication
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

You will be able to fix this issue by going in File -> Options -> Types -> Web and checking the Disable RunDll32.exe usage option.
rundll

Best Regards,



Etienne Lord

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3 mths RDM freezses when opening an embeded chrome session
Etienne Lord
Etienne LordDevolutions staff
Posts: 194

Hello,

Would you be able to send a video of the behavior to support@devolutions.net?

Best Regards,



Etienne Lord

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3 mths Sign into OWA (outlook.office.com)