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Posts by David Grandolfo (David Grandolfo)

David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hi Tobias,

We just release RDM 2019.1.21.0, could you test it, please?

You can download it here.

Regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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30 mins RDM 2019.1 bugs
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301


Hello,


We have been able to reproduce your issue and a ticket has been submitted to our engineering department.

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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1 day Object property - Events - After Disconnect "double execution"?
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

I'm not sure if the request is related to the current post. That said, we have a nice blog that explains the exact scenario of how to use a dynamic (socks5) SSH Tunnel with an RDP session.
In this scenario, we are also explaining the usage of the Proxy tunnel, further details available at https://blog.devolutions.net/2018/10/how-to-setup-dynamic-port-forwarding-in-remote-desktop-manager

Moreover, we are currently looking to improve this feature. What we want to do is to allow the configuration to be RDP > SSH Tunnel > Remote Host, all through a Socks5 proxy.

I hope the blog could help you in the short term. We will inform you in this thread as soon as our improvement is available.

Best regards,



David Grandolfo

Happy Holiday Season!
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1 day Create one "Jump host" and assign to multiple connections
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hi Daniel,

I would like to reproduce the same setup as you. Could you give me, in print screen or in PV the macro "Killopenvpnprocesses.exe" you created?

I don't want to use the same exe as you but the same path and configuration.

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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2 days Object property - Events - After Disconnect "double execution"?
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello Tobias,

Thanks for the detailed test. I transferred the information to the engineering department.

Regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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7 days RDM 2019.1 bugs
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

Base on the test, it doesn't look like a bug more than something the switch isn't supporting. Could you confirm in the configuration of the switch if any protection against injecting automatically username and password works?

You could also test to inject username only with external Putty application.

And another test is to check the box Skip environment variable in the Advanced tab of our SSH Shell entry.

All these steps are a long shot as we are trying to see what is working for this switch. It could be tested in RDM or outside of RDM.

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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8 days doe not login to Cisco switch event by saving password
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello Tobi,

We improve a lot out SSH Shell integration and as we are not able to reproduce the issue. I would like to know if it's possible for you to test our latest version RDM 2019.2.19.0 and tell us if the issue is still?

Best regards,



David Grandolfo

Happy Holiday Season!
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8 days RDM 2019.1 bugs
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello Robert,

Which version of RDM are you using?

Could you send us your RDM diagnostic from Help -- Submit a support ticket. Please enter the Forum URL in the description. It will help us to link the ticket with this forum.

Best regards,



David Grandolfo

Happy Holiday Season!
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9 days Override Credentials in User Specific Settings keep getting lost
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hi,

Correct it should be fixe in RDM 2019.2.20.0.

Regards,



David Grandolfo

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10 days Edit multiple user specific settings / copy username and password
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

We were able to reproduce the copied username and password issue. The internal ticket related to this issue is RDMW-4084.

Regarding the User Specific Setting, when editing multiple entries, the Batch Edit needs to be used. As you could see in my print screen below, go to Edit -- Batch Edit- Edit Entries (User Specific Settings)...


Batch+USS


Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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13 days Edit multiple user specific settings / copy username and password
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

Which version of RDM are you using?
What type of data source is selected?

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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13 days Edit multiple user specific settings / copy username and password
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Could you try to clear Chrome cache and try to reconnect?

You can also try chrome incognito.

Regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days Customer Portal page cannot show
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

Which version of Devolutions Launcher are you using?

Regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days Launcher error on telnet/ssh
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

I try to reproduce with RDM 2019.2.19.0, unfortunatelly without success.

When I look at the print screen, I also see that there is no Username in the field. Could you right-click on the entry View -- Entry History and restore back to the previous version of the entry.

Was there anything in the username and password field?
And which version of RDM and data source type are you using?

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days BUG: Batch edit delete all database saved password (RDP)
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

Are you trying to connect to the customer portal from an external browser of a browser in RDM?
That said, which browser have you try to connect with?

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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14 days Customer Portal page cannot show
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

A fixe is available in our latest version of RDM 2019.2.19.0 which can be downloaded at https://remotedesktopmanager.com/Home/Download.

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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15 days SSH agent forwarding only seems to work when "Use SSH authentication agent" is also enabled
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

Which version of RDM is installed on the Mac? And have you colleague that could connect to the database using the same version?

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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15 days RDM doesn't start, hangs at "Loading connections"
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hi,

I'm glad that it works fine, thanks for the test.

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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16 days CTRL-C in ssh shell session via macro
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hi,

You are welcome, we will look at how we can improve it.

Regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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16 days ssh sessions and same socks5 proxy configuration
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

After verification with the engineering department, when using a Proxy Tunnel entry as a proxy for SSH Shell, the Localhost, and Remote host are ignored.

So you only need to fill the Host, Port, Username, Password and Proxy Type. The target machine will be the Host field in the SSH Shell entry.

Proxy+SSH

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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17 days ssh sessions and same socks5 proxy configuration
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301


Hello,

Regrettably, the support department cannot provide an exact release date as the full process (Build – Quality Assurance – Release) is out of our control.

Be sure we will update you as soon as the fix will be available.
P.S.: No it will not be in 2019.2.18.0, the fixe is always on our todo list.

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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17 days Macro from keyboard shortcut not working
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

The Wayk Den server is currently unstable. Please refer to https://forum.devolutions.net/topic32846-devolutions-wayk-den--incident--.aspx

Best regards,



David Grandolfo

Happy Holiday Season!
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20 days Notice Wayk Den server unstable
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Thanks you can use this application, that said for other customers the fix will be in our next release.

Best regards,



David Grandolfo

Happy Holiday Season!
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20 days Password Hub Windows application stuck on loading
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello Patrick,

We might already have fixe the issue, could you test this version of Password Hub ? https://devolutions.sharefile.com/d-s478fbe1261546239

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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21 days Password Hub Windows application stuck on loading
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello,

Base on the main feature request https://forum.devolutions.net/topic30452-ed-unsupported.aspx the ED25529 should be available in the current version of RDM.

Ensure that Legacy Terminal is uncheck under File -- Option -- Type-- Terminal

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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21 days SSH ed25519 Keys
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hi,

After a chat with the engineering department, we found the issue. With our macro sequence command, we use CTRL+C. This has been implemented a long time ago and for many different types of the session not only SSH.

We understand today that CTRL,C is not the best option we could select.

That said, I opened a ticket to improve our sequence command.

We apologize for the inconvenience this may have caused.

Regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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21 days CTRL-C in ssh shell session via macro
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Bonjour,

Le problème n'est pas votre configuration, dans RDM 2019.1.41.0 l'option Disable consent prompt n'étais pas implanté encore.

Dans notre dernière version 2019.2.16.0, vous pourrez cocher la case et ainsi vous connectez sans consentement.

RDP+shadow

Cordialement,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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22 days Erreur Mode Shadow
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Bonjour,

Je ne reproduit pas le problème mais j'aimerais investiguer plus, pouvez-vous me donner la version de RDM que vous utilisez?
Ainsi que la version OS du Windows Server?

Cordialement,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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22 days Erreur Mode Shadow
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

Hello Sime,

This is a known issue, I link the forum with our internal ticket (RDMW-3434).

We will inform you as soon as a fixe is implemented.

Best regards,



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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22 days VMware Remote Console copy/paste in an embedded session
David Grandolfo
David GrandolfoDevolutions staff
Posts: 1301

After enabling the Deprecated entries is the Putty entry works?

Putty+session

We didn't saw the authentication type before and base on the logs it seems that the server accepts any connection and the shell (putty) will grant the authorization.



David Grandolfo

Happy Holiday Season!
Although our various support queues will be monitored during the coming holiday season, Devolutions' offices will be closed from December 24th, 2019, to January 1, 2020, inclusively.

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22 days doe not login to Cisco switch event by saving password