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Posts by bracine (bracine)

bracine
bracineDevolutions staff
Posts: 71


Hi,

Thank you for the information.

Unfortunately we're still unable to reproduce this issue on our end. We will keep an eye out for this issue but cannot promise a fix at this time.

Would it be possible for you to share the session details and/or allow us to connect? This could greatly help us identify the problem. I understand if this is not possible due to privacy or security concern. If this is possible, you can communicate with me directly at bracine@devolutions.net to discuss this further.


Thank you

Best Regards,

Benoît Racine

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3 days No RDP login possible with option {Domain}\{User}
bracine
bracineDevolutions staff
Posts: 71


Thank you for the information. Could you answer a few additional questions :


-Does the problem happen on the desktop app as well (Windows or Mac) or just on the iOS app?

-do you use variables in the username? (e.g. $CONTACT_USERNAME$ or $CUSTOM_FIELD1$)

Thank you

Best Regards,

Benoît Racine

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4 days No RDP login possible with option {Domain}\{User}
bracine
bracineDevolutions staff
Posts: 71


Hi,

We are unable to reproduce this issue on our end. Could you answer a few questions to help us narrow down the issue :


-Are you using the latest version of the RDM iOS app? (2020.1.0)


-What model of iPhone/iPad are you using?

-What version of iOS is installed on the device? (go to Settings > General > and check Software Version)

Thank you

Best Regards,

Benoît Racine

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5 days No RDP login possible with option {Domain}\{User}
bracine
bracineDevolutions staff
Posts: 71


Hi,

We will investigate and get back to you.

Best Regards,

Benoît Racine

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10 days Crash on iPod touch (7th gen./latest)
bracine
bracineDevolutions staff
Posts: 71


Hi Stefan,

Thank you the information. Unfortunately we are not able to reproduce the issue at this time. We will try to fix the issue but we will be taking stabs in the dark so we can't guarantee that we will be able to fix it.


Thank you for your understanding.

Best Regards,

Benoît Racine

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2 mths RDM iOS app, offline mode not possible
bracine
bracineDevolutions staff
Posts: 71


Hi Stefan,

I'd like to make sure we are on the same page.


-Are you using the latest version of the app, 2019.2.3?


-Can you confirm your data source has the same screen as the one shown below?

image

Thank you

Best Regards,

Benoît Racine

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2 mths RDM iOS app, offline mode not possible
bracine
bracineDevolutions staff
Posts: 71


Hi Stefan,

I am unable to reproduce the issue on my end. Could you post the values for the following settings in your mssql data source :

-Login mode (Database login/Custom login)

-Always ask password (ON/OFF)

-Allow change username (ON/OFF)
-Two Factor (None/Google Authenticator/Duo)

-Private Vault (Default/None/Online Drive)

-Do you have multiple Vaults/Repositories?

Thank you

Best Regards,

Benoît Racine

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2 mths RDM iOS app, offline mode not possible
bracine
bracineDevolutions staff
Posts: 71


Hi,

To confirm - your issue is that the Go Online option as shown in this image doesn't work?

image

Thank you.

Best Regards,

Benoît Racine

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2 mths RDM iOS app, offline mode not possible
bracine
bracineDevolutions staff
Posts: 71

I've reproduced the issue on our end. We'll work on getting this fixed quickly, sorry for the inconvenience.

Best Regards,

Benoît Racine

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2 mths Clicking on "security provider certificates" crash app
bracine
bracineDevolutions staff
Posts: 71


Hi,


I've discussed this with a colleague and it may be possible for us to implement Azure Interactive Authentication on iOS. This mode was recently added on Windows and might be something we can do on iOS also. We will investigate this in the new year.


I could use the SQL data source for an Azure SQL as long as I have 'sql users' for authentication, right?

Yes, 'Sql users' should work with SQL Azure.


Maybe a devolutions online database might be an option (we used that before DPS) although I think that would still leave us without 2-factor on datasource level, right?

Correct, you can place 2-Factor on a Devolutions Online Database but it will be tied to each individual device, it won't be on data source level.

Just out of curiosity: what Microsoft framework are you using?

We use Xamarin to develop the iOS, Android and Mac apps for RDM.

Best Regards,

Benoît Racine

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3 mths Support for Azure SQL
bracine
bracineDevolutions staff
Posts: 71


Hi,

Unfortunately this is not possible for us because the Microsoft framework we use for the iOS app has stopped supporting Integrated Security, which is required by Azure SQL. We do not know when or if the feature will be restored on the framework, and we do not have the manpower to implement this feature ourselves.

The two workarounds for this problem are either to use custom users on the SQL data source, or to switch to a DPS data source altogether. Our support team can help you implement either of those solutions should you choose to use them.

I apologize for this less than ideal state of affairs.

Best Regards,

Benoît Racine

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3 mths Support for Azure SQL
bracine
bracineDevolutions staff
Posts: 71


Hi,

This is something we want to investigate, but at the moment we cannot confirm if it will be added or give a timeline for it.
Thank you

Best Regards,

Benoît Racine

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3 mths iOS Local Terminal Function.
bracine
bracineDevolutions staff
Posts: 71


Hi,

The connection list should be readable again in the latest update (2019.2.1).

We will continue to adapt the app to Dark Mode but it may take some time to make it fully compatible.

If you encounter more places where the app becomes unusable in Dark Mode, please tell us about them and we will fix those in priority.

Best Regards,

Benoît Racine

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4 mths App doesn't work with Dark Mode (App version 2019.2 on iOS 13.1.3)
bracine
bracineDevolutions staff
Posts: 71


Hi,

The connection list should be readable again in the latest update (2019.2.1).

We will continue to adapt the app to Dark Mode but it may take some time to make it fully compatible.

If you encounter more places where the app becomes unusable in Dark Mode, please tell us about them and we will fix those in priority.

Best Regards,

Benoît Racine

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4 mths RDM on iPhone/iPad with DarkMode -> unusable dark
bracine
bracineDevolutions staff
Posts: 71


Hi,

We've released a fix for the bug (version 2019.2.1).

Please tell us if you still encounter problems after updating.

Thank you

Best Regards,

Benoît Racine

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4 mths Can't use ssh with 2019.2 and iOS 13.2
bracine
bracineDevolutions staff
Posts: 71

Yes, we are working on it and will release a new version as soon as the issue is fixed.

Best Regards,

Benoît Racine

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4 mths RDM on iPhone/iPad with DarkMode -> unusable dark
bracine
bracineDevolutions staff
Posts: 71


Hi,


Thank you for the information, there appears to be a bug in the latest version which is causing the problem you describe. We will fix this as soon as possible.

Best Regards,

Benoît Racine

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4 mths Can't use ssh with 2019.2 and iOS 13.2
bracine
bracineDevolutions staff
Posts: 71


Hi,

We will investigate this and check if we can reproduce the problem on our end.


Did you experience this problem in the previous version?

Thank you

Best Regards,

Benoît Racine

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4 mths Can't use ssh with 2019.2 and iOS 13.2
bracine
bracineDevolutions staff
Posts: 71


Hi,

The app doesn't support Dark Mode yet, we are actively working on this and will make a new version as soon as this is fixed.

Best Regards,

Benoît Racine

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4 mths App doesn't work with Dark Mode (App version 2019.2 on iOS 13.1.3)
bracine
bracineDevolutions staff
Posts: 71


Hi,

We are looking at it right now. It's not clear yet if the Framework update has everything we need to fix integrated security, if it does they've changed how it works significantly. it will take some time to fully investigate this.

Best Regards,

Benoît Racine

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7 mths iOS - Cannot Connect to MSSQL using Integrated Security
bracine
bracineDevolutions staff
Posts: 71


Hi,

This is next on our list, we will be checking out the patch shortly to see if it includes the fix we have been waiting for.

Best Regards,

Benoît Racine

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7 mths iOS - Cannot Connect to MSSQL using Integrated Security
bracine
bracineDevolutions staff
Posts: 71


Hi,

Usually there is 1 to 3 months between updates, depending on the features added and the problems encountered. I would expect the next update to come out somewhere between mid-September and mid-October.

Best Regards,

Benoît Racine

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7 mths Disable virtual keyboard
bracine
bracineDevolutions staff
Posts: 71


Hi,

MDM support is in our todo list but it is not currently possible to configure the app with a .plist file or similar.

Normally it should be possible to connect to a data source even if the user doesn't have access to the default repo. You may be encountering a bug, however I am unable to reproduce it on my end.

What is the behaviour of the app when you try connect with the user? does it display "not connected" after you try to connect?

Also which data source type are you using, Devolutions Password Server or Microsoft SQL Server?

Thank you

Best Regards,

Benoît Racine

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8 mths RDM and MDM (MobileIron)
bracine
bracineDevolutions staff
Posts: 71


You can get a connection log by creating a WebDAV session that connects to the server and checking "enable logging" in the entry. Again please make sure the host, port and "Use SSL" option are all correctly configured in the entry. When you open this session, go to the menu at the top right of the screen and select "Show Logs".

image
image
image

Best Regards,

Benoît Racine

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9 mths WebDAV XML with Encryption Password
bracine
bracineDevolutions staff
Posts: 71


Hi,

When connecting to a HTTPS WebDAV server, please check the following :

-do not include "https://" in the host name (i.e. if the host is "https://myssl.host", simply enter "myssl.host" as the host name)

-make sure that the option "Use SSL" is checked and that the port is 443


image

Best Regards,

Benoît Racine

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9 mths WebDAV XML with Encryption Password
bracine
bracineDevolutions staff
Posts: 71

Hi,

Version 3.3 introduced support for accessing Data Sources that use Shared Passphrase, however the Data Source Security Provider must still be setup from a Windows or Mac version of Remote Desktop Manager.

If you have already setup the Security Provider on Windows/Mac and still cannot access the data source from Android please let us know.

Best Regards,

Benoît Racine

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10 mths Security Provider options missing on Android App
bracine
bracineDevolutions staff
Posts: 71

Hi,

Normally the gesture is also a double-touch in our app, however it doesn't seem to be working correctly at the moment.

We will try to get this fixed quickly, in the meantime you may need to deactivate the cursor (the button in the bottom toolbar with a hand over a touchpad) and double-touch items on the screen directly in order to drag them.

Best Regards,

Benoît Racine

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12 mths Mobile RDM cursor hold and move
bracine
bracineDevolutions staff
Posts: 71

Hi,

Thank you for reporting these issues. I don't think there is a currently a configuration that can avoid both the resizing issue and the scaling issue. I have added this to our to do list, we will take a look and see if we can improve scaling and resizing for RDP sessions in iOS.

Best Regards,

Benoît Racine

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11 mths IOS App RDP Session Sizing
bracine
bracineDevolutions staff
Posts: 71

Hi,

Yes, this is currently the only way. I agree that a faster way would be a good feature to have, I will add it to our to do list.

Best Regards,

Benoît Racine

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12 mths RDM on Apple macOS and iOS
bracine
bracineDevolutions staff
Posts: 71

Hi,

The issue has been fixed, your credentials should now be injected correctly. An update with the fix should become available today.

Please tell us if you encounter any more issues.

Best Regards,

Benoît Racine

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12 mths RDM on Apple macOS and iOS