Screen recording for only current session, and in screenshots instead of low framerate video
Screen recording for only current session, and in screenshots instead of low framerate video
1 vote
We are currently using RDM via Parallels Client where a software is installed to record every click so we can document all changes made on our customers as an MSP. Both on servers and on websites such as M365, Azure and DNS. This is a requirement for our ISO certification.
We would however love to use RDM locally with the gateway screen recording, but we had a meeting and got told that only possibility was screen recording on all open sessions simultaneously and optionally in low framerate video which can have play back issues and take up a lot of storage.
A feature that screen captures only the active session or the entire app window on every click or every 1 to 2 seconds through the gateway instead of video would solve our issues and would allow us a hopefully better and smoother experience with the RDM.
Screenshots take up less storage and don't have compatibility issues with viewing / playback.
All Comments (3)
I see on your roadmap that you plan on rebuilding the session recording engine. Perhaps this can be implemented alongside that?
I feel like this would benefit many customers, not only us. Especially in the EU where GDPR is important
Hi,
Help me understand your use case, as I'm not so sure. Right now, you're using RDM through Parallels Client, because Parallels has a session recording feature that you like, and this allows you to record everything done with RDM inside that Parallels session? You would like to replace this session recording feature by Devolutions Gateway, but since the recording is done for each session inside RDM, and not RDM as a whole, this means multiple video recordings, etc. You'd be happier if the recording could be done as screenshots instead of low frame rate videos due to storage concerns. Did I miss anything?
Best regards,
Marc-André Moreau
Hi Marc-André
Yes we are using RDM on a remote server through Parallels Client and on that server we are using SoftActivity TS Monitor to take screenshots of every click so we have documentation of all changes made. Since it takes screenshots of the entire app, it only records the active session, where as how i understand the native RDM recording feature will record every open session simultaneously even if they are not currently worked on.
This makes our current solution a lot more storage efficient, while also being easier to sort through since low fps videos that the RDM screen recording uses can often cause trouble during playback. And high fps video captures a lot more data than necessary. Especially if it also records inactive sessions. In our work flow we often have multiple sessions open that we use throughout the day, which would quickly congest the storage server.
If RDM could only record the current session in screenshots, either every second or two, we could use RDM natively and locally for hopefully much smoother performance than our current remote app solution - and maybe even take advantage of some other devolutions gateway features such as Entra SSO.
-Malthe