Invalid license (Launcher) after refresh - users cannot authenticate via Microsoft
Hello Devolutions Support Team,
we are currently experiencing an issue with our Devolutions Server after refreshing the license.
Issue description:
After clicking “Refresh License”, all users were logged out of the Devolutions Launcher and are no longer able to authenticate using Microsoft (Entra ID).
We are receiving the following error message on the login screen:
Invalid license (Product: Launcher)
Current situation:
Additional observations:
Environment:
Troubleshooting already performed:
Kind regards
Omar
Hello,
Thank you for your feedback.
What Devolutions Launcher version are you using?
Do you see relevant error messages in the DVLS Logs or in Reports - Login attempt?
https://docs.devolutions.net/server/web-interface/administration/logs/view-server-datasource-logs/
Are the users able to connect to the DVLS web UI?
Best regards,
Érica Poirier