Unable to connect to Devolutions Server when PAM account not already checked out

Published 20 days ago

On Windows, if a PAM account is not checked out and you attempt to connect to a device that is set to use a privileged account, it will prompt you to check out the account. I am on Debian (Sid) and when I attempt to connect to a device (RDP) without the PAM account already checked out, I get an "Unable to connect to the Devolutions Server." error. Another co-worker in a similar situation attempting SSH gets an error about Object References not found.

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All Comments (2)

Carl Marien

Published 18 days ago

Hello,

Thank you for reporting this issue. I have opened a QA investigation to look into the connection problem with unchecked-out PAM accounts in Remote Desktop Manager.

I will reach out to you if we require any additional information to move forward with the investigation.

Best regards,

Carl Marien

Carl Marien

Published 11 days ago

Hello,

Thank you for your patience

To help us investigate this issue further, could you please share the following information from your Devolutions Server configuration?

1. Your PAM checkout policy settings
2. Your PAM account lifecycle policy settings

Best regards,

Carl Marien

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