User is not displayed in a Group in Hub Business

Good morning,

Here are a few points that might help with this issue. Any additional details could also help us understand the source of the problem.

Can you confirm that you see your user in the user list?


Is the user logging in via single sign-on (SSO) or is it a Devolutions account?

Do you see any trace of the user in the group from the report?


Finally, if this still doesn't help, you can always open a support ticket with technical support (here: service@devolutions.net), who can provide more specific assistance regarding to your account configuration.

Please feel free to contact us if you have any further questions.

Regards

Hi,

Thank you very much for your response.

The user is displayed normally in the users. He is logged in via Microsoft SSO.
He is also not in the group in the report, and the message “3 users have not yet accepted the invitation or have not been invited” is displayed.

I have sent the user a new invitation via the admin. I hope that will be enough, because the user is already working with the personal vault.

Or have you any other Ideas?

Thank You
Br
Markus

Hey Markus,

Thank you for the update. If the problem still persists, as mentioned in my previous message, I suggest you next to contact our support team (by email). They will be able to assist you based on your specific configuration. If you are still unable to resolve the issue, please feel free to contact me again here; we will see what can be done.

Regards