Fedora 43, RDM Flatpak 2025.3.0.9 - "Register the fingerprint and continue connecting" results in Error 1 Code 1
Greetings,
When I connect to all of my systems with SSH, and attempt to register the fingerprint, I receive Error 1 Code 1. I am unable to register any fingerprints, I must choose the "Carry on connecting..." option in order to connect to my systems.
This bug started occuring 2-3 updates ago, but I don't remember exactly what version it started.
Recommended Answer
Hello,
To resolve this issue, please run one of the following commands, depending on your installation type.
For a user installation:
flatpak override --user --filesystem=~/.ssh com.devolutions.remotedesktopmanager
For a system-wide installation:
sudo flatpak override --filesystem=~/.ssh com.devolutions.remotedesktopmanager
This problem occurs because Flatpak runs applications in a sandboxed environment and does not have access to the ~/.ssh folder by default.
Best regards,
Simon Duguay Létourneau
Hello,
Thank you for reaching out to us regarding this,
Would you be able to generate some logs of this error? You can follow this knowledge base article for this:
https://docs.devolutions.net/rdm/kb/how-to-articles/send-ssh-logs-verbose/
I will send you a private message so that you can share the logs securely.
Best regards,
Samuel Dery
Greetings,
Thanks for the reply. It took me a hot minute to find the exact spot to enable these logs, but it's not giving much information at all. I'll upload them momentarily.
Another thing I found is that if I try to connect to the host again (or another host) the error number and code both increment by 1 every attempt.
Hello,
I have the same problem on debian 13, RDM Flatpak 2025.3.0.9. Is there any solution?
Thank you.
Hello,
There’s no need to provide any logs I was able to reproduce the issue on a Debian 13 installation and have created a bug report.
Thank you for your patience. I’ll keep you updated on any progress from our side.
Best regards,
Carl Marien
Hello,
To resolve this issue, please run one of the following commands, depending on your installation type.
For a user installation:
flatpak override --user --filesystem=~/.ssh com.devolutions.remotedesktopmanager
For a system-wide installation:
sudo flatpak override --filesystem=~/.ssh com.devolutions.remotedesktopmanager
This problem occurs because Flatpak runs applications in a sandboxed environment and does not have access to the ~/.ssh folder by default.
Best regards,
Simon Duguay Létourneau
Greetings,
The flatpak override does resolve the issue.
The override was not needed in the past - did something change in recent versions (past 2-3 months)?
Hello,
I’ve looked into it and identified something that may have caused this. Our Flatpak previously included the filesystem=xdg-run/keyring option, but it was removed by mistake.
This will be fixed in the next update.
Regards,
Simon Duguay Létourneau